Community resources
Community resources
Community resources
Jira Service Management
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We have a Jira service desk set up and are receiving new tickets sent to the designated email address. However, others on the team are not receiving any kind of alert when a new ticket is created. H...
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Getting a blank error message after authorizing connection for outgoing mail to GCC High Exchange Server, Just Error * and nothing..... set up using Oauth, created credential in Entra Indentity Any...
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Hi, is it possible to change the message text of "No access" notification? I would like to change the "It seems that your account xxxx@xxxx.com doesn´t have access to the help center. Try contacting...
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Can someone advise if I am doing something wrong here. I am trying to locate a ticket from a specific Reporter, Created on a specific date, but when I apply the "Created Date" filter, the tick...
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{{domain}}/rest/agile/1.0/issue?jql=assignee=currentUser() Is there an api that i can use to get the issues that have been assigned to me?
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Buenas, necesito una extensión específica que me permita hacer estas tres cosas dentro del portal: Agregar columnas editar interfaz Exportar solicitudes a excel
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I would like approvers of issue to transition particular status to do from portal. Is it even possible?
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Hi, I want to enroll in a few Atlassian University courses. What email or phone number can I contact so that I may receive an invoice to purchase the courses? My company is paying for it and t...
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Is there a way to delete old requests without it sending notification to those assigned or included in the request? We want to clean up a bunch of old requests from years back but dont want to bomba...
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1 I want to upload multiple test cases in jira using import feature. 2 From where I can import test cases? 3 Any specific format of file to import test case in jira for the user story
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I am trying to filter a scope and when i select 1 value it works fine, but when i select 2 or more values i get nothing returned. I think it's the AQL scope and i want to to be contains "EIS Group...
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Hi guys, Pretty new here so here goes. I have mad a service project and i want to let my clients edit their tickets after they have send the ticket in. Sometimes its neccesary that...
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Hi guys, I need help. We have a requirement to set priorities based on the issue type. We are using the JIRA Server 8.20.12 version now. I have written this below code for the Task issue type. ...
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Hi All, I'm looking if there will be integration with Copado Application and JSM. Currently appeared that from Copado side is possible to integrate with Jira Software only. Cheers, Yavor Hristov
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i have message Jira noti: New Comment!!! Ticket:xxxxx Summary:xxxx i need lasted comment form ticket send on this API https://notify-api.line.me/api/notify?message=New%20Comment!!!%0ATicke...
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Quería saber los pasos que tengo que hacer para que el cliente pueda visualizar ciertas cosas. En mi caso quiero que solo pueda visualizar "Solicitud de soporte", "Propuesta de servicio". Estaría que...
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Hi, I am in the process of creating a new workflow for a project. A field "Assigné" in the current workflow will no longer be in the new workflow. It will be replaced by 2 other fields "En ...
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Hi, I need help with my issue: In JSM some request types require an approval. Sometimes a certain case requires approval from multiple teams (groups of users) and I want to report on the individual ...
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Hi, I am trying to enable the new AI feature announced here https://community.atlassian.com/t5/Jira-Service-Management-articles/Atlassian-Intelligence-features-are-now-in-beta-for-Jira-Service/...
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We have a requirement to sort the displayed issues on a multiple issue picker field. I've attempted adding the sort the customised JQL but still sorts be created / key with the newest at the top. W...
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Hi, When creating a ticket from the portal, the 'Organizations' is updated automatically according to the values that are defined in the 'Customers'. A few internal teams create tickets directly fr...
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Hello all, since the update to JSM 5.11.0 we cannot change the author to a customer in the service tickets, only to agents. Before the update tickets were created for customers, now it does not wor...
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Hello, I have Custom field (Select List). For example: Select 1, Select 2. If Select list is set to Select 2 by customer, I want that severity field automatically selected to Sev-2. Is this possi...
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What would be best practice to set this up ? I would have to create a new portal for each customer which would be accessible with customers/portals/1 -x ? How could I set up one help Portal f...
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...eems to be the correct one, so we don't understand why it doesn't evaluate to true and continues with the action after it.
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