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Automation that sets single select custom field

Mikael Sandberg
Community Champion
January 24, 2024

Has anyone else noticed that in the new workflow builder that setting a single select custom field via a smart value is not working in rules that where created with the new editor? I have a manual rule that is parsing an incoming email from Workday to extract information that we need for off-boarding requests. This rule was created in the old editor and is working as expected when it is setting the Department field. I made a new copy of the rule using the new editor and in this new rule the Department field is not being set so just wanted to see if anyone else noticed this before I contact support.

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Mikael Sandberg
Community Champion
January 29, 2024

In case someone else is running into the same issue, the cause of this was that there were a hidden whitespace at the end of the smart value. The fix is to use the .trim() to remove it and the automation is now working as expected.

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