Community resources
Community resources
Community resources
Jira Service Management
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Dear Experts, For privacy and trade secret reasons, we are required to remove certain attachments in closed tickets after they have been completed. Is there a way in Jira Service Management to disp...
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i, Something happened and somehow filter settings changed. I always clicked on [more] button in my created dashboard: And JQL filter always was entered auto: And even I try to enter manua...
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I find a way to export JSON file(to use Webhook )but I need a csv file by automation.Has anyone done this?
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Dear Experts, We are using JSM server version and Email this Issue mail handler to create tickets in JIRA system. When user sends email to our JSM some tickets got created without attachment, not al...
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Hi Everyone, I tried to start a scrum in team managed business project but I cant able to do that, can anyone help me in this part. screen shots are attached below for reference
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My app which I want to integrate in JIRA must be loaded all time because it is a phone app. I make some test with different locations like user profile menu. But the app is only loaded when the user...
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Hi Team, Actually we have a new issue forming up and tried some solutions, buts not getting success. Problem: We have created a Project in JSM and created some request types for Customer Por...
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Hi all, I know admin and service desk agents can create their own individual canned responses. But is it possible to create a canned responses and assign/share it to members of user group? Than...
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Hi everyone, I have one issue type with two Request types connected to it. This is working great, but there is one field where if its using a certain request type its pretty obvious what its going to...
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Hi, Context: I use JSM for our internal staff. Everyone has the same domain. I use Azure AD as the Identity Provider. All users are managed through Azure AD. All users information are synced fro...
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Hi there, I have put a security level in that when a field is changed the level is set to that to lock a ticket down. When setting up the security I clicked 'None' for the default. Now I notice th...
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We use Jira Service Management as a basic help desk for our staff, we have two users, who can sign in, are in all the correct groups as every other user and can create new requests just fine. Each re...
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Is there a limit of customer accounts we can create?
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I want to know if there is any type of way that you could embed a link inside of the Jira widget that would allow customers internal and external to be redirected to the customer portal? I just want ...
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Hello, The owner of our Jira account is no longer with our company. When project changes, SLA changes and updates happen, the email that notifies our project is still linked to this ex...
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I am building a queue to help triage our countless emails from our email defender system. When the system sends the message The sender and subject are always the same. I h...
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Are there stock template for AP and/or AR teams in JSM or JWM? I thought I saw some a while back but now I'm not seeing them?
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Me apoyan como podría crear tickets a partir de un correo electrónico y validar dependiendo el asunto que si tiene Soporte, se genere el ticket y dependiendo el destinatario @equipoSoporte1 se mande ...
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Customer just signed up for JSM Cloud Premium trial but we are unable to see Opsgenie to link it and configure. Tnoughts?
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Hi, In our organization, we create many post-mortem reports. I would like to create many incidents so I can generate the post-mortem forms BUT without alerting everyone in the organization. Let's...
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- opsgenie
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Can you please suggest if is there any free tool for user onboarding automation in Jira?
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Boa tarde! Preciso fazer uma alteração em massa de muitos itens do campo "Organizations" porém será notificado muitos itens de uma vez só. Como posso desativar as notificações para esta alteração e...
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I'm testing out the use of the External System Import to import historical ticket data from an old system to Jira Service Management. I found one community thread related to turning off the 'Issue Cr...
432 views 1 0 Deleted user October 5, 2023 -
Quiero saber como crear una regla automatizada para que cuando llega una incidencia a las colas de jira que se le asigne dependiendo de que cliente haya creado la incidencia a un soportista que este ...
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Can Jira Automation rules be used to move a Jira Ticket from Done status to Deployed status after getting a successful build from Bitbucket? How this happen, how did Bitbucket trigger Jira tick...
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