Community resources
Community resources
Community resources
Jira Service Management
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Hello, I'm having issues with configuring a 'create a new bug' ticket. The way we work is we have a TS (technical support) ticket in the TS project, which then will create a SD (Software Developmen...
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...escription": "JIRA Project", "editable": true, "system": false, "sortable": true, "summable": false, "indexed": true, "minimumCardinality": 0, "maximumCardinality": 1, "removable": true, "hidden": f...
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Hey Team, Just trying to wrap my head around the use of Organisations and how we can best utilise these. Wondering if anyone can help with the following scenario; We have a team of managers/quality...
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When I Export into Word from the Jira Service Management issue, it generates the Word file and inputs all the information from the form. However, the Request Participants is always blank despite havi...
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Hello Supporter We have a question. We already add RD1 in 人員 as below figure but RD1 sometimes cannot get mail when new event happen (customer new ticket request or new customer feedbac...
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Hi, I am unable to get email notifications for my project to work.
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Hi, Where can I find global permissions in JSM? I got an email from Atlassian as I'm an Org Admin. It says JSM users who may or may not have a license can view and potentially create and edit conten...
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Hello - I'm new to JSM and am in the issues view. I assigned a label to the issue in the More Fields section and it shows up in the queue; however, when I go back into the issue, the field is g...
150 views 1 0 Deleted user May 21, 2024 -
Hi all, Is there a way to avoid double clicking for a portal group where only one request type is assigned? i.e. "I need help - raise an incident" portal group has one req type with one req form an...
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I am trying to connect a custom email to our JSM portal, and after signing in with the service account I had created for this, It always ends up signing in directly to my personal work email. ...
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Hi i work a lot on timelines and have over 200 users in one project. I like working this way because it keeps team members very much in the time perspective. Unfortunately, currently the peo...
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Hello We have our helpdesk from Halp along with all of our tickets migrated to JSM. Once the tickets were migrated, all of our internal customers mentioned in existing tickets had accounts created. ...
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Hello everyone, I hope everyone is happily debugging/coding. Just as the title states, I am having an issue where my Jira automation that has a Then: Send web request will randomly gra...
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...omething really happened and should be investigated quickly. My wish would be to have the option to mark any acked alerts as being either a false or true positive with a kind of drop down field. T...
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- opsgenie
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I'm trying to create an automation that will populate a custom user field with the user who last updated the ticket. This seems like it should be possible, but the field isn't being populated despite...
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Hello comunity! First of all, thank you for you effort to help JIRA newbies like myself. Trully appreciate that. Context: I am heading towards to use JIRA queue as timeline while solving an issue,...
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- new-to-jira
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Is Jira Service Management not free anymore for 3 users?
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With Opsgenie getting integrated into JSM for the integrated packages, we were told that we would have access to JIRA's vast Automations system. Will we be allowed to set up any automations ...
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I currently have request that uses a workflow that requires approval. Our customers create request through our portal, we don't use the email channel to create requests. I would like to add some cus...
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What level of Permission I should have in JIRA in order to remove and suspend access of user in JIRA
Hi All, I am an IT Admin responsible for managing JIRA and Confluence access for users in our organization. However, due to recent updates in JIRA, I am currently unable to remove or suspend...
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Within our setup we have a JSM portal site and allow existing portal users to add additional followers to track any ongoing ticket. When this is actioned it creates a new portal-user account, which ...
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Hello, I created an automation in which when there is a change in an issue (Field Released? = Yes) then we will go to issues "is validated by" and we will clone all existing ones, both those of the ...
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We have a date customfield for "Desired delivery date". Our standard delivery time is 5 business days which is communicated lots of time but despite that they usually choose a date earlier than 5 day...
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Hello community, We are developing a plugin for JSM Data Center, and in the final stage, we are trying to run the App Performance Toolkit in a local development environment. I have a cluster of 2 D...
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我的所有工作區域中協作者，沒有超過10人，卻無法使用，請協助解決此問題。
- Question
- halp
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