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Jira Service Management
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One customer reported not receiving individual comments from a particular agent as an e-mail notification. The agent has the role "Service Desk Team" with the authorization to communicate with custom...
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Hi, I would like to export test cases from JIRA to excel with test steps but right now I'm not able to export it with steps. Also, I don't have 'Better excel exporter' app. Is there any other way to...
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Hello, I would like to move the search button to the top of our portal page. Its only a frontend customization, not changing what the search button purpose. Is it possible to do that without using ...
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Hi everyone, We have a slack chat integration with our JSM, and users are creating tickets using it without any issue. We would like to add now a new logic step, that if the message contain a tag o...
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My CSV Header is below StudentId, Name, School, Class And my asset project already has school and class object. My requirement is here 1. I want to import this multiple ti...
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I connected a workspace A in the slack integration, and then accidentally selected another workspace B in project setting / chat. How can I change the workspace connected here in chat?
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Hi all, I got a business requirement to automatically assign values to 2 custom fields based on the selected values of a cascading field. I tried Jira automation rule, but it has a limit of 65...
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Hi for the domain uwzorgonline3.app.opsgenie.com seems to be our opsgenie. But there is no information who is the admin there or who claimed it. Can this be fixed?
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- opsgenie
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I would like to ask about an issue we are strugguling a bit with it: We are aiming to put EOF for Microsoft AD soon and use fully Azure AD. part of this project is to migrate the utitlity provided b...
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- active-directory
- azure
- cloud
- opsgenie
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I need to send reminders to people if they have not approved a change request. The Change request, can have multiple Approval groups, and then in each group is a list of approvers. Firstly, how d...
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Hi, I wrote a script in the behavior environment for a cascade list field The beginning of the code: ------------- import com.atlassian.jira.component.ComponentAccessor def customFieldManage...
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Issue description After upgrading our Jira service instance on our local server to version 9.x, We then noticed that whenever we want try to share a comment with a user, an alert modal appears askin...
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Bitcoin scammers adding me to a JIRA project and I can't remove myself nor set my profile visibility to private. This is obviously not a good security (nor UX) design by Atlassian. How do I remove my...
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Hi All , is there any app that gives an option to send issue attachments by notification email (using automation)?
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Hi, i created an automation to detect some pattern in issue summary and cut it out, but I can't make it work. For unknown reason, the nesting of two smart values doesn't work, while other contributi...
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Please check this below image, this image is taken from my one of the Epic, inside that Epic subtasks are created. Now, I use this below Jira filter You can see that the last column...
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I'm trying to calculate the time to resolution of a ticket in a separate field in order to be able to display it on a dashboard. I'm not interested in a third party plug-in so I'm trying to figure it...
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Trying to Configure a Incoming Mail Server and I get an error messaging saying unable to find a valid certification when connecting Exchange via IMAP. Has anyone been able to solved this? We are goin...
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...he objects won't appear to customers in a custom asset field, and set "Retired" to 'true'. It should also create a new object with a similar version of the "Name" attribute (ie. the original o...
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that will retrieve only the issues were both members (Correspondent AND Field Retail) exist and not when they are separate or without members that are NOT Field Retail? Nothing I have read so far ex...
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I have a JSM Agent who is having issues with comments in tickets. She adds a comment and saves it, but then she can't see it until she refreshes the page. She thinks this started happenin...
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First time trying to update a custom field from within an automation. When I select Edit Issue, I am able to search and find my custom field, but the only option is "This field will be cleared". If I...
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Hi All, Is there a way I can customize the Agent notifications message? I am trying to add certain 'attributes' to the notification content and I am not able to find any obvious way to do that. Tha...
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Hi If our Operations creates an issues we would like that an e-mail is created with the text from the issue created by Operations, is this possible?
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Hi, I am trying to import STORIES and have them linked with an EPIC. This is a TEAM MANAGED PROJECT. In this link: https://support.atlassian.com/jira-software-cloud/docs/upcoming-...
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| 24m ago | ||
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| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT |