While closing a Service request in portal level need to make comment field mandatory.

[naveen kumar]

Hi Team,

While closing a Service request in portal level need to make comment field mandatory. But its showing optional in portal view.
I have tried to achieve this through script also but it worked on Ticket level not on portal level. 
Also added a validator but it works only in ticket level only.


Transition: From IN progress to Resolved statues we have a request Closure transition In which we have screen in that we have to add a comment so that the field which needs to be mandatory in portal level but it shows as optional.

Any suggestions will be help full.

Thank you,
Naveen


  

[Marc - Devoteam]

Hi @naveen kumar 

This is currently not an option.

On the portal side required fields on transitions are not honoured.

See, JSDCLOUD-4922