Community resources
Community resources
Community resources
Jira Service Management
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My project was created using the “IT Service Management” template. In Project settings -> Detail -> Team type, is there any difference between “Information Technology” and “Customer Service”?
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I want a priority field that the customer later can change when viewing the request on the self service customer portal. I can add a field to the form and have customers set a priority when creating...
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How to integrate Jira with SAP or any ERP system. Please share the steps to integrate Jira with SAP. Is there a way to integrate jira with share point. If yes, please share the steps to follow.
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I'm building a form that requires an explanation if the due date is in the next 72 hours of when the form is filled out. Can I have an additional field appear that the user can enter the explanation ...
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Hi Team, Need advise on how to setup JSM project for IT end user support for multicounty organization with dedicated IT team (1-2 members) for respective country. Currently i have ...
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Why can't I see all the projects that i have in JSM when going to Basic or advanc search - Projects?
Why can't I see all the projects that i have in JSM when going to Basic or advanc search - Projects? I am trying to create filter in order to find al the tickets related to a specific assignee, but ...
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I have an integration with Whatsup Gold. The alert has preconfigured text that it sends. If I am using a free Opsgenie account, will there be any limitations with the text it is allowed to send...
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We have our own monitoring software at our company. I need it to send sms messages for critical alerts, but sending to <phone number>@vtext.com isn't reliable. It's never been relia...
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Would be needing all the help and suggestions here A Customer has an incident management process that is run through ServiceNow. When a P1 incident occurs they send notifications to unlicensed user...
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We are new to JSM. We occasionally get an auditor requesting manager approval verification. Is there a way to go into an existing, closed request, and share only that request with the auditor?
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If you click on a my name in the list of tasks to view a list of tasks that I've worked on recently, it only shows me today (Fri) and yesterday ( I worked on 26 tasks in that time). If I click ...
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Hi everyone, I’m using JSM Cloud for external technical support and have some questions regarding the clients’ experience when they ‘cc each other. In the following scenario: Customer #1 as...
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I've been tasked to set up automation to prompt for customer comment after certain intervals. For example, after a ticket has been in a status of "Waiting for customer" for 3 days without comment fro...
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Hello experts, I want to know if there is the functionality to inherit the email of a website where I published the native Jira widget so that the user of that web portal does not have to digitalize ...
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I have an automatization configured exactly like https://confluence.atlassian.com/jirakb/automatically-share-a-ticket-with-all-reporters-organizations-1167719942.html, the call to the API retur...
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Hi team, 👋🏻 I hope you are well I am asking for your support with a problem I am having.😰 How can I extract the date and time that a ticket moved to a status and save that information i...
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We've change the name of our service desk, but I cannot figure out how to change it along with the into text on the portal. Please see screenshot below for reference. Thank you in advance.
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Hi Community, I have one question and would be grateful to have your answers. Is there any way to track a specific group from the portal if it is reachable or not? Thank you :) BR, Mohammed
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I have an automation to post a Slack message in a channel when a field is changed on a ticket. The Slack webhook was generated through the Slack Apps API This is the Slack Message action: The prio...
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Hi Team, I have created few Organizations which i was not supposed to do it. Now i am trying to delete the organization from Jira [Customers]. I could see the list of newly added organizations but ...
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I need my customers to be able to view the SLAs from the customer portal. Is there any option or alternative? Thank you very much.
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Hi I have one JSM project for our customer. The service delivery involves contribution from two different product groups. So customer can post a ticket for both products in JSM. We would like to ...
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We need to write huge number records into the custom table. For this we are using active object create method and by this we can write only one record at once. But it is consuming quite a lot time an...
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Hi, I have an automation rule which is running correctly in terms of copy existing comments from parent issue to subtask. Now my requirement is, I want to copy all the comments from parent to sub...
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I have created automation to save the data in the asset object when ever form is submitted. Am having requirement like to add multiple forms to the same issue. so when ever am submitting the form I ...
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