Community resources
Community resources
Community resources
Jira Service Management
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We are facing a problem when exporting data from Jira Cloud to Excel with a numeric customfield, where when exporting the values come in scientific format, when editing in Excel the values ...
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Look into Jira reporting and have not found a way to do this yet. Let's says I have Object X and it has am attribute that is another Object Y. Object Y has an attribute attribute Z....
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Hi, We use a separate platform on top of Jira to respond to our customers but have noticed that this particular SLA condition is only satisfied when the ticket's reporter responds - this is ...
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My team has been randomly experiencing "There was a problem accessing this content" errors (attached below) after signing into JSM, despite having an active VPN connection through GlobalProtect and b...
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I have the Microsoft Entra ID asset integration installed and connected, but when I hit Import Data I get an error saying "The import of Microsoft Entra ID has failed to start". Any suggestions/ideas...
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I want to be able to create different teams within Jira Service Management using the "Team" custom field such that when a customer raises a ticket, the customer can choose which either of Team A or B...
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Buena tarde, tengo un usuario en estado "desactivado" en la seccion de "cuentas gestionadas" el cual se requiere reactivar ya se valido que en Azure este activo el usuario pero en Jira no...
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Are we able to change the names of the work categories in Jira Service management or are we only able to use service, incidents, problems, change, etc. Can we either rename these or make new ones?
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I accidentally set up Organization or Slack group A, and I am not able to add it to B now. There is no way to undo, and reset it.
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Hi everyone, im Santi and i have a question about our process of ingestion of client's request. Our process is the follow: some clients make a request or "create a issue" via email of the SOC. With t...
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Is there a way to limit the available Customer Request Types as part of a behaviour? Trying to to get this working at a basic hardcoded level first LinkedHashMap optionMap = [:] optionMap.p...
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Bom dia, tudo bem? Quero criar uma integração com o zendesk, a interface dessa integração será semelhante a do portal de abrir chamados do jira, um problema que estou enfrentando e com os ca...
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Hi All, I would like to provide customers access to a dashboard. I do have 2 projects setup: 1. Open to all where the dashboard should be restricted data only to the organization is assigned ...
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We have JSM Premium and will be migrating OpsGenie in sometime in the next few weeks (as we are supposed to be shifted by the end of this month). Currently in OpsGenie, I can at least manually look a...
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We use it.servicedesk@company.ngo as email address to send requests to Jira. I have made an alias test.servicedesk@company.ngo. The alias is not added as a request participants. Do I forgot something...
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Hello, We currently have an email address set up which receives emails for our team and for any verified users in our JSM project a ticket is automatically raised. I want to capture in the fo...
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We recently enabled the Developer Escalation feature. I have questions regarding this. When you create a developer escalation from JSM and you picked another project as the ticket dest...
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...ried JQL too and that fails for some reason ive been using the following which appears to not work even though the conditions are true Status = "Open" AND Last update <=-15
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I have an issue with a request participant. When I query the issue via REST API, I get an empty list back. I have documented the whole thing with screenshots. How is this possible? It's also good to ...
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Buenos días, ¿Alguien podría ayudarme? Necesito hacer que un campo sea obligatorio dentro de la vista de la incidencia y no sé cómo hacerlo. ¡Gracias de antemano!
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I want an excel report to see for how many days tickets were in same coulmn such as in QA or In Progress etc.
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Hello, I need to create an AQL that will filter all objects with inbound references where the user is part of the group selected in the group attribute which I called "Test Group" for now. ...
- Question
- aql
- assets
- cloud
- cmdb
- jira-service-management
- +2 more tags...
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Hi Community, Welcome to the second Product Spotlight for JSM June where we’ll be focusing on all things AI! We have a few of our Atlassian product experts sharing their top tips and tricks for opt...
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How to copy workflows from one instance to another? I want to copy workflows from sandbox to production instance. what are the steps to do that?
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Hi, We've got the following automation rule which clones issue to another project if it is certain request type: Unfortunately, when someone comments or update linked issue, origi...
Atlassian Community Events
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| July 7, 2025 4:56 AM PDT |