DIsplaying laptops that belong to a specific user

[Marcin Koprowski]

Hello,

I have a license for Jira Service Management and Jira Assets. I'm trying to set up Jira that way, so that it displays names of laptops that are assigned to a specific user. Below I'm explaining how it is all configured: 

1. I have a custom field called "LaptopsAssigned" that is using some object schema. The filter scope (AQL) is set to objectType = Laptops AND Owner = {{reporter.displayName}}. I have tried the following combinations of Owners: {{reporter.displayName}}, {{issue.reporter.displayName}}, {{issue.reporter.displayName}}, {{reporter.emailAddress}}, and many more, to no avail.

2. I have added the LaptopsAssigned field to RequestTypes.

3. Object schema for one laptop, as an example, contains fields with the following values:

Name: Laptop1

Owner: donkichot@somerandomdomain.com

Please note that I'm onluy showing values here that are the most relevant to this issue.

4. When I click on the "LaptopsAssigned" field, nothing is being shown in the drop-down list.

5. When I replace the Owner with donkichot@somerandomdomain.com, instead of the smart value, all works as it should.

My assumption is that I'm using an incorrect smart value, and I have tried most of them already. If you have any thoughts you would like to share, they will be much appreciated.

Thank you.

Best regards,

Marcin