why the IntelliSense on request type doesn't show? is there other way to the Request Type on condition? I need to use it for the report
You can directly use JQL queries with the custom field for request type, for example:
"Request Type" = "Service Request"
Alternatively, you can go to the Basic Search in Jira, and search by Request Type from the dropdown by selecting:
"Request Type" = "Service Request"
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