Community resources
Community resources
Community resources
Jira Service Management
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We are on Jira Data Center and we are looking to copy a text field to an Asset field. We do have ScriptRunner if we need to utilize that. I tried using ScriptRunner's Copy Field Value and ...
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When a user tries to create an incident and have missed a required field on the form but hit the 'Create' button it just spins. It wants the user to fix the required field, but the 'Create' button is...
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Hello, I have two projects, but only one should be visible on portal. I made in my settings one project as hidden, but i still can see the statuses and on project i can see it is visible. How can i ...
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Hello Atlassian community! I need to track exact date and time of breached SLA and number of tickets with breached SLAs. I would like to create a monthly report based on these. I know that basic b...
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Hello Atlassian community. We have a few SLA configured for different statuses. I would like to show currently counted SLA in a queue. I know that I can't add dynamic field for a queue. Is it possi...
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Hi there, We are using Atlassian Assist, mainly for the AI searches in our Confluence spaces. The users in Slack can create a private channel without any issues, they can also do /add ...
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Name::Davis C Wall Zip code : 31126 Los Angeles California 90018 USA
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When wanting to perform validations on issue, but requiring different scenarios based on the request type we needed to get the determine the request type of the new issue and perform the necessary ch...
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I am looking to find this: In an automation - I have looked at smart values https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html and the output of ...
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Hello Atlassian Community, After 30th of September 2024 we will be introducing new limits regarding URL, Email and Select attributes. The limits are: A maximum cardinality of 50 for attribute...
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Hello Atlassian Community, We have an important update to share regarding limits in Assets for Jira Service Management cloud. At present an object type in Assets for Jira Service Management can ...
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i use jira service management product How to reference the TOKEN pointer returned by the previous WEB request in the next WEB request？
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Hello! We're trying to rescue a faulty server with an old but necessary Jira DC instance. I managed to re-create the whole server, however,I am missing the DB for Jira. Where can I find it?
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The number of active users has been reduced to less than 10, and the only action button is Reactivate.
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I want to provide JSM portal access to specific domain users (e.g. abc.com) and these users should not be given JIRA login / user access purchase. I tried the following: 1. Set up Open project 2. ...
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I understand that email notifications for HIPAA compliant Jira Cloud instances contain much less information, however we have noticed that issues created pre-migration still contain all of the update...
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Noticed the Help centre has changed and for some its showing the Approvals? How do we go about hiding those?
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We recently went live on JSM. One item that is a struggle for our Change Requests is that the users have to fill out the Risk Questionnaire form on every Standard Change. Can I auto populate the for...
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Hi community! I created a custom Jira field > short text (plain text only) called L2S Request Type. I created a Form containing a Support Request Type field. User selects Support Request Type ...
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Our Change request types do not need an SLA attached to them so I want to remove it from the agent screen but I can't find a way to do it. Is it possible?
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Hey Everyone, I was looking around my instance and noticed that only one of my requests have the "ms Teams Channel" field. I was pretty certain this was only available in incidents, but it is ...
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Last week, user story, bug and task ticket types started to get unassigned when the ticket was changed to a specific state. The un-assignment only happens on 2 specific state changes. I checked the w...
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Hi ! Is it possible to hide some fields so the approvers don't see them when they approve or reject the request ? Thanks
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In Jira Software you can flag an issue and highlight it yellow. How do you do that in Jira Service Management?
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We’re excited to share that we recently released AI customer sentiment analysis in beta for Jira Service Management! Using the power of Atlassian Intelligence, this feature is designed to improve the...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 14 | |
| 11 | |
| 7 | |
| 7 | |
| 6 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 40m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |