Community resources
Community resources
Community resources
Jira Service Management
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I have two projects (Project A and B) that are both JSM. Project A used for HelpDesk and Project B used for Enterprise Apps. I created an Issue Type of Onboarding / Off-boarding that is associated to...
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I am currently working on integrating our Vitally and Jira platforms. To do so I would want to use the individual external IDs from Vitally for each of our clients (about 30) that we service to assoc...
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Hello, We are currently demoing JSM as an incident management tool for our NOC. The NOC will focus on monitoring Networking Equipment (Routers/Switches/Voice/Wireless etc). One topic that has been b...
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Hello community, When I'm trying to access my portal I received an error 403, but I'm administrator.
https://<mycompany>.atlassian.net/servicedesk/customer/portal/4
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Hi everyone, I am wondering what the meaning of the "Support group" entry is in Jira Assets. A brief textual definition followed by a couple examples would be greatly appreciated. I am fam...
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Hi everyone, Could anyone clarify the meaning of "Ownership group" and "Ownership type" in Jira Assets? A brief textual definition followed by a couple examples for clarification woul...
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Hi everyone, I would like to understand the exact meaning of the "Created" data entry in Jira Service. Is it a metadata on the creation of the Asset object or is it data on the asset itself,...
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Hello, tried to figure our this thing by myself but it's becoming more and more confusing. In my organization there is a Jira Help Desk portal where all our customer can open tickets. To organize wo...
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Hey Is it possible to configure Jira Service Management to allow opening tickets only through the customer portal? And how to allow the customer to register through the portal? And where can I expo...
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Hello! I have the same problem written in this question with my account. https://community.atlassian.com/t5/Jira-Service-Management/Not-Recieving-Verification-Emails/qaq-p/2635780 My account was di...
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Hello, Using the following option: I've found customers can add other non-customers to their issues and therefore invite these non-customers to our environment, making them customer...
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Es de suma importancia ver información de diferentes campos dentro de la ficha de una Organización y poder filtrar, Ccomo podría hacer esto? Ejemplo: Dentro de la Organización tengo un campo que se...
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Hello, I'm trying to configure Slack integration to send Kubernetes alerts to different Slack channels based on different set of tags. I would like to implement something like: IF ...
- Question
- alert
- cloud
- filter
- integration
- opsgenie
- +2 more tags...
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Hello Team, I want to update Organization and Customer Details or custom fields using Jira ServiceDesk API. Does anybody have any Idea about this please reply with your thoughts on this chat...
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Me and some of our customers are experiencing an issue with Service desk portal. I also have it with the tickets I reported to other company. Both are on Jira Cloud. Steps to reproduce: open a tic...
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I am setting up a datadog workflow to create opsgenie incidents and I am using the Create Incident action. It fails with a 403 error but still actually creates the incident with all the correct infor...
- Question
- opsgenie
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I would like to recive an email when someone use my @ in some project.
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Hello Team, I am planning to implement Jira for our HR recruitment team. Currently, we are following a manual process, and I need to get approval from management to use Jira. To achieve this...
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Hi! I have a similar problem like this one. But the described actions did not help me solve it. My moves: 1. The user has been added to the project's access scheme. He has the following r...
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After providing customer access to user . i was unable to add existing customer in organization
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Hi! We're a small company, 15 employees, 6 of whom are software developers. We have multiple projects running simultaneously, many of which are technically done but still need maintenance since we ...
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hi, i used an automation to read {{issue.properties.service-request-feedback-comment.comment}} and copy the comment into a custom field. Since March 2024 it stopped working. Going back to sear...
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Dear Sir/Madam May I know how can I create a new parent issue type on top of "Epic"? We are using team-managed project, below is the expected result that I hope to achieve: New Issue Type (want to ...
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Before the update to Jira 9.12.7, i had that the description was prefilled in one Request Type with a Script Runner Behaviour and it worked until the last update to Jira Data Center 9.12.7 and Jira S...
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Im really struggling to understand how to do this so hopefully someone can help. Im trying to build a JSM customer service desk where a customer can email a request (or use the portal) and t...
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