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In which languages can the virtual agent communicate?

María Ferreño Serra
Community Champion
January 29, 2024

Hello,
I have recently tested the virtual agent and I have a question if you can help me.

Is it only able to respond in English? or is it able to respond in more languages? does it depend on the user's configuration?

Thank you very much.

4 answers

0 votes
Joao Galego
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May 26, 2025

Hi @María Ferreño Serra I have the same dilema here, Customers who use different languages. I tried to prompt the VA in different languages, but it does not understand it. Shame, not a complete AI solution.

María Ferreño Serra
Community Champion
May 26, 2025

Your right @Joao Galego I look forward to improvements in the next versions :S

0 votes
Alisson Marcio Lima de Souza April 29, 2025

@María Ferreño Serra 

I'm going to repeat the question above haha — have we had any updates on this topic? I'm still facing the same dilemma.

0 votes
Joseph Chung Yin
Community Champion
January 29, 2024

@María Ferreño Serra -

For Virtual Agent process, I would also recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance on this matter.

Lastly, are you using the VA process via Slack?

Here is a reference documentation on VA - https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/virtual-agent#overview

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

María Ferreño Serra
Community Champion
January 29, 2024

Thanks @Joseph Chung Yin  ;)

I didn't open a ticket to the support team, because I was wondering about information, not support yet.

I have configured VA with slack, everything is working fine, but I can't find any documentation about the language settings of this feature.

Thanks

0 votes
Nikola Perisic
Community Champion
January 29, 2024

Hello @María Ferreño Serra ,

Have you tried to change the language of the Jira from your side first?

You can do it from System -> General Configuration:Screenshot 2024-01-29 at 16.11.23.png

Now since the virtual agent needs constant training (which you can define in the workflow in JSM for the virtual agent), you can define the answers on a different language.

I would like also to hear what do others think about this issue.

María Ferreño Serra
Community Champion
January 29, 2024

Hello @Nikola Perisic I don't want to change the language from the instance, because I have users speaking different languages :S

I need that the agent speaks the same language as the user, but I don't know if it's possible. 

Thanks

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Mattice Dossche February 9, 2024

Hi Maria,

 

Same problem here. We need the VA to be setup in different languages.

Did you find any solution yet?

María Ferreño Serra
Community Champion
February 9, 2024

Hi @Mattice Dossche  not yet :S 

Nikola Perisic
Community Champion
February 9, 2024

Hello @María Ferreño Serra ,

On yesterday's Atlassian webinar there was a mention for the virtual agent multiple language support. 

It still isn't posted on the webinar page, but keep an eye on: https://www.atlassian.com/webinars

Like María Ferreño Serra likes this
Cornelia Jeppsson April 9, 2025

Hi! Any update on this? Also wondering the same thing

María Ferreño Serra
Community Champion
April 22, 2025

Hi @Cornelia Jeppsson  :S not yet

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