Queues option not visible to some JSM users

[Zaldy Parian]

Hi,

Probably a trivial question....

Other users cannot see the Queues option in the left panel of the project. Only 'Issues and filters' is visible to them.

The queue I created has a tick mark on "visible to all agents".

How can I make the Queue option appear in the left panel for other users?

Regards

[Eugenio Onofre · Accepted solution]

Hi @Zaldy Parian

Do the users have a Jira Service Management license assigned?
Usually it happens with JSM license is not assigned to the user(s) facing the issue.

Regards,
Eugenio

[Zaldy Parian]

Hi @Eugenio Onofre ,

Thanks for your quick reply.

The users are part of our agents group, which has access to our JSM. So I reckon the user is a licensed user.

[Eugenio Onofre]

@Zaldy Parian

Go to your Project, select PEOPLE and make sure all the members that are not seeing the queue are added to Service Desk Team role.

This should resolve.

[Zaldy Parian]

You are absolutely right, @Eugenio Onofre .
I added that user in the Service Desk team group and the user was able to see the Queue in the left panel of the project.

Thank you very much.

[Eugenio Onofre]

GREAT! Happy to assist!