Community resources
Community resources
Community resources
Jira Service Management
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https://support.atlassian.com/opsgenie/docs/incident-visibility-and-action-permissions-for-responders/ We are a cloud platform team and we have recently given the developer teams the ability to cr...
- Question
- opsgenie
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Hi! Thanks in advance for noodling this with me. I'm doing a basic JSM -> Software Project automation, where tickets come in via the JSM and get handed off to my software project. I have two type...
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I have a S/W project with a Kanban board with 3 columns (Not Yet Started, Epic In Progress, Done). The only Issue type here is Epic. An Epic will be created on this board, each time a new issue...
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With the recent implementation of Teams Field in Jira... A couple Things.. How/Where do we control the notifications for when the team is called in the field? Teams Field or Teams Group doesn't se...
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I am working on project automation and trying to run an inline scriptrunner script but I cannot seem to pull in the issue key from the issue that triggered the automation. How can i get this done? &...
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Problem I'm looking to solve: Technicians working primarily/exclusively out of Slack are not adding comments about how an issue was resolved before closing the ticket Is there a way to preve...
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Webhook URL has already been entered in the "Jira Misc Workflow Extensions Logs" section. But notifications didn't receive even if the errors encountered. And, there is no option to include pa...
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Tengo mi aplicación web conectada a la mesa de ayuda, sin embargo, al enviar reportes a través de su API devuelve un error 403 Forbidden, me pasa con 3 de mis 4 aplicaciones, desconozco el motivo por...
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Buen día la pregunta que deseo realizar es que necesito automatizar ciertas respuestas de mi formulario en JSM Al momento que el usuario responsa "mal estado", "regular" y/o "...
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Something like: issuetype = "ISSUETYPE A" AND linked "ISSUETYPE B" *I know there is no "linked" option... :) I need to get only itens with "ISSUETYPE A" linked with itens with "ISS...
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Hi, I want to send emails to people when a comment is added to an issue using Jira automation. I'm using the following smart value and the code below in the email body, but the emails don't lo...
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instead of using normal notifications we commonly use legacy automation for notifications as we have some restriction when it comes to creating groups and it allows us to send notifications with a bi...
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Hey Atlassian Community! Hope you're all doing well. I'm reaching out because I'm working on a case that's been a bit of a head-scratcher for me, and I could really use some guidance from the expert...
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Hi, I have a "part selection" form where the user can select a part in their inventory using a custom asset fields, that all works fine - But now am setting up automation so that when the form is sub...
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We use Jira Service Management Cloud. We have an issue with signed Mails from our customers. Signed Mails are filtered via SD-Filter and classified as "Auto -Reply Answer". Anyone else facing that i...
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Hello, I need to write an AQL that would do something like so, "Groups".size > 1, but I haven't found a way to do it, does anyone know how this can be achieved? Note: The Groups attribute is a mu...
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I am very, very new to JSM. We have 15 different support teams and a very long list of environments / products that our customers can submit a ticket for help. Most of the teams would have the...
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Good afternoon How to make automation so that when a client creates a request, they immediately go to a specific organization
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Hello, I wanted to pose a unique request to the Atlassian Community to discover if anyone else has run into this sort of request. My team would like to user and empower unlicensed Jira ...
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One of our customers that communicates with us via email has signature that in comments shows as extremely long string that is truncated after exceeding character limit. "Hide email signature" funct...
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I actually try to integrate Opsgenie with Jira and have some problems and I can´t find any solution. I want to get a Notification on my Phone, when I get a Ticket in Jira with Priority 1 (Highest), ...
- Question
- opsgenie
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Hello Team, We would like to create an automation to auto reply to multiple users on issue when it is created by a someone. Ex. abc@xyz.com send an email it creates an issue in JIRA. once ticket is...
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hi Community, I have a question; I'm having a project at a company and I'm creating a ticketing system so that Jira Service Management customer can give a feedback about a "Ticket/User-story" t...
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Hello, I'm struggling with something very stupid that I do not understand. I have a custom field (select list single choice) that I need to manipulate with smart values in Automation for Jira. I'm ...
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We have a portal where we do some testing, there is one problem that i can't find a solution for. Is there any setting to change that Customers can only see themselfs in the list when making a...
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