Community resources
Community resources
Jira Service Management
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G'Day Fellow Atlassians I am experiencing an issue with a project that has been live for over a year but just started. I have two forms that are linked to this project; each form is at...
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Hi team, I have created an integration from SumoLogic to OpsGenie wherein when a monitors is triggered in SumoLogic a corresponding alert is being triggered in OpsGenie. However, when an alert ...
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Hi, I created automation for Jira Service Management and Jira Software, but I have one problem. This means that when a development team comments on an issue with the word "Do Klienta" in Jira Softwar...
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Hi guys, could you help me please? I have a project in Jira Service Management that has 5 employees and I want to create a report where I can see the number of tickets per employee, so I can see the...
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Hello All, Tomorrow I have a 1hr technical interview for a great company. I'm very nervous to say the least. My skill with Jira is more tactical that anything else. Let me see it and i can do it typ...
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We are trying to upgrade from Jira core version 9.4.14 to Jira core 9.12.0 on a Linux based operating system but it fails and Jira will not load after we try. Is this jump up to 9.12.0 a to big a st...
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I'm combining two filters using the Project = XXX and filter = yyyy Or filter = ZZZZ. The first filter does not have a date constraint, but the second filter has a date constraint where it's only loo...
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We have a JSM project in which we have configured our mailbox to jira, whenever we receive an email, a ticket gets created in the portal but the problem is we are not able to identify whether the ema...
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Hi Is it possible to change the URL for our assets to be appended with the asset name rather than the Object iD, i need it done this way so my Hardware vendor can print a device label with a Q...
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Hi Community! We think about using Jira Service Management not only for HelpDesk but also for Project Management. Usually for that I'd use Jira Work Management or Jira Software. But from a licenses...
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Hello, Could the portal interface look be customized by example through the use of CSS? Thank you,
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Hello everyone. I hope you are doing well today. I have an issue, I am trying to block any user from moving a ticket from Resolved to Closed, I tried to find something like transition prope...
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Hi, Even though a DEV team member has the role Service Desk Team, I cannot assign him to an escalation (message: 'User xxx cannot be assigned issues'). However, I can assign the escalation to myself...
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Hello, Is it possible to submit requests without loging in or creating accounts on jira service management portal forms and how?. Thank you.
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We want your kind assistance to have the bidrectional integration working properly from JSM ↔︎ OG so an update in Priority, Summary, Description fields etc. should sync the other tool with same chang...
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using the ,, Raise the request on behalf of'' feature as described below Raise a request on behalf of a customer | Jira Service Management Cloud | Atlassian Support doesn't give away who was the ac...
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Hello, We have a Service Desk for external clients and would like to create an internal SD visible only for our colleagues, not clients. Currently, all users can see both the internal support ...
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if i create a ticket like incident/problem/change with asset object selected, then i go to Asset->object and find all related tickets (filter by Unresolved) on the form, see attached. But, ...
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Hi all, Navigating to Project > Project settings > Forms, I copied a form to another project. But in that project, I wanted to rename the form and assign it to a request type. How do I rename...
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is there a way to connect Virtual Agents to MS teams instead of Slack?
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How can we implement jira in customer support?
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Hi! One of our partners needs a portal to be built in Spanish only. Our Jira Site with different portals is in English, all the portals should stay in English and only one new portal should be in Sp...
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Hi! One of our partners needs a portal to be built in Spanish only. Our Jira Site with different portals is in English, all the portals should stay in English and only one new portal should be in Sp...
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...enerated in the specified template. If you wish to share the proposal with your customer as a link, you can use the public link feature. This allows you to share the proposal with anyone w...
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I'm using the product discovery template in order to gather ideas and team feedback from the list that I've gathered. What would be the best template to do such ?
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