Community resources
Community resources
Community resources
Jira Service Management
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When moving issues between service desks, how can we retain custom fields & form responses? We have 4 company managed service desk projects, on a jira cloud client. Users sometimes submit a re...
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I'm looking to see if there is any code that can be applied to a form that would restrict users to its submission if it's less than 30 days from the date of the event. Is this possible within J...
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Good morning, I wanted to reach out to see if anyone else has been able to utilize Microsoft Entra for in-depth Jira Cloud administration. Everything that I have read so far indicates be...
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I'm looking for a query that will track issues based on when a label was added to the labels field. I was using updated, but that's too generic and caught all the information for every ticket that wa...
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Tl;dr Due to a regulation change in China, SMS messages with non-Chinese content and those that do not include a Chinese Character Signature are being blocked from being delivered. To ensure SMS noti...
- Article
- jira-service-management
- opsgenie
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Hi I have created a service management board using my work email and have the following in my sidebar but then when setting up the service management board in my employers Jira using ...
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Hello everyone I would like to create a query in which the tickets in two projects create the cause as a selection field and the date from to. When I use this query, tickets that are not in this pe...
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Dear all, In Jira issue types we have the possibility to organize fields in custom Tabs for better classification of information and avoid long list of fields in a single view In our customer insta...
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Is there a setting that can be enabled to automatically assign a ticket based on the most recent comment or ticket status change?
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Hey Guys, I have a situation where I am using 2 projects of jira service desk from 2 different companies, basically it client and supplier situation. I want to create an automation where when...
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Hi all! I would appreciate help for such an issue I've met: as a jira admin, I've set a notification email to a reporter to update about the fact that ticket was rejected by project man...
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I'm trying to find some proper instructions as to how to integrate with vCenter v7, as it appears the instructions are for a Windows Appliance which was last done I think in v6.7. Any update?&n...
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Hello All, I am currently working on extracting customer/organization data from each project in JIRA Server. I am using the API (/rest/servicedeskapi/servicedesk/id/organization) to retrieve the lis...
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Hello, I would like to ask why some of my colleagues are not getting email notification on issues they created or they are mention in. I have helped them to switch on the notification in the...
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Dear All, I have noticed that when a client creates an account through our servicedesk, this contact will be put in CRM automatically. However, depending on how the clients fills out the details, it ...
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Good Morning, In the situation where a customer writes in a closed ticket, other than the email notification, is it also possible to push the notification message into a ticket comment? My thinki...
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How to find the Jira issues that has entered a particular status and staying in the same state for exactly 10 days using JQL query
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Hi , I have to skip the approval if assignee on the issue is equals to some value on the specific field (which have multiple values.) I need help in creating the logic for this. Atta...
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Please let me know and please answer my question. Do we have call recording option for Opsgenie war room.
- Question
- opsgenie
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We are having Form in a request type in a project and I want to update one of the fields (which is not a custom field but a field I created in the Form itself) to a new custom field that I will creat...
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hi there tasks, which have status "Done" still appears in product backlog. I checked workflow and "Done" Status is right side, but tasks appear in backlog. Could you tell me, how can I disap...
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We are configuring the same SSO provider for customers for JSM and also for internal for the rest of the Atlassian suite. Customers are added as guests and therefore get an #ext# onmicrosoft account ...
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Hi, I am using marker.io tool for web testing. It is connected to our Jira Service Management but when creating issues the organization field does not appear. How can I show the field? Or can I...
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One customer reported not receiving individual comments from a particular agent as an e-mail notification. The agent has the role "Service Desk Team" with the authorization to communicate with custom...
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Hi, I would like to export test cases from JIRA to excel with test steps but right now I'm not able to export it with steps. Also, I don't have 'Better excel exporter' app. Is there any other way to...
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| Subject | Author | Posted |
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| yesterday | ||
| October 29, 2025 8:42 AM PDT | ||
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| July 29, 2025 5:22 PM PDT |