Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'll ask even if I think I know the answer. Is it possible to activate viewer filters in a Dashboard? (so that the viewer could filter for assignee, reporter, and created date while viewing a d...
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Hi, We were configuring an identity provider through Azure AD, with 200 users synced through the primary identity provider ADFS on the same domain. The second identity provider was configure...
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We would like to auto close "Associated alert" created by Opsgenie's Incident rule, we have setup close alert policy and it doesn't seem to work, anyone know what could be done to achieve this? ...
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Hi, I've integrated Opsgenie, Slack, and Jira software with alert source tools (New Relic, Grafana, and AWS) in order to set up incident life cycle against P1 alarms. Now that the dev team members a...
- Question
- opsgenie
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Hi Team, account reactivation request. Case ID:- CA-2877983 Rehards Arulraj S
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Whenever a user creates or updates a Jira issue, notifications/emails are not being sent to the user
Whenever a user creates or updates a Jira issue, notifications/emails are not sent to the user. I tried sending a test mail to myself using the outgoing mail, but I received an error saying "Authent...
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Hi Team, I want to send a "Reply to Customer" message by sending the ticket number. I am using {{issue.key}} smart value of this use case, but this is sending a link to the customer which t...
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Is there a way to change Issue Type using an automation? The idea is to change to an issue type that has a different workflow.
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Hi Team, We have a problem in doing approvals and skipping it. Story: We prepared a JSM project with workflow below. First two are approvals (Waiting for DG approval --> Waiting for HM app...
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Hi all, we're using the approvals field so that users can add approvers to the ticket and then push it through an approval flow. When you move into the approval status we have a screen that allows ...
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Hi, I'm trying to get notified or trigger an automation when a portal user is created for a certain domain. Is it something anyone already looked at? Thanks Fanny
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We're excited to announce the release of a new feature to easily insert a list of Jira issues directly into descriptions and comments, allowing for seamless cross-referencing within your pro...
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On Jira, I want company employees to fill out a form that I have organized and open a request to my project, but these employees should be able to access this request opening area without having a Ji...
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I've set up an automation in my Jira project to execute an AWS SSM automation document whenever a condition has been met. Everything is working smoothly, but I'd like to get the output value from th...
- Question
- automation
- cloud
- jira-service-management-cloud
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Hello there, Is there anyway to change the default priority of unknown values from P3??
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now i have JSM in version 4.13.0 and OS version oracle linux 7.9 and database mysql 5.7 and i need to upgrade JSM to 5.14 and patching the rest of the whole component OS and Database. i need your re...
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Hi all, I've been asked to look at opsgenie now, and see if I can work out a way to create a parity of opsgenie and JSM but I seem to be having a bit of trouble understanding the integration. I d...
- Question
- jira-service-management
- opsgenie
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Hi all, could you help me in discover why my issue id jump from ABC-40 to ABC-42 ? The sequential orders skips a number. Does adding automation affect the sequential number? It happens...
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I created two business projects by importing a CSV of all issues. On the first one I ended up with the list view as per below, where all tasks are collapsed under the EPICs and no TASKs under them ...
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we are looking to migrate from in-home service management tool into jira service manager. Please assist
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I need to create a query in an automation to find the first ticket of the day or to create an automatic ticket daily at a specific time. I already have several ideas but I need to use a query that w...
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I have added a couple of custom asset object fields to my issues. One of them links to our People assets and the other is linked with IT assets such as hardware and software. However, I am facing an...
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We have a JSM Portal that allows email requests to come in from some Power Automate forms that we have living on another platform. The user fills out the Power Automate form on the other site, it rou...
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When configuring the Jira Svc Management Customer Portal, there are some areas I would like to hide or remove altogether. 1) In the Service requests dropdown where you can view your created or...
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Trying to find documentation on the Requests search feature on Customer Portal. It seems as the though the text search box only looks in Summary. Is there a way to search custom fields, s...
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