Community resources
Community resources
Community resources
Jira Service Management
-
We got an email from our website, not through the Jira client portal. I want to be able to reply with our jira helpdesk email as the From (not my work email). Is this possible?
-
Hello all, I would like to remove some tags from alerts through OpsGenie Mobile App (it is feasible through the web interface). From what I see I can add tags but I can't remove it. Is there any wa...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
Hello Everyone, how are you? I need to do the Download Number of Alerts Detailed, but until last week the message column appeared in file .csv. This week for my surprise this column no appear more. ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
I have granted another user admin privileges on our ITSM board and she is unable to view anything other than settings. I have made sure she has the same group permissions (she is probably over permis...
-
So I can successfully transition an issue in the service desk, to resolved via the API. I cannot however add a closing comment. Going by the example here: api-group-issues/#api-rest-api-3-issu...
-
Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above. An error occurred while generatin...
-
Dear Community, I have been trying to simply add a custom field to one type of issue. The field is called "Office Location", it's a select list (single choice) and should only be visible in the typ...
-
How do I setup the virtual agent to create a request if no intent found? Currently I am being prompted as a user to raise the request after posting a message which is an added step that we don't want...
-
Hello Community, How can i simply transfer the data of a "Date Picker" field to a "Date Time Picker"
.
-
Hi there, I'm very new to using Service Management, having already used Jira software for my own work. Previously I'd be managing requests and creating issues to work on them myself, but now that r...
-
Can we add Character limit and Disclaimer to the text field while creating a ticket through agent vi
Can we add Character limit and Disclaimer to the text field while creating a ticket through agent view?? Kindly help with steps if possible.
-
Hi, I want to change the UI of Jira service management screen Is it possible to customize the default form field UI?
-
Hi team, We have been trying implement SLAs at team managed project and our team works across many timezones. Is there a possiblity to trigger SLA for eg: 24 hr based on Assignee's timezone ...
-
We use "accounts" in Jira to distinguish between Run - Grow - Transform projects. Some of the projects have been incorrectly classified as Run when they should have been Grow. I´ve change...
-
Hello, Anyone to help me, I need cron expression for Monday to Friday - 9am to 6pm (HKT) for my automation follow up to customer: Not sure if this is right - 0 9-18 * * 1-5
-
I've been trying to create an Automation that creates subtasks for a specific Process in our company. But whenever I run it I get this error code which translates to ,,The parent process does not bel...
-
...etFieldByName("Organization") def desc = getFieldById("summary") childField2.setHidden(true) childField3.setHidden(true) childField4.setHidden(true) childField5.setHidden(true) def parentField = g...
-
Hello! An error occurs when creating a request - It's impossible to create a problem right now. this may be because requirements have been introduced in one or more areas that are not mandatory...
-
Hi, I am brand new to JSM and need help. Based on my experience with Jira Software, I have created a project where I have the ability to add internal comments and customer comments. However,...
-
Hello! I need to share the content of tickets with the costumers of my organisation, but i don't want to put it as request participants of the ticket. It's possible in another way? ...
-
Hi, my team's 'open' status has been removed from our jira board. Can you please cadvise how we can get the data back as there are tasks that were created that are now missing. Thanks
-
What organization does the request get added to? What is the logic? Is the the domain? or depends if the email requestor has been added to the organization as a customer?
-
I found documentation that describes how to automate Jira Assets imports and, while it works, it's just re-uploading the same file over and over again. Manually replacing/updating the file imported ...
-
Hi Everyone, I'm trying to send email with Lookupissue function in jira automation. Lookupissue JQL is able to find the tickets when i hit validate query. However when i configure the body of the ...
-
Hey wonderful people, I need your advice on uploading different attachments to multiple issue using a csv file. Do we have a provision to use a python code? A detailed suggestion would be really h...
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 9 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 10 hours ago | ||
| 15 hours ago | ||
| yesterday | ||
| yesterday | ||
| yesterday |