Community resources
Community resources
Community resources
Jira Service Management
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I found documentation on pre-populating fields on a form page using the query string. We are using the embedded pop-up web widget - I'm wondering if there is a way for us to populate the email field...
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In Projects > Planning > Timeline, I want to filter out Epics that are in my Backlog; however, there is no Status Category filter type called Backlog in the dropdown menu. What is the best way ...
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I cannot seem to get my automation to send a direct message to a user (myself in this case) rather than a public message to a channel specified in the webhook. Neither that works the way I w...
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Hello! Our project has a workflow in which for transitions from the status “Support Review” -> “Closed” and “In Progress” -> “Closed” we specified conditions that do NOT allow the agent to mak...
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É possível saber quando um cliente visualizou o ticket (chamado) respondido pelo administrador na versão Free?
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Hi there I got the following use case for the customer portal (JSM, DC) that I cannot find a solution for: A customer starts creating a request from the portal In field A, the customer prov...
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We are migrating to Opsgenie from another product and I have been testing in Opsgenie. One thing we'd like to do is auto close alerts that people may have forgotten to over time. I have implemente...
1,179 views 2 0 Deleted user October 13, 2023- Question
- opsgenie
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After you subscribe or watch a service, there isn't an option to unsubscribe or unwatch that service. I've only found documentation on how to subscribe: https://support.atlassian.com/opsgenie/d...
434 views 5 0 Deleted user October 13, 2023- Question
- opsgenie
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I'm trying to enable Work Categories in JSM, but there is no toggle for Work Categories under Features. Does that feature have to be enabled somewhere else in order to be selectable?
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In Jira service management when a ticket comes through the portal we want the requestor to get a notification when someone is assigned to their ticket. We already have the assignee getting the notifi...
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At the moment, we are writing our Post Mortems independent from OpsGenie on Confluence pages but want to start to leverage the Incident Feature more in the future. The goal is to export the Post Mort...
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Hey 👋 we want to get the fastest possible information, when something goes wrong in the Atlassian Cloud products. Therefore we want to integrate the Atlassian status from https://status.atlass...
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- opsgenie
- status
- statuspage
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Hi All, I am trying to set up a dashboard where our "customers" are able to view service desk stats. Is there any way that it can be shared with anyone deemed as a "customer" (when they're actually...
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I want a checklist in my issue like the one above or something. The creation of a ticket based on a time scheme works perfectly but I want a checklist in it aswell.
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Hi I have a vague recollection that a long time ago you could create (insight) objects from customfeilds added to the portal, not the selector but a sort of create new option. Was it all a dre...
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Hello, We are having some issues where the agents managing the tickets are accidentally writing public comments (Reply to costumer) instead of internal notes. Is there a way to add a intermediate s...
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Hi, I have followed this exact guide, with the 3 delays with 5 seconds each. But I still get the same result. Automation is working with manual trigger, but not upon create. Doe...
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Good Morning all, Was wondering if a status was set for an object(asset) we can show that in the issue view - now i had to create a custom field + automation that copies the status - but that does n...
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Hi, I want to hide link button in the view screen for specific issue type. Can anybody help me achieve that? Thanks in advance.
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After login in ATLASSIAN can not found projects button
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- halp
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i needs to modify and update deployment environment in Jira service desk, couldn't've find the settings
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our customer wants to receive a Word Template that is filled with the triggered issue when transition is made and we needed this to only work for one project not for all the global projects. I thoug...
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Hi, On Jira Service Management customer portal, customer view request list time is not showing only the date is showing, so we want date and time. How to get the date and time on the customer reques...
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We have linked a single domain from our o365 tenancy to an Azure AD sync Identity Provider. We now wish to add a second authorised domain from our tenancy into JIRA, but am finding the process impos...
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Hi everybody! I am using the Custom Charts gadget in JIRA Service Management Application v4.20.10 and am trying to configure a date range to display values from the previous 12 calendar months, i.e. ...
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