Community resources
Community resources
Jira Service Management
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Hello Everybody, I have a screenmask called workflowscreen which is shown, when manually the status is changed. In the workflowscreen is a comment field to set a comment for customer or intern. Bu...
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Hello, We have migrated 2 days ago to Cloud instance (previously we were running a server instance). After this migration, we have noticed that from time to time, Jira cloud is creating new tickets...
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In the Service portal for customer role, Affected services and Request raised on behalf of fields are not visible. Can anyone please help me out how to make it visible
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Hi, What is the duration of session timeout for Jira Service management Portal in Cloud Premium? Thanks.
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We are in the process of building a bot that needs to read and update JSM tickets (Jira tickets) and currently it is being done thru web automation, but depending on traffic sometimes faults due to s...
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Hi all. I work in a Help Desk and I'd like to retrieve the serial number of a user's laptop whenever they raise a ticket. I have a 'Serial Number' attribute stored in an 'ASSET' object schem...
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How do I display the date in time on the board so that it is displayed? It needs to be displayed like this:
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I have 3 users trying Service Management, but when I added a Jira Work Management user, somehow the user added to Service Management, which exceed the max. user for free plan. How I deleted the user ...
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Is it possible to add some images on Jira Request form? It should be available for only one Request Type. There are around 10 Request types available on our Customer Portal space. When I tried ser...
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Like the assignee field I would like to create a user field to select a team rather than a single person. Is this possible?
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Hi there, I have an assets custom field that is linked to a 'Manager' field. Works fine in the fact that on a screen only managers can be selected and added to an issue. Problem is due to the...
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A customer is unable to see attachments that our Support Desk has added to the ticket, via the portal. File type: .zip Size: Under the allowed limit Create Attachment security option inclu...
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We have date/time and are looking to get timezone included too for our support submissions - is there a template for this with a pre-defined set of tz options?
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Is it possible to add the default satisfaction report to an existing dashboard? Also is it possible to download and/or email a satisfaction report? Thank you, jlynch@connect2amc.com
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We signed up for the Atlassian Intelligence trial and so are supposed to still have access to the AI features. We do not have access to the Issue summarization (the main thing we were excited a...
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Hi friends! My team and I are trying to track our SLAs, which includes communication with this business. I imagine this must be a common problem for anyone dealing in customer service - how frequentl...
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Hello there! I am looking for an add-on that can automatically assign issues in Jira, but based on a button that the agent can mark as available or unavailable, and not based on shifts. The idea is ...
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hi, im trying default settings so every time we create a ticket, reporter is set to our IT manager opposed to whoever creates the ticket. I've been playing around in configuration but dont see...
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...ave on your team during the trial period. Is this true? We are not on a free or trial plan - we have a premium license. What actions can we take to solve this? Thank you,
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Hello, I have been trying to integrate Jira with logicmonitor so that it can create and update the tickets whenever an alert is generated in Logicmonitor. I have followed the below links fo...
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Under reporting, when i click on SLA success rate and show by 'Past quarter by week' it's showing me Jan 1 - Jan 8 as part of Q4. It should be part of Q1. Am i just mis reading this, or is there a wa...
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Hi Team, We're moving a load of issues from Trello to JSM. In Trello, we use Labels all of the time for the size of the bug, and if it is backend, front end or Full stack etc. We have them col...
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Hello, we have claimed a list of users to use MFA OKTA in jira service management, what will happen for new created accounts? will they be claimed automatically or we must claim the new extracted use...
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We're on an initial set up. I need to create an email address that will notify our team oncall schedule. This was set up in a previous account, so I know it can be done - if I am explaini...
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We have a couple of customers in Groups: Organization A Organization A - Employee 1 Organization A - Employee 2 Organization B Organization B - Employee 1 Organization C Organization C - ...
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