Community resources
Community resources
Community resources
Jira Service Management
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Hi. I want to create a rule that will automate populating an issue with a specific Component when a specific Request Type is submitted. Is this possible? I got as far as sett...
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Is there a way to hide the "notifications on/off" button in the help center? If it's not possible, is there any way for me to know if the customer has disabled notification...
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When updating or creating assets with a date via the REST api I receive the following error. Your code had an error! Traceback (most recent call last): File "<string>", line 110, in the_functi...
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Hello, We send multiple alerts from different sources into Ops-Genie and one of the source is GCP stackdriver. We have created multiple alerting policies in GCP and integrated it using GCP Stackdrive...
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- opsgenie
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Hi I am pretty new to Jira scripting and have a small issue. I have a field that I would like to copy the contents into another custom field when the form opens. Copy from: Live Text created as a ...
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Hi While Trying for the Asset Import Using Rest API , I am getting the following Error in response {"errorMessages":[],"errors":{"name":"rlabs.insight.i18n.constraint.violation.ReferenceType...
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is there any free plugins to implement jira SSO feature using keyclock with SAML? Tried using mini orange plugin. https://www.miniorange.com/iam/login-with-external-idp/configure-keyclo...
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We are having a big, actively used project with lots of settings, shared with many customers (company -based/JSM). When creating project, we want to choose an option to USE settings from this projec...
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Here is a payload from a the test opgenie ticket from the opsgine logs. [system] Alert created via API[Ender-Create Alert] with incomingDataId[17059ae5-1f3d-4926-b2b9-0a334531f6fd] with custom...
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Hello, I have this request where the workflow goes through approval for multiple status and all this approvers are added by automation based on a country field value. The workflow looks som...
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Como logra realizar esto?
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Good afternoon The organisation I work for recently started to use Jira Service Management. The main administrators of the org gave me project administrator to set up the portal. However, I do not h...
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Within my automation rule- insert the smartvalue When an action is set up to send email, within the contents I have below : To access your ticket, please follow the link <a href="{{issue...
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Hi! Right now all my emails are being brought into Jira and creating tasks which means about 200 tasks added per day, many of which dont require any action but now I have to categorize and resolve th...
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Current : I have an option in the Customer Portal for users to request tickets to be expedited/escalated. When the button is pushed, a free text box shows up for them to fill any information that the...
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Can you please help me with taking out the article out of moderation, thank you! https://community.atlassian.com/t5/Jira-Service-Management-articles/Best-Practices-for-Jira-Service-Management/ba-p/...
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In line with our requirements, we aim to load a substantial number of users into the system and have identified the most efficient method through the utilization of a CSV file. However, when attempti...
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Hi! My Assets stucture is as follows. Our Camera Assets can have three different locations. Either "Site", "Warehouse" or "Supplier". We therefor have an attribute field for the camares called...
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Hi, One of our agents forwarded an email directly from the custom inbox connected to our Jira service desk. This happened after the emailed request generated a ticket in Jira with a unique key. ...
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Hi! We have the following task. We need to have 2 separate projects for 1 of our customers (with different request types, workflows and service desk teams). We'd like to unite these 2 project...
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We have currently two portals . One for Team A and another one for Team B. We noticed that Team A customers are sending requests through portal B, which is causing delays in responding to them. ...
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Hi, how to move jira issue attachment to confluence at the time of transition? Both apps are datacenter instance regards, saqib
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Can I have 1 ITSM project for several customer organizations? How can I be sure, that each customer organization see only the Jira ticket made for them and not those of other organization? ...
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Hi all, We have hundreds of customers in JSM and we want some information of these customers synced to an Assets database. We were informed by a support partner to use Integrate Microsoft Entra...
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- jira-service-management
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This article was written by our ITSM specialist and Atlassian consultant Stefan Schumacher. With Atlassian's Jira Service Management (JSM), you have a comprehens...
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