Community resources
Community resources
Community resources
Jira Service Management
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When i log on to Jira i would like to see all my main priority on one page
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Hi We have so many request types that need approval, that the default template, appears, to be of no good. There is not enough information for an approver to be able approve or reject. Is there any...
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Hi! I tried to connect to MySQL DB from groovy script in Assets Automation and I always get the error GroovyInsightException: com.mysql.cj.jdbc.Driver not found by com.riadalabs.jira.plugins.insigh...
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Hello :) , How to share a ticket automatically, a ticket created by email, to several organizations? For example, Mr. Toto was part of the "test1" organization, by creating a ticket by e...
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Hello, I just want to make sure, i have set a ticketing portal and i want to know if it possible in the "Free Jira plan" for aonymous users to access knowledge base information without logging in? ...
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Hello, during the transition 2nd → 3rd level, the agent selects the 3rd level team which is usually a Vendor and for monitoring purposes precisely because the Assigned Team was left empty and we cou...
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I have tweeted the field layout for each of my request types and everything is working as expected when a ticket is created via the portal. However, after I change the ticket type as an agent,...
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Hello, I don't receive the Jira notification via email, also if all the notification are active in the dedicated area of Jira. (The spam space of my email is empty) How can I do? &nb...
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Hello, we're in a situation where we think one of our customers is creating automated requests to our the customer portal. Is there any way we can prevent this or at least understand from some audi...
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Hi, I have downloaded the new version of the discovery tool (version 7), which includes two folders: one for the discovery tool and another for the discovery agent. I’ve set up the discover...
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why the IntelliSense on request type doesn't show? is there other way to the Request Type on condition? I need to use it for the report
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Hello Community! We want to manage Desktops with their accessories called Keyboard, Monitor, Mouse, so wanted to know the best practices to implement in Jira asset management. We were going to...
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I am trying to create a ticket in Jira via Boomi Integration .I used Jira connector and Url : "http://jira.atlassian.com" But it shows as The test run for Jira connector...
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Hi everyone, I have an inquiry about the request type and issue type When customer submit a ticket via Jira customer portal, it will link with a request type. In case, customer wants to ask about i...
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I have found that if my workflow for a support incident assigns a ticket to a reporter (i.e. someone who ONLY has portal access, and does not have a Jira license), then customer notifications stop wo...
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I need to know what is the maximum number of requests per user in the standard plan in Jira Cloud per minute
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We would like to make our web application to directly create a Service request or report an issue to Jira Service Management. Is there a way to do this?
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Hi, Community! I am looking for a solution on how to create a duplication of tickets per site ( customer name - there is a custom field for it) when I need such duplication to happen at specific sta...
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Mi duda es saber si es posible cambiar el campo prioridad de una incidencia de manera dinámica en base al impacto y a la urgencia. en mi espacio de trabajo tengo 5 prioridades 1 de ellas est...
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Going through the menus: Projects / [Project Name] / Project settings / Summary Within the Summary page, the Priorities are listed as follows: Priorities Priorities are ...
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Basically I want to extend upon this: https://community.atlassian.com/t5/Jira-Service-Management/Automation-Rule-transition-waiting-for-support-to-waiting-for/qaq-p/2072503 However.. I only wan...
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Hi, I have created a custom field that is shared between different projects and screens and has different context values. This means that the Reporting Type field has different values in other pro...
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Hi Team, We have noticed that in the JSM tickets only the reporter of the ticket is getting updates posted by our team working on the ticket. Situation: Sometimes after shift handovers on c...
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I would like to create a calculated custom field resulting of the next operation. timespent (obtained from the worklog) * cost per minute (this is always the same = calculated custom field Th...
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Hi Team, We have noticed that adding new customers to an existing project is a functionality which is not limited to just admins and it is causing some misinformation in projects where just a user i...
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Atlassian Community Events
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| 14 | |
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| Subject | Author | Posted |
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| 6 hours ago | ||
| January 24, 2025 4:31 AM PST | ||
| January 24, 2025 1:44 AM PST | ||
| January 22, 2025 12:24 PM PST | ||
| January 17, 2025 6:37 AM PST |