Community resources
Community resources
Community resources
Jira Service Management
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Hello Team, I'm encountering an issue in Syncs with the rules for creating and processing alerts. I'm using a custom field to represent Requestor Priority in our incidents. Despite adding the alert ...
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Can Jira Service Management be integrated with IWMS/CAFM systems (Integrated Workplace Management System - repository for floor plans) like Archibus, FM: Systems, Tango Analytics, Sierra View, e...
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Hi Community, I'm trying to add Stakeholders (client relationship managers) to the Affected Services in Jira Service Management. However, this only seems to allow me to add users who have a JSM lic...
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Hi, Not sure if this will come off as confusing, but I created an automation that upon ticket creation 6 sub-tasks will be created, the requester requires that the 5 sub-tasks will not be able...
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I'm fairly new to JSM and Atlassian as a whole and have taken over as administrator at my company in the past 6 months. I was having a hard time with trying to get this automation to work but w...
- Question
- jira-automation
- jira-service-desk
- jsm
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Good dayThrough a request, we were able to identify that from the client's portal, every time we make a transition or a movement according to how the flow was conditioned, this change is shown and is...
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In Opsgenie, opsgenie_integration_action we were having this feature, which we were using to create our integration actions. In JSM, for email_integration I can not see any simila...
- Question
- cloud
- jira-service-desk
- opsgenie
- opsgenie-cloud
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Hi guys, Got a weird issue. Automation that'll change the state of an issue. However it says: The destination status could not be resolved or has no valid transition rule (with current sta...
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Remove a customer from an organization | Jira Service Management Cloud | Atlassian Support I want to remove a Customer from an organization. But we can't find the option, we can't follow the instru...
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I do have a JSM team managed project and made an automation so that when a work item is created and it equals a specific request type, it should be assigned to a specifc user. But it stays unassigne...
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I'm a JSM admin for a project. I've set up a help center where customers can create IT support tickets. The problem is whenever the ticket is picked up and updated, the customers are not updated. I'v...
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Hi Team, I have a question regarding the database table where SLA values are stored. Based on available information, SLA data appears to be stored in the table AO_54307E_SLAAUDITLOG . Would it be ...
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I have discovered the following box at our service desk and we don't know where it comes from, can it be switched off? What does it actually do? When I say “Share with nobody” or “Share with organiz...
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I am missing two pages in this view and I don't know where they are hiding. Where could you look them up?
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We have several documents and each document refers to several assets. It would not be a good idea to upload each document as an attachment to the assets, that would be quite tedious. So do you have ...
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Hello, I've just spent the best part of 3 hours, chasing my tail, so I thought I'd be vunerable so that others save time. My emails for Approvals, where not being sent, even though on the ticket,...
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I need help with Jira settings and configuration so that Tripleten.teams.com can have access to projects I'm working on.
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Hello Community! 👋 We’re thrilled to announce the next evolution of our Okta integration: two powerful new automation actions – Add user to a group and Suspend user are now available in ...
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Hi All, I have an API request to api.atlassian.com/jsm/assets/workspace/....... /v1/objectid/.... I'm trying to pull the "Created" JSON variable, I guess similar to details here: https://de...
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Issue ID for Atlassian use: 71f32b8034a64979a9c48ba2ca548c4c
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I'm working with Jira Data Center 9.12.x. I have created Asset objects. I have added an Asset Custom Field to my issue with the field configured to allow selection of only one object from the list....
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I would like to grant permissions to a project admin to manage the Request Types available in a specific project.
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Queues are an awesome tool in JSM projects and now they are buried and awkward to find In the old UI, when you were in your JSM project, queues were handy and quick on the left nav at the top. Now, ...
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Hola buenas tardes necesito traducir un campo personalizado pero no solo el nombre y la descripción también las opciones del mismo campo ejemplo: Tengo una lista desplegable y necesito que esté cómo ...
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I'm trying to add new users to Projects but I dont have Project settings area. How do I get this
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