update priority using an automation rule

[Pedro Marca Huamancha]

Hello community,

I request your support to be able to create an automate rule, where if the urgency or impact field is modified, a value will be generated in the priority field, taking into account the following matrix, attached.

greetings. 

[Dan Breyen]

Hi @Pedro Marca Huamancha here's a community article that looks like what you're looking for: Create-a-priority-matrix-using-impact-and-urgency-values 

That should get you want you need. 

Here's also JSM KB article that was written up to setup an initial Triage state during a workflow: how-do-i-create-a-matrix-using-impact-and-urgency-values/ 

I'd say give it a shot and if you're having issues, see if Support can help.