Community resources
Community resources
Community resources
Jira Service Management
-
I want to send out a summary email each week, containing the open tickets per user. I've got the automation rule set up, and it works, however I get an email per ticket, so for every open tick...
-
Hello everyone. I am visualising all the EPICs present in my software project in JIRA in a list view (Menu > List). This view is very cool because it allows me to see all the EPICs in my project. ...
-
Hello, we have created a customer in a service project from the API to test it, with an test gmail email, but we can't remove it. It appears in the list of customers inside the project but not in the...
-
I want to have a Calendar or Timeline view that would show me potential Resource Allocation overlap, for example, a developer working on two sprints at the same time? Each "Resource" in this case wou...
-
It's in Issue view but it not shows on Search Bar for Request form. Is there a reason for this? Maybe I need to change some configuration on field configuration to be able to search.
-
As of June 2024, I understand that custom domains for Jira and Confluence are in EAP. Our organization wants to use a custom domain for our paid JSM instance, which can be requested. The ...
-
Hello, I have a special form for an issue in Jira Service Management in which I add a field "due date". I want this date should greater than today + 5 days. Is it possible ? Thanks
-
Our team has 5 users (3 Administrators and 2 Service Desk Team roles) and we have troubles updating statuses and priorities of the tickets. Currently, people can update only the tickets created by th...
-
We do have a single list having numeric dropdown values and every agent who is working closed/resolved ticket each month. Let say if an agent is resolving 10 tickets each month and in each ticket ag...
-
Morning, I have tried to access the Automation screen in my Service Project this morning to amend a rule, but only the legacy option is available. The only why I can see rules is to go to the G...
-
I have set up an automation rule for setting 'Security Level' but its failing in spite of adding the field in the issue type screen. The security icon is appearing on the issue, however the de...
-
Problem: in my organization we have thousands of customers. Customers often submit forms instead of just saving them, than they ask to the agent "please reopen it". This will cause a lot of effort wa...
-
Dear community, i want some fields in one product and others fields different fields in other products, is this possible? by the way if I show entitlement ON issue, is it by design, ...
-
I am not able to pull 3 months of data that is march April and May month reports for ITSD Project that is jira service management project, through JQL or by manual, in JQL though I give resol...
-
Hi, Noticed a few weeks back that that services schema in our sandbox has been updated to include a better layout and object types. We're not seeing this in prod though and I can't see reference to...
-
Can we restrict visibilty of tickets for agents on a project to see only the tickets created by them
Can we restrict visibility of tickets for agents on a project to see only the tickets created by them. Its only for one of the agent in a project who is external and do not wish to show a...
-
Hi, I added the swimlane "Canceled" to our board/workflow but when finishing sprint all Canceled-tickets will be moved to the next sprint as they are "open issues" not "completed issues". &nb...
-
Are there any time constraints on creating backups? Also, how many days after a backup is created is the previous backup information retained before a new backup is created?
-
I am unable to access Jira accounts, and all users are facing this issue. Could you please update me on why we are experiencing this problem
-
I cannot add this global confluence permission on my Free plan in one of my Organization according to this documentation: https://support.atlassian.com/confluence-cloud/docs/give-access-to-unlicense...
-
We are using Atlassian Assist to integrate our JSM with Slack. We note we can put in some fields that will show when users raise requests in Slack. But the "Affected Services" doesn't ...
-
Hi Atlassian Community, Apologies I'm still somewhat a beginner on the automation side of things for Jira! I'm looking to add an automation rule to our Jira Service Desk in order for it to ...
-
Hello We are using two JSM projects. One project is Support Channel. and another project is received a pledge for a project. We are trying to scriptrunner create a custom picker that retrieves all...
-
Hello JSM experts, As a project admin, I am attempting to create new components for my project. However, when I enter a name (any name, including my own) in the component lead field, no search resul...
-
Hello Everyone, We are currently working to role out JSM, but something that has come up are multiple IT staff wanting admin level permissions to help manage "things". I have come to the conclusion ...
Atlassian Community Events
| User | Count |
|---|---|
| 32 | |
| 17 | |
| 8 | |
| 7 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| Friday | ||
| Friday | ||
| Friday | ||
| Friday | ||
| Friday |