Community resources
Community resources
Jira Service Management
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Hi, We have multiple projects in JSM and i want to do the following User creates a ticket in the "default" project the subject or description match a keyword the ticket gets closed in the defaul...
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We are afraid users will get confused in SSO for JSM by being given the choice of Azure AD, Google, etc. All our users are provisioned through Azure AD. Is there anyway where after an Azure AD email ...
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Hello, Is there a way to make the Sprint Goals field a required field? If not, What are my options?
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Hello, I'd appreciate some guidance in Test case writing and bug logging specifically with AI in Jira. Any insight or experiences with incorporating AI for the above scenarios is valuable. Any recom...
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I've been reading this article but it might as well be in another language: https://community.atlassian.com/t5/Jira-Service-Management-articles/Choosing-the-right-approach-to-Customer-Management-in-J...
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Hello everyone! Have you ever wanted to display a progress bar in your JSM to your customers? I've built a solution that might work for this problem using Unicode symbols. This has been a hi...
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I have a an issue at hand, let me share some details hoping that you could shed some light on how we could resolve it. This month, we will open our JSM to one of our vendor; normally we have s...
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Hello, good afternoon. For some time now, I've been uncertain about how to block the creation of issues using the 'Create' button in the top bar, aiming to allow ticket creation only from the porta...
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One a form is included in a ticket, I can't edit the form. I'm an admin, external. etc..
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Hello, In our Jira Service Management, i have created a custom field - user picker type. I have added this field (Other Viewers) to our portal, and also have added this field in the browse permissio...
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Hi Atlassian community, I'm currently working on an automation that copies comments from one Jira project to another. The automation works well for the most part, but it doesn't copy images that are...
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Heyyy, Im using a query for filter the tickets that their status have not change for the last week, but this rule applyied to a ticket that was created less than a day, so I want to understand what i...
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Hello, I'm try to access the assets with the API. I'm using this link from the documentation: https://your-name.atlassian.net/rest/assets/3/aql/objects and I always get the error code 40...
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I am not sure how to edit the smart value to get the reporters org and then edit the ticket to have the same org as reporter { "fields": { "customfield_10002": "{{id.reporter.organiz...
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Hello and respect, I would like to inform you about my requests and issues regarding Jira software. In our company, we are using the following versions of Jira: Jira Service Management 4.18.2 Jira...
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I would like to know if there is a way to reset the SLA time without resolving the card. I tried to include extra conditions to start the count, however once it started I couldn't get it to reset.
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Hi, as admin, I would like to enable any assignee, to add an internal comment on a closed issue. I managed to find out that it would be throught Workflow and then properties in the field "C...
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I'm looking for the proper settings for the following scenario. We would like to have HR employee lifecycle requests such as onboarding and offboarding that only HR can submit. We woul...
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Hi. We would like to be able to automate the creation of a PIR when an action is taken on an incident. For example: An incident is marked as a Major Incident. Several actions are taken including ...
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Tenho dois fluxos dentro do mesmo projeto, é possível conectar de maneira personalizada a um painel?
Eu tenho um projeto dentro do jira, no qual eu tenho dois fluxos conectados a ele, nessa projeto eu tenho 4 painéis diferentes de visualização, todos eles vieram conectados ao mesmo fluxo, porem eu q...
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Hi everyone and happy Friday. I would like to edit a custom field in my 'Change' issue type from standard to Rich Text so i can add pictures. Looks like the only way to do so is by creating another...
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Hello, i am looking for a way to convert an entire form into a text field. Lets say i have a form with multiple fields and question. Essentially, i want to move the entire form (labels, questions &...
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Hi Atlassian community! I have a set of articles in the Knowledge Base that are being auto-suggested every time a keyword gets entered in the Summary field. The form has field c...
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Hello community. Can I ask for help? I made a project for customers for bussines traveling. I put na custom field "traveler" (user picker field). How can I made a automation rule: "When issue crea...
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Hi, I need some advice.. 1. We plan to utilize the Jira Service Desk portal to handle 1:1 support from our app users. However, the challenge is to populate user agent information we collect ...
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