Community resources
Community resources
Community resources
Jira Service Management
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What's the best way to do this? Thanks.
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Hi, Any idea whether Atlassian is planning to develop AI theme analysis ? or AI options to assign and automatically identify problems solving? Many Thanks
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We're making use of the webhook on deletion of issues to preserve this information outside of JIRA. We have been developing this with a demo JSON that's being sent by Atlassian on the deletion of a t...
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Hello Community, asking if there is anyone with some experience using JEMH. I have a bunch of projects using JEMH to handle the emails, and just create a new one. But, the dif...
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We do not yet want customers to have access to any portal. We will just be communicating with them via email. This is not my decision but I have to work with it. I realise that JSM should be used in ...
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Hi All We recently found that the priority in the jira project was abnormal, before the default was "Medium", now the default is "Blocker", most of the projects in our project use the system default...
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I am getting the below error in rest API call for getting the list of users from the specific group. { "errorMessages": [ ...
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Dear All, I have to move to another Jira cloud and I'm looking for a solution for migrate all of my portal only customers and their requests. There will be a brand new customer portal. Is the...
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Hello All, Is it possible in JIRA SM Cloud, to disable the ability to copy dashboards and / or filters? There may be occasion where we would not want our users to make copies of certain objects. T...
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Hi all, I wanted to make Assignee field read-only and only editable during particular status. I created screens for these selected status and added the Assignee field. Then I removed the Assignee fi...
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Hi When I edit a internal comment and change it to "reply to customer" there is no notification send to the customer. Is this by design? If yes is there a workaround or configuration to ensure th...
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Hi everyone. I created an automation rule : In Jira Service Managament when specific type equals to something (for example) clone this issue to project in Jira Software and also link this i...
1,949 views 14 3 Deleted user September 27, 2023 -
When an organization is added to the ticket all customers within that organization can see all tickets even when they're not the reporter or added a request participant. We want clients within...
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When we transition a ticket status in one of our projects to another status named Publish to Busienss we have configured this so that when it reaches this point an automation creates a ticket in a di...
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状況 過去の事故対応案件をチケットにまとめて保存しておきたい。 要求 これらの事故案件ごとのチケットを、 起票日や解決日毎に並べたい その方法をご教示いただきたい。 なお、スイムレーンは事故対応の進捗を管理するために使う。優先度は、事故の規模として使う。スイムレーンと優先度以外の機能で、起票日や解決日毎に並べたいと考えている。 回答依頼 対応方法をご提示いただきたい。 &nbs...
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Hello! If a customer raises a request through the portal, the web page doesn`t update with getting an answer from the agent. Is there any chance that you will change it? Cause it makes communication ...
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Hi there, I've set up two automations, one that changes the status when an agent is assigned, and one that goes back and forth from "in progress" to "waiting for customer" depending on who t...
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In my organisation when a change is raised there are certain individuals " Stakeholders " (Definition - a person with an interest or concern in something, especially a business.) Who need to be ...
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Hi, My colleague installed Opsgenie App in her Huawei phone however she is not getting the alert/notification, what could be the issue? Is it supported? Thanks & Regards, T...
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I am a admin where I have raised a linked ticket to a ticket that was raised by client , can I make that new linked ticket visible to client/customer via the service desk customer portal (where clien...
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Please help - how to show in Dashboard the Average resolution time of tickets group by priority and per month. I am seeing suggestions like Time in Status and I have installed it but it won't show th...
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Hey team I have email notifications being sent out to reporter, assignee and request participants of an issue, is there any way to configure that when they reply to the email that it creates a new c...
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I need to assess the Agents in JSM on their productivity, primarily the following: Average daily resolved tickets vs. daily ticket volume. Number of tickets not updated within the last ten busine...
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I am attempting to ask a question I previously posed, but in a more specific, direct way. Is it possible to extract selections from a multi select drop down box so that I can write automation that a...
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In POSTMAN, we're getting 404 error. How do we check Jira Service Management Cloud version?
Atlassian Community Events
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