Community resources
Community resources
Community resources
Jira Service Management
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We are looking to further develop our support offerings using Jira Service Management, and I've been having issues trying to set up SLAs with different timeframes. The goal is to have two sets ...
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I have 3 Portal Groups in the JSM Project. And I see these fields appear on the customer portal "Contact us about" and "What can we help you with?". I am trying to hide these fields from all ...
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Somehow, a customer was able to escalate one of our tickets in Service Desk. Can someone tell me where the permissions for that are set?
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Hello everyone, I have a problem, and it seems that no matter whether I've changed the property or adjusted the follow-up functions in the workflow, whenever I mark a ticket as "completed," it still ...
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Our organization the emails in our Company directory is all lower case except a few are in proper case. Adding a customer to Jira SM they used lower case. Our Automation then failed to match the Repo...
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Our portal is open, which is not something we will change. But we still want to revoke access to one particular email that is being automatically added as a request participant. Instead of making aut...
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Hello Community, I have created custom queues in a project. I have sorted them by open, waiting and completed tickets. There is a queue for "All completed tickets" and there is one with "My complete...
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Hello folks! I have one question about JSM Queues. Can we permit some users, to only specific user can see only the queue or tickets in the queue ? For example : We have 4 queues. For example A, ...
383 views 3 1 Deleted user October 10, 2023 -
I'm trying to create an automation which populates the description field with some information of the other fields. I'm able to find almost all field names except one, and I don't know where to find...
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I am trying to build a Slack bot that shows the user a JSM issue request form that was created in Forms (Previously ProForma) is this doable ? My instance is Jira Cloud.
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- jira-service-management
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Hi, We have the problem that our values for a cascading field (Applications with corresponding profiles) change very frequently. We keep the list of applications and profiles in a different system. ...
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Is any limitations to delete components in JIRA or we can directly delete it? Around 60 tickets have component values, what will happen with the tickets if we delete components.
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We have a datasource (a database) an attribute with data in the form "J" or "N", short term for swedish Yes (Ja) or No (Nej). In the Assets object I would like to store that as a boolean or status fi...
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Hello, we are using Atlassian Cloud (Jira Service Management) and we have created a customer portal (Help Center) for our workers (clients). Is there a free Microsoft Teams App to integrate and...
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Dears, Why I need to re-calcluate the SLA ? without any change happen in SLA configuration sometimes I found SLA is breached and once I click re-calcuate it is changed to meet the SLA Without...
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I want to create an automation; add tags (labels) on issues which created by customer on Service Desk. Which action should I use?
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I need to integrate the jira service manager with the jira software I need to know how to do so that when a person creates an issue or request in Jira Software, the issue is also automatically creat...
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I want to include a new check box just shown in the image. How can i achieve that? Can we override issuepicker.jsp file with our own code? if yes? how to achieve that?
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Hi all, Is it possible to provide the result of custom filter that we have created to be provided a s a default value when we click on the issue picker for particular issue type? for example : the...
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Dears, Why I need to re-calcluate the SLA ? without any change happen in SLA configuration sometimes I found SLA is breached and once I click re-calcuate it is changed to meet the SLA Without...
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This is the error message I get when I try to navigate to my project's Releases: Sorry, you can't view this page This page is only available to users. If you think you should be a user, you sho...
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We are facing issue with some tickets on First Response SLA. In our project, we set the response SLA for medium is 8Hrs and for High is 30minutes. Ticket got created with medium priority at "October...
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Hi All I wrote an automated process using the scriptrunner plugin, when an issue is created, if certain conditions are met, the corresponding issue is created in the new space, and the two issues ar...
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Hello community! My team have jumped on board with the canned responses. I'm currently converting some of our response templates into canned responses. My question to you is, when creating a ...
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We use a team-managed service project and under PROJECT SETTINGS>CUSTOMER NOTIFICATIONS>APPROVAL REQUIRED, I want to attach the form as a pdf to this initial email that goes out to the pending ...
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