Community resources
Community resources
Jira Service Management
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Hey guys, Does anyone here know if the possibility of creating value within a cascade field via JMWE, for example: After a post function it accesses field X and adds a value. Will this be possible?
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I am a site and project Admin for our Jira Service Management - Cloud Free tool, but I am still seeing "This project isn't available" when I try and manage Portal Settings, Email Requests, Customer S...
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Hello, I have 4 different clients who use their own email address to create tickets, but they want to use a generic email address for tracking. I want to automatically change the ticket creator e...
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¡Hola! Necesito configurar un formulario para que el usuario me cargue en un campo personalizado (de texto) la clave de una solicitud antigua, para que luego, mediante una automatización pueda vincul...
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I have a JSM project where customers (internal staff at my org) make service requests via the portal. I was also planning on using this JSM project to manage other tasks internal to my team (i.e., I ...
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Hi We are using Jira in product management and dev. We would now like to use Jira in our Customer support with Gmail integration, should we use Jira Service Managemnent?
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Hello community, I have 2 objectTypes "Application" and "Server" in my Insight Schema. "Application" object has attribute of type "object" called "Application hosts", referencing "Server" o...
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how can I find which jira project it is by the given projectId that I have?
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Hello Team, Can we add Saudi-Arabia under the list of Supported countries for the phone numbers in Opsgenie? One of our customers want to associate a number from Saudi Arabia and they couldn't...
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Dear community, I would like to create an automatic ticket for a project on every 15th of the month. Ticket example: "Import health insurance contribution rate file". Is it possible to create some...
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Hello Team, We have one system field named "Organizations" which is showing locked. How can we unlock the field? Also, we need to add that field in the Issue security Group Custom Field values drop...
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Hi, I get this email repeatedly, but when I check the DNS in Admin, everything is OK. I clicked on Check, and it is still Ok. Why do I get this email? We're unable to confirm a match Hi xxx...
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Hi!!! It may be an absurd question but how do I remove a product from our subscription product list? Let me explain, we had to renew the licenses and a little less than a month ago, I install...
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Hi guys, If I have two service desk tickets that are the same issue exactly and I merge them and resolve duplicate the earlier-created ticket what happens to the time to first to response and ...
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We are having a Request type on the projects, and I want to update one of the fields to a new one. Will this change remove all the information for the field that I am planning to delete from the tick...
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Good day! We use Zabbix and Prometheus for monitoring. They are sending alerts to opsgenie and those alerts are routed to different Teams channels. So I was wondering can we silence alerts f...
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- opsgenie
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Hello! For business reasons we'd like to share portal with our premium customers, while leaving email channel for users with standard subscription, customers with trial license or potential custom...
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I want to set approval on workflow it's work fine but agent can move ticket to next status without approve or decline is there any way to set required approver on workflow. In above there is no fi...
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hello i d like to know if it possible to create a ticket form , and when a user fill it , and it it resolved , export the result in json format into S3 bucket
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Hi all, I am trying to retrieve a list of all objects associated with an employee through AQL. Employee is an object in my object schema which has multiple properties such as Name a...
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Hi all! Our project has 4 types of SLA that we have configured. There is a "Resolution Time" SLA and a "Client Response" SLA, the second SLA comes into effect under the following conditions: status...
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Hi, I usually receive a notification "This service project has configuration problems and may not work as expected." and i can link to this problem by click the smart link "View error details and re...
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Emails sent via public comment do not include the content of the comment. Instead there are 5 dots like this: [.....] Also if i check the mail template, the variable for this exact content is s...
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Is there any possible way to add multilevel cascading type of field on portal groups/request types. Ex.
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Hello, How can I check if reply's been sent to external requestors when using email channeling as customer support function. We do reply external requests and I'd like to understand if those...
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