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Avoid comment popup when status is changed in portal

Avoid comment popup when status is changed in portal

I have requests on the portal from which the customer can change the status.

This action imply a comment pop up. Is there a way to avoid this?

For example, here, clicking on "In lavorazione" transition, I get the following pop up:

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Not possible sadly!

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Check your workflow for that transition. You have a screen associated to it.

Do you need this pop-up to be disabled for customer and agent?

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Sorry, it can be disable only for Agents.

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Avoid comment popup when status is changed in portal

2 answers

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