Community resources
Community resources
Community resources
Jira Service Management
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Hello, I am attempting to export open issues to excel using a macbook but it continues to open up using Numbers. Can anyone assist by providing me with instructions to keep Numbers from being ...
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Hello, I am not very experienced in moving tickets across projects, as I have tried to avoid it under most circumstances.. But I have a situation where I need to move some tickets individually. &nb...
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Opsgenie provides numerous integrations to streamline your alerting and incident management process. One of these integrations is the incoming call integration, which allows you to route incoming cal...
- Article
- integration
- opsgenie
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I have a customer whose account is unable to find submissions submitted by another co-worker under the same organization. This customer provided me her login credentials and I confirmed that th...
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Hi Guys, Is there a reason why the request participant is always empty when i try to print out a Jira Service Management ticket? Is there a way to fix this, thanks.
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Currently I'm working on SLA's project, reviewing an issue created this has a Createdate totally different to the SLA First Response. Our team works around the world, also the Time zone in our Jira i...
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I need a field like this one to use in one of my ticket templates, but I can't find it anywhere. Thanks for your time!
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I have customers and their email addresses assigned to different organizations. The customers submit tickets via the request portal. I'm trying to create an automation rule that, upon creation of a ...
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Hello Halp/Assist, I’ve pinned Assist App in messaging extension in Teams. it’s still pinned but doesn’t appear in messaging bar. Please help! We use Assist app organization-wide and there's s...
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Olá, Foi realizada alguma atualização no portal do cliente? o botão sumiu para toda a instancia, mesmo testando por um link direto a função deixou de exeistir :(
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Hi there, As you know automation rules have a certain number of executions per month, so we are trying to adjust our rules to that number, but I want to know if the default customer notifications&nb...
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Hello, I have encountered an issue with an automation in JSM where it has an assignee as a reporter and several participants, and none of them receive notifications, nor does the issue appear in thei...
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I need to require a comment when an approver approves an issue in a JSM workflow. When I edit the workflow status and configure the Approval, there is no check box option available for "comment requi...
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Is it possible to create tabs for the issue layout in a team-managed project?
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¿Es posible limitar las opciones mostradas de un campo de selección múltiple según info del Cliente?
Lo que estoy buscando es una manera de que, al momento llenar el campo de "Organización" en una solicitud, el cliente solo pueda visualizar como opciones de ese campo las organizaciones a las que ha ...
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Hello! We have several distinct support clients within the company, and the above question comes from one of them. The client currently sees the support tickets they have submitted, as well as those...
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I have an email integration set up for alerts from an application but alerts are not getting created. I do not even see any record of them being received in the logs. I know is it partially working b...
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How to integrate JSM with JSM of two different sites
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Hi, I want assign an issue a online member of a team. Thanks
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We have several custom fields that draw upon the customer users that are assigned to the individual organizations. All of these customer user accounts have vanished from the organizations without wa...
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We no longer use Atlassian products and we have removed the DNS records from our Nameservers. Each day we receive emails about our DNS records not matching our domain provider. How do we ...
324 views 1 1 Deleted user December 18, 2023- Question
- jira-service-desk
- jira-service-management
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In Jira service management, how can it be arranged to send notifications for certain request types only to certain people when certain groups are selected in the portal?
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Hello, we started to fill in the field called "services concernés" for a few tickets but it disappeared after the weekend. Plus I filled a new time the field ofr a ticket just to see if I could see i...
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The issue is that when replying to a request's email notification (e.g. to add request participants in the cc), the email is added to the activity of the issue as a reply to customer. And because all...
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Hello Altlassian Team, I'm currently trying to solve a problem in our JIRA Project. For certain users, the issue creation based on the received e-mail is not possible. I've ch...
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