Community resources
Community resources
Jira Service Management
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Hello We are trying to get the issue history for all issues doin a rest.api call. But in the documentation there is just the possibility to do a call with a provided ID or key https://developer.atl...
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Hi there! I'm pretty new to Jira, and I'm implementing some automations in my Service Desk project. Among them, there is one automation that should execute when any user mentions another user that ...
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good morning, I'm looking for a way to make my tasks and subtasks created in jira appear directly in my outlook calendar and in my team's calendar. all in real time if i create a task it must app...
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Hi Can anyone let me know how to share the attachments only to email that are attached to JSM tickets...? Thanks Ravi
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Hello, I need help with the following automation to filter comments made by the user "Jira Automation". Trigger: Schedule Action: Lookup issues Action: Send email I need to add a conditional ...
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Hello, in automatisation i'm using a field {{object.Template.Templatecontent}}. This objectfield {{object.Template.Templatecontent}} contains other smartvalues etc. But the values in this objectfi...
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Hello Team, We are having some unused labels in our production instance. How can we find them and delete them permanently? Any suggestions will be helpful. Thanks,
14,851 views 10 0 Deleted user November 6, 2023 -
Since a week now I suddently have the problem that I cannot link assets to issues via a custom field that I created. I already used this to assign assets from a scheme to certain issues by c...
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There is a requirement of Editing Office documents like excel, word without downloading and re-uploading in agent view.
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Como os enseño en la foto la solicitudes que pasan a estados que deberían ser cerrado aparece en solicitudes abiertas. Los campos son predeterminados de Jira no los he creado yo.
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Hi all, after a ticket has been closed, i would like to prevent users from writing new comments and editing their own comments. I read tons of article and saw many solution for server like changing...
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Hi Admins, Can you please suggest any third party tools which can able to show out of the box metrics of Jira Service Management Projects. We don't want to try add-ons as they are charging b...
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Hi, we are running JSM 5.4.11 on server. Since 5.3.x the login-free portal should be available but the option in the global JSM configuration page is not visible. Any ideas? BR Christof
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In Jira Service request project approval field shall i allow only 1 name to be inputted on this field, instead of multiple name select.
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Anyone using the Okta Profiles app by Mumo Systems? I've run through their documented setup process and it appears to have pulled through all of our custom attributes from Okta. I can ...
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So I've just removed a JSM agent from our Service Desk project. I did this by going into our Administration/Site/Products and under the Users option, I located the agent, opened their profile a...
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Hello everyone, i'd like to link and show basic information about issues in a knowledge base article within the customer portal: issues of the same jira service project issues of a ji...
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When a customer raises an issue via our service email that is synced with Jira, they should be able to receive a notification informing them we have received the query, but the notifications aren't b...
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Hi all, basically lets say a ticket is created in one type and it has certain SLAs connected to it. BUT it actually came through as the wrong type so a user changes it and thus the new SLAs are attac...
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Hi all, I created a test project for any fixes or enhances I plan to apply to our live project. The test project have the same permission and workflow as the live project. But I click on 'Create' bu...
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Hi there, I am trying to edit the request forms we have already setup and had running for a while, but when I go to the [project name] > Project settings > Forms page it just shows this: ...
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Hi everyone, I have an Insight field referring to an object type "Customer". Those object have a customer ID as their unique identifier + their respective name. My plan: When a customer opens a ti...
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Hello. I have a problem where customers comments on closed tickets. I want the ticket to reopen and move to «in progress» and move to the all open que. I have activated the automation rule that chang...
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I've a requirement similar to this. But in the accepted answer, provided link is saying that, this feature-suggestion won't accept. Then I'm curious to know, why I'm able to see "progress" o...
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Use JIRA Mobile Application OR use whatsapp to create ticket in JIRA > All customer have direct portal access(open access) using whatsapp > user will scan QR code to fill JIRA field or to share...
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