Community resources
Community resources
Community resources
Jira Service Management
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How to copy workflows from one instance to another? I want to copy workflows from sandbox to production instance. what are the steps to do that?
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Hi, We've got the following automation rule which clones issue to another project if it is certain request type: Unfortunately, when someone comments or update linked issue, origi...
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Hello, I have integration with PagerDuty. When Request arises from the portal, I use to add incident in PagerDuty manually from the PagerDuty sidebar. Now I want to automate this process. I created...
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We need below function (comala workflow function): 1. Create one document automatically by template; 2. Auto move to next state by a fixed date of a month (example 15th each month). Thanks!
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hello guys, someone asked me what can internal customers do that external customers don't. does anyone have an answer? :/ thank you so much
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Now that JSM and Opsgenie have been integrated, until when can I purchase Opsgenie as a new standalone application?
- Question
- jira-cloud
- jira-service-management
- opsgenie
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Quick question to anyone who can help - can you clone a ticket within a SM project to multiple other service management projects at the same time ( click to clone - select multiple project)
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I want to link Atlassian Teams with Assets in Jira Service Management. Are there any options to do that? The Teams seem to only link with Services and Ops, not with Assets. And if I have to do thi...
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Is it possible to use jira automation for JSM portal? What I want to do is to keep the form blank on landing page and when the category has been selected the required fields will be sh...
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Hi, I just start working as an admin Jira service management (Data Center Server). I would like to ask if there ways to learn the scriptrunner and do more practice, like some documentations or books.
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The Queue section in service management has search functionality only with issue summary. I am trying to search an issue with Reporter's ID but it is not showing any search result. Even if I ...
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I have an AQL branch which builds up an object set, then in the branch I have a lookupobjects to get more information. Works a treat and at the end of the branch when I log all the info I get a li...
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how we can add new option in jia customer portal like attached screenshot
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How can I get all fields including forms in the request type get api? and How can I update the form?
...bsp; "name": "Summary", "description": "", "required": true, "d...
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Hi. I need help. I want to put this user as an assignee, but it shows this error "User '712020:ad8bb858-d668-4dc5-b075-a7a79b876156' cannot be assigned issues" How do I fix this? ...
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I have a request that is created via automation when an email request is received that matches certain conditions. Once the request is created, the automation attaches a form, fills in some of the fi...
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How to Automatically set Affected Laptop field according to the Reporter when an Incident is created
I have created an option where you can select the Affected laptop that is assigned to the Reporter when creating an Incident. At the moment I have to manually select the laptop in th...
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The JQL that is used to pull issues into the JSM Portal needs to be modified. It is pulling tickets with the status of Closed when looking for Open. Is it possible to modify the JQL so it looks for ...
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If I have two OpsGenie alerts that are related, is there any way to link them together in the same way JIRA has Causes and Is Caused By?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi Community! I would like to know if anyone has tried synchronizing JSM assets with some kind of budget, where, for example, if you have a list of materials and some are used, the bu...
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I set up an automation so that when an issue is unassigned for 30 minutes, it sends a reminder email and it's been working great. The problem is we will have tickets that come in sometimes on the wee...
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I am trying to send an email notification when a JIRA issue is created that is unassigned. The email notification works however when I receive the email, I am able to get the issue key to gener...
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Hi Community, Welcome to the third JSM June challenge! A successful service management solution can’t work unless you have a solid team. In the spirit of one of Atlassian’s core value, Play as a Te...
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We are building our our client-facing service portal where customers will be able to submit tickets directly to our support team. I am creating request types and groups to help streamline the externa...
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Hi, I have a Jira Service Management Project. We have been up and working for a while and sometime this year it stopped worked for some people. I have a customer and an admin who both can't access th...
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