Multiple levels of structure for articles in my public knowledge base portal

[Robbie]

I have a public knowledge base portal that I'm maintaining through the use of article categories. These categories only give me one level of structure, whilst I would love to structure it using directories and subdirectories. How can I achieve this?

[Arkadiusz Wroblewski]

Hello @Robbie 

from my Experience, the public JSM knowledge base is quite limited here.

You can group articles into categories, but I would not expect a true multi-level category structure there, like category → subcategory → sub-subcategory, at least not natively.

So if your goal is to build a deeper structure for users, the usual workaround is more on the Confluence side, for example:

• using the page tree / parent-child pages
• keeping the top-level KB categories broader
• using labels or clearer article grouping

You can organize the content better in Confluence, but the public JSM KB view itself is still fairly flat.

If you need a more advanced public-facing navigation structure, that is usually where you should start looking at apps or a different content design approach.