Anonymous access to knowledge base from jira service portal

[Osama Al-Areky]

Hello,

I just want to make sure, i have set a ticketing portal and i want to know if it possible in the "Free Jira plan" for aonymous users to access knowledge base information without logging in?

Thank you

[Nikola Perisic]

Hi @Osama Al-Areky 

Yes, you can do this by going to Products > Jira Service Management > Knowledge base permissions and toggling for Anyone on

[Osama Al-Areky]

Hello i forgot but my question is it possible with the free jira plan?

[Nikola Perisic]

It is free if you have 3 agents in your organisation. If you have more than 3, you would need to go to Standard plan.

[Osama Al-Areky]

Thank you. But it doesn't allow me although i am the organization admin.

[Nikola Perisic]

When you hover over these toggles, does it say anything? Like the reason you cannot do it?

[Osama Al-Areky]

[Nikola Perisic]

This does make sense, it is doable, but I wouldn't recommend this, since the anonymous access will enable anyone on the internet to see all of your pages. If you, however do agree with this, you would need to Global permissions in Confluence and allow anonymous access.

If you are not a Confluence administrator, ask your colleague to do this for you.

[Osama Al-Areky]

[Nikola Perisic]

As suspected, you need to upgrade your plan. You can use the free trial and cancel anytime.