Community resources
Community resources
Community resources
Jira Service Management
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🚨 Calling All Incident Management Experts! 🚨 Are you deeply involved in your organization's Incident Management process, whether as a hands-on responder or a key stakeholder? Your unique insights ...
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Missing Attachment field in Jira Service Management! Can anyone tell me why I am missing the Attachment field in my JSM project? The fields are assigned to both the Edit and View Screen and enable...
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I've started using Jira work management to handle my projects. To have a better overview what needs to be done on a specific day, I like to use the calendar view. However, I can only view the whole m...
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I could see that you added the possibility of adding fields on organizations (organizationDetail) how can we export this information ?
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I sent a reply to a customer on a JSM support ticket and they never received the replay. I want to check if the email was sent and if the issue was with JSM or the email on the client side. The repl...
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As per organization process, those who do not access their accounts more than specific days are automatically disabled in Active Directory. Then, these people make a call to our local service desk an...
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Hello reader, Is it possible to list up hardware for sale In Jira Service Management? Like a webshop. For example, our employees can request a new laptop on which a manager has to approve the reque...
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I have an issue type "Create user account", which has to be approved. In the same way, I have an issue type "Order hardware". In both cases, the approval works flawlessly. Now, I have another issue ...
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Hello! we just came into an issue with a customer. He reported that he got a new device and when he tried to log in to the portal he was not asked for his password as in the past (i dont know if t...
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Hello Community, I am struggling to find information about how does email replies to Jira Service Management requests behave after a key change? This is also something which is tricky to test on TE...
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Hello Jira Community Is it possible to mark the selected fields as mandatory fields in the “Resolve Issue Screen”? If so, how? I look forward to your feedback. Kind regards CRB, Daniel Pfeffer
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"How can I migrate configurations and workflows from one Jira Service Management account to another?
Hi Community, I have a support process and a workflow set up in my Jira Service Management account, but I need to migrate all the configurations and setup to a different accoun...
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Hello, I have an asset type field called "Service" with the following configuration: I was wondering if it is possible to modify the configuration to allow a specific user to se...
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The customer (Cloud) would like the have their own colors for the comments for the following cases: Customer Feedback Internal Feedback System messages Is it possible for inst...
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Hello, is there any good way on how to handle a mail loop between our Jira Service Management and a customer service desk application? It seems like we respond with an automated "issue cr...
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I have integrated jira cloud to Slack. I am creating issue from slack and want to upload a file while creating issue. but I am not getting any such option. Please update how we can do this?
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I want to send attachments between Jira Opsgeine and Servicenow incidents. Is it possible? Thanks
- Question
- cloud
- jira-service-desk
- opsgenie
- opsgenie-cloud
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Hi Community! I'm looking for (probably) app which helps me to create report like below: Priority No. of created incidents No. of resolved incidents No. of issues with ...
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Hello, I have a well articulated comment with a very good description of the solution, with that I want to generate right away a confluence page in the knowledge database.. How can I do this "smoot...
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Is there a way that the attachment file of ticket can attach/add to email for approval? so the approver can view the file thru email.
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i want to create automation based on the answered on the form. example location ? - option 1 - option 2 i want to create automation which auto assign the resolver group , i...
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We created a portal in service management for tracking employee leave where they enter in their, name, start/end dates and a drop down menu for the name of their manager. I tried to build an au...
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Hello, use case : i need to send the binary/base64 data of the attachment to a external system. I have the file name and I need a way to extract binary/base64 file data using the file name. is ...
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Hi, I have an asset custom field named "Reporter's Assets" that is visible on issue view and return the objects correctly. The filter scope of the "Report's Assets: Owner.User...
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My team is migrating from a stand-along Opsgenie instance to the Opsgenie solution offered within JSM. Prior to moving we used terraform to define our integrations, on-call rotations, escalation poli...
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