Community resources
Community resources
Community resources
Jira Service Management
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This is my JQL: due <= "0" AND project = GJP AND issuetype in standardIssueTypes() AND status in ("In Review", Pending, Reopened, TODO, "Work in progress") AND labels in ("Default", Learning, Reg...
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Dear Everyone, I have tried to explore some documents but cannot find out the way to use "Asset costom field" in Add condition of Jira Automation. From the option Issue Field Condition is not ...
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I tried this new category today. It's a new request type and linked to the original customer ticket (e.g. incidents) as shown in the screenshot. However, developers cannot edit the fields or be a...
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Hello, I have automations configured to send emails for various reasons. I would like this email to come from our service desk email address. The current setting is automation@mysite.atlassian...
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HI there we have different project types set up, and i am struggling to add certain small things in a certain epic / project which are coming from email. what i want: for examp...
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I use post function and scriptrunner to run groovy script when the issue is closed. Initially the script was used with Jira server, I don't know that when I migrate the code to Jira cloud, how could ...
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Hi Team, We are in process of purchasing license for Jira Service Management(Datacenter) for 50 users. We want to know if those users will be named or concurrent? i.e We can create only 50 users or ...
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Hi, there is a way to add a Open AI service in the data collected from Azure? i used this plugin "Assets - Azure Integrations" but i interested to discover Azure AI services https://confluenc...
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Hi there, I am looking for a way automate a daily report of issues/tasks/cards which have been deployed. For my team, "deployed" is a status AND at the moment a card hits that status a label...
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- unknown-hosting-type
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When working in a plan in Jira, how do I restrict or hide done epics from being selectable as a parent? I also don't see a way to identify if an epic is done when it is in the parent list.
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I do not see a button for user management, all of the other articles are showing that but I'm not seeing anything.
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I have a user that would like to get notification emails when the field on the Jira form called "Components" equals CRM. So if it does equal CRM, then send email to user. How can I ach...
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Hi, are the terms of service and SLA definition reported here valid? The article is 2018 dated. Thank you Matteo
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Hi, I've looked at this post How to manage seats for "software license" Assets (Insight) from a year ago, but I'm still struggling a bit. I am basically wanting to associate software, to...
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Hi everyone, I have to configure the SSO login in JSM (we have the Microsoft AD in this company). Is there any way to do it with native functions/features of JSM Cloud or is this possible only using...
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When I scan a QR code generated by Jira's built-in Asset Management tool (the "Assets" tab on Jira Service Management) I'm taken to a web page that is not set up for handheld device screens, and it h...
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I would like to automate a date field to always be the upcoming Thursday. I've tried variations of dayOfWeek and nothing works. Can someone suggest some smartvalues to try. Thank you.
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I want to follow the documentation and explore a demo service project for JSM. However, when I go to view all projects, I do not see Demo service project. It may have been deleted before ...
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Hello, Sometimes we need to forward Excel files or PDF documents to ticket reporters. We always get the message that they cannot open them because they need to log in to Jira. We have an outlook mai...
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Poject settings > Customer notifications > Edit template In html <div class="header"> </div> In css .header { background:url("https://myPicture.png"); } In preview htm...
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I have a new production Jira cloud site with OpsGenie. Each time I try to run the OpsGenie integration to Jira Cloud I'm prompted to install the application in Jira cloud. I then get a message that t...
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- opsgenie
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Hello Everyone, I'm new to Jira. I've created a Jira Automation to send a email to a sprecific group as I change the status of the issue from Pending to In Progress. The email worked but in...
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I see how I can get User Productivity Analytics report emailed to me on a schedule, but it is only for one user at a time. What I would like to do is see % alerts escalated to next user for the ...
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Can anybody tell me how to set the actor of the ScriptRunner postfunction to fast-track an issue so it's clear in the history that the issue automatically moved and the user didn't approve their own ...
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Hi, I'm trying to create a global policy so that when an incident is created within OpsGenie another team should have an alert generated, or be notified in some way. From inve...
- Question
- opsgenie
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