Community resources
Community resources
Community resources
Jira Service Management
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Hi there, I have an automation that extracts users in Assets who has a contract end date within 7 days. I want to send an email to each persons manager to say they are due to end. So if I have 5 p...
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I am starting to build a POC for the assets discovery tool to upload directly to the cloud (mix of agent and agentless) There are whitepapers out there that guide. Does anyone kno...
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I have a personal task board that I use to help me prioritize my tasks and I'm attempting to setup an automation that will clone my tickets from another project that meet certain criteria. My query w...
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We've acquired a small company and would to add their cloud based JIRA projects/tickets to our cloud based instance. I've look through the Atlassian community and I see that there appear to marketpl...
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Hi, there is a problem with search on servicedesk portal, help me please. i open my requests tab and i want to find task by content from description field but search doesn't work, search for requests...
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How do i merge same issue to view as one ticket ,
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Hello, My team uses the original estimate and remaining estimate fields but when we export in .csv and save to .xls it converts the minutes, hours, days and weeks into seconds. How can we conf...
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Hello, Our organization is looking to integrate Comm100 chat bot to our Jira Service Management (Data Center) instance. This will be a one way incoming connection since we only ...
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Hello all I am trying to write a condition in WF. This is an insight field and I want to write a compare or lookup condition which looks if a certain option is selected.
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Hi Guys, So I need a little help about a jira automation that sends e-mail. Basically I try to create a table in a e-mail. Which I already got as the following code: <table> <tbody> ...
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Hi all! How can I create automation specifically when the priority of an issue is increased (not just changed)? I'm familiar with how to build project automation that notifies when a value in a spe...
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- jira-service-desk
- jira-software-server
- server
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I enter some comments in the ticket and select to Respond to customer. The notification sent to the customer does not contain the comments entered. Message indicates (Comment Preview is ...
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Hi, We use the Splunk Jira Integration to create issues in our JSM from Splunk. We have noticed that these are now failing where trying to set Assets field in the JSON for custom field setting. The...
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Integration steps for Jira software (Cloud) and Jira service management (Cloud) Please share the steps for JIRA integration. Thanks Swopna
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how to make jira board customized board visible to all users
200 views 1 0 Deleted user December 19, 2023 -
We have recently configured SSO for JSM customer portal following the link below: Configure SAML single sign-on for portal-only customers | Atlassian Support This is working but eve...
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You can share a case with an external contact where 2 or more external 'contacts' wish to monitor the case progress. However, is it possible for an Agent to see who has been invited to share case ...
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Bonjour, Plusieurs personnes ont créé des filtres dans l'instance et aujourd'hui les filtres ne sont plus d'actualité (et les personnes sont parties). Je suis admin et je voudrais supprimer le...
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I'm managing assets and try to create new structure and data. I did an export from my ObjectType to get the template to allow me to import other items. On configuration Import section I have ...
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We have the following requirement: import CRM objects into Microsoft Dynamic in Assets. It's possible to do it? suggestion on how to proceed? What are the necessary steps?
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Why user can't Request via portal form ? Error follow tis pic : This is currently setting : This log that i found how can i fix this issue
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It seems most automation rules from a project are not running anymore since Friday 15 December 2023 (after 2:30pm CET). Any other users experiencing the same issue? Any suggestions to get them runni...
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I have set the Jira support portal to send an automatic response email upon receipt of tickets via email, is there a way to prevent a specific address that writes to that email from receiving notifi...
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If we will go for JIRA Standard plan for JIRA Service Management, Can we add only Asset & Configuration Management Module in JIRA standard Plan? Can we add configure item in change management, ...
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