I am trying to create tickets received to my admin email address , its not working

[Nalin Manchanayaka]

I am trying to add 

admin@neuralconnexion.com to create tickets from this email but its giving error 

Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Read timed out"

can any one help , telnet it working fine 

[Manoj Gangwar]

Hi @Nalin Manchanayaka Welcome to the community!

It sounds like you're experiencing a timeout issue with your JIRA email configuration. Here are some steps you can take to troubleshoot

1. **Check Email Server Configuration**: Ensure that your mail server settings in JIRA (like SMTP server, port, and authentication) are correctly configured.

2. **Firewall and Network Settings**: Verify that there are no firewall rules or network configurations blocking JIRA from connecting to the mail server.

3. **Timeout Settings**: Increase the timeout settings for your email server in JIRA's configuration to see if that resolves the issue.

4. **Logs**: Check JIRA's logs for any additional error messages that might give more insight into the problem.

5. **Test with Other Accounts**: Try adding a different email address to see if the problem is specific to `admin@neuralconnexion.com`.

6. **Email Server Load**: Ensure the email server isn't under heavy load or experiencing issues.

If these steps don't resolve the issue, consider reaching out to your email server admin or JIRA support for further assistance.