The user does not receive a "Reset Password" email after entering their email in the "Forgot Password?" option.
Welcome to the community @Marat Popov !
If this is happening for a long time, raise a support for Atlassian, so they can solve it.
Similar issues: https://community.atlassian.com/t5/Atlassian-Account-questions/reset-password/qaq-p/1395627
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