Community resources
Community resources
Community resources
Jira Service Management
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Hi, We are trying to use the smart value: {{lookupObjects.(reference name).(attribute name)}} The lookup object returning is correct, printing in the table but no luck on getting the InR n...
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Hello there! The time has come to shut down our cloud Service Management & Confluence. The goal for which they were created has been achieved. Could anybody please let me know if there is a c...
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Dears, I want to allow some users to see and transit certain request type with certain criteria for example I want to allow them to see incidents that is opened for certain impacted system&nbs...
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Anyone help me on how I get this field to toggle on by default?
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Hi Everyone, I just created a form and trying to add a OR condition to show the field. Here is the example- If Request type = Test OR Employee Request = Mailbox Then Ac...
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Hi all, Our business just recently signed off to use JIRA and I am supposed to build my project page for IT Support. I am trying to customise the request types that the customers will be able...
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Hi All, Please clarify , when i check monthly pricing on the jira Apps, a payment per user means that it will be payment per each internal user of JSM no matter which role he is in, or...
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Is there a guide or other resource to explain how to achieve that without compromising security? (Avoiding frame-jacking, click-jacking etc.)
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Hello, I was wondering how to remove a user from being a customer from a specific project. The user is not added to a customer organization within the project so there is no obvious option to remove...
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I want to edit custom fields values in my project. I am "project lead" and IT says I should be able to edit, but I'm still not able to edit custom field values (trying to follow this tutorial). &nbs...
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Hello, I'm very interested in https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/chat?tab=chat#overview BUT Quote: Atlassian Assist is Jira Service Manag...
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Is there a way to track down who deleted components from a project?
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Hi guys, Help please with some pointers on how to get an automation to not run more than once per ticket? Our particular case: when, from the Service Desk ticket we create the very first Jira...
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hi, we are planning to use JSM so staff can raise requests to access various IT systems. however, we are wondering if possible to see all systems that an employee requested and was granted access t...
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How to create Level 1 and Level 2 support queues with automatic escalation in Jira Service Managemen
I want to create Level 1 and Level 2 queues in Jira Service Management. Whenever a request related to L1 support comes in, it should be displayed in the Level 1 queue. If the issue is not resolved by...
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Hi, we have an issue about the Customer Help Center (or Request View): the customer can see the different status of all projects (not only the from the project in which he is involved). This could b...
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We have our JSM set up to not accept cases/emails from users it doesn't know. This means we get the details and messages in the email logs as expected Sorry, self-signup is disabled for this help...
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So the problem is the following: Our main customer (A) has different services and sometimes they raise a ticket at the wrong company (B). B than want to sent us a ticket on behalf of the original re...
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The user is unable to reply to customer in JSM even after having all the accesses and permissions. He only can able to add internal note in comment section.
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Hello, is that possible to merge 2 tasks from 2 different projets with the same naming so that once on is update it replicates the information on the other project. My issue is that the projects are...
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Hi Team, I have checked the REST API documentation for creating a service desk ticket in JIRA? https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedesk...
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As shown in above imag. I'm using epics to track my timeline view. Each epic has a sub-issue type - (Risk, Gap). Most of epics are getting this drop arrow beside them but few of them are showing this...
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I apologize in advance as I believe I'm just missing something obvious. We're building a New Hire Form. Once parent ticket is approved, on Transition via Post Function... using JMWE "Create / C...
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team-managed project, free tier.
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I want Microsoft Defender alerts such as vulnerabilities be automatically raised on JIRA Service Management to handle SLAs
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