Automating Actions Based on Alerts Triggered in Jira Alert Manager

[Gokhan Celik]

I would like to automate actions when an alert is triggered on Jira Alert Manager. Specifically, I want to automatically create an incident from an alert received through our internal Prometheus integration.

I see that it's possible to automate actions based on issue changes, but I would like to know how to set the trigger condition based on the creation of an alert rather than just issue updates.

How can I use alert creation as a source condition for automation rules?

[Marc - Devoteam]

Hi @Gokhan Celik 

Welcome.

There is no Jira Alert Manager in ootb Jira Service Management.

Are you referring to this: https://github.com/prometheus-community/jiralert 

If you are this is custom integration, contact the creators and see what is possible.

Or do I mis the point, if so provide screenshots and config information.

[Gokhan Celik]

[Gokhan Celik]

https://confluence.atlassian.com/jirakb/automatically-create-incidents-from-alerts-in-jira-service-management-for-a-specific-team-1456342857.html


I'm talking about this feature. is this valid or ?

[Marc - Devoteam]

Hi @Gokhan Celik 

In the link you provided, you can create alert and use automation based on alerts.

But only via the operations action based on a team.

In the default automation you can't use an alert as a trigger.