Atlassian assist rovo credits usage
Hi Atlassian Community,
I am currently reviewing Rovo credit usage in Atlassian Administration → Insights → Platform usage → Rovo credits.
I noticed that a user named Atlassian Assist (halp.com@connect.atlassian.com) consumed 100 Rovo credits.
What I would like to understand is which Atlassian Assist activity is responsible for consuming these credits.
In our environment, Atlassian Assist is being used together with Jira Service Management / Virtual Service Agent features. I expected Virtual Service Agent usage to be counted separately as assisted conversations rather than Rovo credits.
However, the usage report shows:
Atlassian Assist
Rovo credits consumed: 100 credits
It appears to have been consumed in a single usage event
Could someone clarify:
Which features or actions performed by Atlassian Assist consume Rovo credits?
Why would a single Atlassian Assist operation consume exactly 100 credits?
Could this be related to Virtual Service Agent, AI Answers, intent processing, ticket creation, or another AI-powered action?
Is there a way for an organization admin to view the detailed usage event and identify exactly which action caused these 100 credits to be consumed?
Is Atlassian Assist treated as a system/service account when Rovo credit usage is recorded?
I would especially like to confirm whether this 100-credit usage is expected behavior or whether it indicates that another Rovo capability was triggered indirectly.
