Community resources
Community resources
Community resources
Jira Service Management
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Question on user licenses. Our company is small, about 450 employees. We are looking into Service Management piece and wondering how many licenses we need? We have 10 IT/PM employees, 440 emp...
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Hi, I'm working on an automation rule that will create a ticket in JIRA product discovery once a ticket is submitted in the service desk portal. I'm having problems with 3 custom fi...
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Good afternoon, how are you? My company uses Jira Service Management, our clients log into Jira and can create an account within the project. How do I stop this from happening again?
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We have 2 JSM projects, 1 public project open for anybody & 1 internal project only accessible by our employees. We move tickets to the internal project when we know Reporter and all Request P...
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Hi, I just started working with JIra work project and my child tickets are not under the parent ticket in the timeline interface I does work in the list interface Can anyone help plz...
- Question
- cloud
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I don't see any option for that
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Did Jira recently cap how many accounts/labels etc (under the Details panel of a Jira ticket) to 55? I'm able to add more accounts to a ticket via API but only 55 display on the ticket. &nbs...
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Hi all, I try to open an JIRA bug ticket from a JSM Incident. You see, that I'm using assets für our responsible team and on this way I can open a Bug ticket in the right JIRA Project. That works fi...
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The agents in the project (group - JiraSD_Agents, role permission - Jira service desk) are unable to do use a particular filter. However the admins are able to see the search results. JiraSD_A...
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I created an asset automation rule to covert cost from USD to AUD in ITAM as following: WHEN object updated IF objectType=Assets THEN Attribute Value Attribute Name: AUD Value: ${U...
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We have a chosen SSO product. When I spoke to Atlassian several months ago I was advised that 1) Each of my end users would require a Jira icence and 2) that Licence would allow each user to a...
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Hello, we are a small product company where we have 4-5 people manning our support@ emails coming in. I just implemented Jira Service Management to help keep track of all of these support email - and...
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¡Buenos días, comunidad! ¡Espero estén bien!! Quería consultarles si alguien me puede ayudar a crear una nueva regla. La regla consiste en que si una incidencia está en el estado "En Investigación...
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I wanted to create an automation rule through which I add customer email id from description to reporter field in same ticket. Right now I have below rules. Adding customer email to customers l...
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Hi, is there any way to have the approver write a comment, especially when declining a request? Thank you!
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In Service Management Project, Under Automation rule Options we have 2 Options, What is the function of both options, if select 1. Run as project default 2. Run as the user who triggered the rule ...
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How to Hide field from customer portal,but it should be be visible in view screen in the customer portal Is this possible ??
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Hello Atlassian Community, Let's imagine we have received an object from an Assets field (for instance, "ITTeam"). You can see the details related to the Asset fiel...
- Question
- automation
- cloud
- insight
- jira-cloud
- +2 more tags...
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I would like to set the option for the form in the issue view to expand by default. The goal is to reduce the number of clicks.
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For example, as you can see the above background color is yellow and I want to change the color to blue. If possible can I have different background colors for different forms in the same issu...
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I've created a new custom field and want it to show on the "Create Issue" pop-up (what comes up after you click on the "Create" button) when first creating a ticket but can't seem to get it to show. ...
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I have a JIRA ticket that has attachments sent to one project. I need to have that sent to another project, attachments and all as a new ticket. What is the best way to do that? &nbs...
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Hello Atlassian Community, I'm facing an issue with the JIRA API where I'm unable to programmatically attach assets to the "Asset Objects" custom field in JIRA. Here's a brief context: I ha...
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Hey Jira folks, I have a frustrating issue that's become quite the time-waster as of late. I would like to remove specific attachments from an issue when the status is changed. I have the trigger set...
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Been at this for hours and it's starting to drive me nuts, so any help is really really appreciated. In the "More Options" portion of one of my automations that transitions i...
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