Community resources
Community resources
Community resources
Jira Service Management
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I currently have all of my Confluence (Data Center) knowledge base organized into spaces by topic and I'm trying to link each space to my Jira Service Management Data Center project. However I'm runn...
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Currently, when a ticket is created with an organization added, all customers receive an email saying "this ticket is shared with your organization". However, only if they go to the ticket and opt-i...
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I'm currently on a JIRA Data center. We have a specific process in which we follow a rigid Step-after-step tickets (created by automation) I need to extend this that after the last ...
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I'm currently on a JIRA Data center. We have a specific process in which we follow a rigid Step-after-step ticket (created by automation) I need to extend this that after the last t...
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Happy Friday! Referring to this new feature: Whenever a ticket status is changed, Agents are now getting a small popup notifying them of the change: is there a way to control th...
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Hello, I have the following use case, trying to find the best solution for implementation: I have a process with an approval, but based on the request criticity, approving the request should send...
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We currently have numerous projects on our Jira Service Management platform, and each time we resolve an issue, we need to manually transfer it to the relevant project. This manual process is time-co...
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Hi Team, We have customers who would creating in ticket JSM however I want to create a respective Epic in my JIRA software project. I have a different team who will work on Jira tickets so JSM users...
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Hello, We offer IT services to various customers in our region and would like to provide them with a portal using Jira to submit requests and view their documentation. I have 2 questions about this....
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Hello Atlassian Community, I am looking for guidance on creating a dashboard in Atlassian that can help us effectively monitor and managed undisclosed tickets. Our goal is to categorise tickets base...
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Hello team, can any one help me this process. We have a requirement for an approval step whenever an approval is declined in the CAD Design status. Furthermore, we need to implement...
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Hi Team, Query - To create a custom field where i can calculate the age of the Service Request eg if a SR is created in on 20th July2024 and if i m looking the dashboard toda...
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How to append the field that user filled up in the form in front the ticket summary after user raise and submit the ticket? I cant find the smart value key in the form.
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#1003
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Hello, I’m Rachel, a Product Manager working on Jira Service Management. I want to share some changes coming to your site in the next few months. Since July of 2022, we’ve been changing how parent/...
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I mapped 3 statuses to my Kanban backlog in a company-managed project, but only 1 of the statuses actually shows up in the backlog ("Backlog" status). The other two ("Ready for Development" and "In S...
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I am using Jira Business Management (Team managed project) to handle some of my onboarding process needs. In those issues, I have added a custom field for the "Hiring Manager" using the "people picke...
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We're trying to use the `/jsmops create incident` command in Slack to create tickets in our Service Management board. What we like about it is: It creates a form in slack to fill out quick field re...
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I have hundreds of filters dedicated to individual dashboard widgets across our JSM site. I have just been adding "(Dashboard Name)" at the end of each filter to specify what it belongs to, but I can...
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Es posible integrar Solman con Opsgenie atravez de la api en la version gratuita? no encuentro mucha documentacion al respecto. Is it possible to integrate Solman with Opsgenie through the A...
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- cloud
- opsgenie
- opsgenie-cloud
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In Current JIRA environment we do have an option to create a Problem ticket directly from a resolved P1/P2/P3 incident. Whereas when I am trying to do the same in JIRA Service Management Sandbo...
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Oi pessoal, alguém conhece uma ferramenta com agente para controlar os ativos e acessórios de uma empresa? Atualmente utilizo o OCS Inventory, é um programa que após instalado nos computadores da em...
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Has anyone discovered a way to manage agent's permissions to create intents and flows for the virtual agent, without giving them a project admin role that allows them to update other features...
455 views 2 0 Deleted user July 25, 2024 -
Hi. I am the admin for our organization, but the option to uninstall an Office365 integration is greyed out. Anybody encounter this and able to assist? Thanks!
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Hi, Is it possible via Automation or some way in Data Center 8.20 to send an email via automation when the ticket is in a specific status , the email needs to be sent to a specific Email DL. Regard...
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