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How to share automaticaly a issue create by mail to a organization ?

MyCloud Admin September 16, 2024

Hello :) , 

 How to share a ticket automatically, a ticket created by email, to several organizations? For example, Mr. Toto was part of the "test1" organization, by creating a ticket by email, his ticket must be visible to everyone in his organization but also the test2 organization? 

1 answer

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Manon Soubies-Camy
Community Champion
September 16, 2024

Hi @MyCloud Admin,

You can update organizations through automation rules:

automation-org.png

Is this what you want to achieve, or did you have something else in mind, based on email domains for example?

Hope this helps!

- Manon

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