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How to create multiple approver in the same portal

Jedsada R_
February 2, 2024

Hi JSM Community

 

I'd like to create service request with approval included in my customer portal with two approvers in a row. Once first approver approve the request. there will be an email notification sent to second approver. and once second approver approve the request status of the request turn from waiting for approval to waiting for support. 

 

thank you

Jessie

1 answer

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1 vote
John Funk
Community Champion
February 3, 2024

Hi Jedsada,

You just need to add multiple statuses to your workflow and then add Approvals to the appropriate statues. 

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