Community resources
Community resources
Community resources
Jira Service Management
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I'm using abc.com.au as an example to share details about what I'm trying to do. Hi there, We have a client (abc.com.au) who has several employees who raise issues in our Jira Portal. We're trying ...
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Hi everyone, We're facing an issue with creating tickets between two Jira instances. We're using a custom email for this process in both projects. However, when we add a comment to any of the create...
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The Atlassian Cloud subscription of one instance is dued, same with licenses of Jira Service Management, a client need to reactivate the site and the licenses but we cannot find the path to do it. A...
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...ith creating a query that will return all attributes for that role where the value is TRUE. Let me know your thoughts or any questions you may have. Thank you!
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Hello Jira wizards, gurus, and everything in between! I'm trying to set up an automation rule on a random chance (1:10) event that looks something like this: When Issue transitions in workflow ...
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We are running TFS4JIRA to sync between JIRA and Microsoft DevOps. I see quite a bit when someone in DevOps saves a file/screen grab, we receive an forbidden attachment error. This happens for ...
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Hello Support, Est-ce que Opsgenie et payant si oui quel est le prix
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I want to obtain a print of the issues and each of their fields before this ticket is deleted. It happens that there are users who delete a ticket and for obvious reasons we cannot la...
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We have never used Opsgenie but wanted to explore it for Incident Management. However we discovered it is being end of lifed in Spring 2025. There are plenty of docs for customers that want to m...
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I've checked online where i can change the view customers have when they look for tickets but so far i havent figured out how to change it these are the current options to filter, i want to ad...
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So my team has had an issue where all e-mail notifications are coming from one Technician even though they have nothing to do with the ticket. How would I go about changing this? It reads that the te...
- Question
- cloud
- confluence
- confluence-cloud
- jira-service-desk
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Hi, How can I put a field to attach files in the Item view, today this option does not appear for analysts?
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In practice, many people mistook 12:30 AM as 12:30 PM. We’re more familiar with 00:30 and 12:30, 18:30
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Hi all! I’m Makarand, Product Manager on the Jira Service Management Automation team, and I’m excited to share a look at some new automation features rolling out to your teams starting today. We’re...
- Article
- alert
- ansible
- automation
- aws
- azure
- +16 more tags...
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Hi, I am trying to connect opsgenie oncall teams to Jira teams.. and following instruction i should go in Jira > Team > Operations to set this up. My problem is i dont have oper...
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We were informed by a customer that iso seeing the organisations they are part of they see 'Requests' and 'Approvals'. Is that a new feature and can this setting be set back? Thank you for advising.&...
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Good day! I added an organization. I selected that organization in a request (which was created by me). After that, I opened the organization details and I am not seeing that request. I see that t...
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Hi team I encountered a problem when Im trying to create a Gadget of Two Dimensional Filter Statistics. There is a custom filed named "Root cause". I confirm that the field is the associated scree...
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Hi, I am creating an issue panel and i need to make a call to an external mongodb endpoint. I have configured a function in the following way async function sendDataToDB() { const response =...
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Hi all, We want to use the option to email stakeholders from an Incident. The sending part works fine but the layout looks very strange Does anyone knows where to change the setup of this mail?
949 views 3 3 Deleted user July 5, 2024 -
Is it possible to customize the Dev escalation view? I can't seem to add or filter on status which seems it should've been a common requirement?
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I have just created Jira company managed project (scrum project). I have Site Admin permission which my manager gave me who has Org Admin rights. When I go to Project settings and select People, I...
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Hello, we have the knowledge space linked to the JSM project, therefore when someone raises a request, he/she is prompted with the article suggestions based on labels. I noticed that there is a maxim...
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I believe we can use Jira's task management capabilities by creating subtasks without having to link Jira issues to Jira Service Management. When should I link assignments?
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Hi All, we have a requirement for approval steps. 1.we have custom filed name is :Risk and values are 1.Low ,2 Medium, 3.High 2.Another custom field is change Type ...
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