Community resources
Community resources
Community resources
Jira Service Management
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Hello, I've created a new portal form for users to complete. Once complaint we have had is the date time field, is when setting the time it shows the AM and PM options not the 24 hour t...
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Testing JIRA service management with Zabbix . Followed the steps as per the Integrate with Zabbix | Jira Service Management Cloud | Atlassian Support. I'm getting alerts created automatically, h...
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Hello team, I want to analyze the answers of a particular JSM form question in PowerBI. To do so, I have created a custom field in my project and linked the form field to it. Next I used Power...
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Hi Need to create JSM workflow with tickets, URL for customers and service agents to resolve tickets. Also, it will have couple of stages, where in every stage different team will work on pr...
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Dear community, We need an approval stage for incoming tickets within the company. I know about the approval option via Workflow. However, what I need is to ensure that the person's manager approve...
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Subject: Issue with Customer Service Management Email Reply-to Address Dear Support Team, I am experiencing an issue with the Customer Service Management customer experience email feature. I add...
- Question
- cloud
- csm
- customer
- customer-portal
- +3 more tags...
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I am trying to set up an automation rule to calculate Priority based on Impact and Urgency value. The user can enter values for Impact and Urgency on the help desk screen and the agents should also b...
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Starting recently, we are seeing multiple "Failure" in the Connectivity log... Examples: - com.microsoft.graph.core.ClientException: Error during http request - Retrying in 640 minutes - Email pul...
- Question
- cloud
- email-channel
- exchange
- graph
- +2 more tags...
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For adding a watcher using Shared With option, I am unable to add one particular user to the watchlist. I am getting error " We couldn't submit your request. Refresh the page and try again". This is ...
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Currently our business has a first line support department that handles tickets from direct customers within Hubspot. Our second line is a bit more complex since they have a different set of direct c...
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I cannot log into Jira Service Management or other pages. I do not receive any verification code either to my email or Authenticator. In the past I received code both to my email and Authenticator. S...
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when I see default permission schemes, I see that Service Space Customer - Portal Access, which is a security type and not a project role, have the Assign issue permission. when we add the assi...
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I use gadgets 'Time in status" on my jira dashboard, and I want to mark some tasks like in the Outlook, without going into the task
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We are in Jira Cloud, Jira Service Management, project is Team Managed. I am trying to get all information regarding the user from user name. I need account id, email address etc. I receive...
- Question
- action
- api
- cloud
- get
- jira-automation
- +4 more tags...
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Hi team, Hope you all are doing good. I would like to understand if, when we subscribe to an addon in the Jira Marketplace, the question 'Number of users in your Atlassian app instance' ref...
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I have a list of about 200 cameras that i wish to import on my components. i wish to know how i can make that in mass
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It appears that JIRA has officially rebranded "Projects" as "Spaces" and I noticed this change in JSM, but when I look for how to create things such as portals in the Atlassian support page the new t...
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Hi, I am trying to configure SLA in JSM. The SLA is created but I am unable to view it at workitem screen. I tried to add the SLA field in the Work Item Layout, but it...
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Hello, I'm working via following two links of resp. QPS and Norbit https://qpssoftware.atlassian.net/ https://jira.norbit.com Since 19/09/25, there is however somehow an verification code r...
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We have a user who can't access the site, he got a permissions alert, although he has the relevant permissions as a user. We tried to recreate the user, and then he became 'suspended'. We trie...
- Question
- cloud
- loom
- opsgenie
- opsgenie-cloud
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I want to create an automation in Jira. When a support work item is created via support email, I want to clone the same work item in the corresponding customer's space. Is this automation possible? C...
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Hi Team, We're using JSM and have integrated MS email account for creation of service request/tickets as and when emails are received on this account. Now, we're moving towards implementing...
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In Jira, the user has two accounts under the same email address — one it shows private email and the other with email address. Although the user already has Guest access to Confluence, they still can...
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It seems the last 7 days are shown by default in a report. I don't see an option to change the date range. I want a report for the past month. The problem in the community is that everyone only prov...
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What Confluence features are available when using it as a knowledge base in Jira Service Management,
Title: What Confluence features are available when using it as a knowledge base in Jira Service Management, and which features are not? Body: Hi Community, I’m currently using Jira Service Manage...
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| Subject | Author | Posted |
|---|---|---|
| 9 hours ago | ||
| 11 hours ago | ||
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST |