Community resources
Community resources
Community resources
Jira Service Management
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Our customers are other businesses, and the work we do is all around their employees (think payroll consulting). Therefore, we use a customer portal to interact with the business owners, genera...
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We've configured the official Opsgenie Slack integration and can use the following command to create an alert: /genie alert Test Alert for Response Team Which successfully creates the alert:  ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
- slack
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I saw a brief message this morning about changes being made to Jira queues on Oct 25, 2024 can someone please provide more details about this change? I'm unable to find any information about it.
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How can I create a template which includes a drop down. Which depending on what is selected changes the fields below? For example a forum is for Customer Credit limits the top drop down will be "I...
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Hello community, I need to set up an integration within Opsgenie and Betterstack. In particular, I have to create an automation that create automatically an Incident in Betterstack when a manual Inc...
- Question
- opsgenie
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Customer portal users are required to be able to view reports through the customer portal (not within Jira Service Management). Is there a plugin that allows people to access reporting through the cl...
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I am creating automation that is to be triggered by a field value change and the field I want monitor for changes is not listed in the drop-down. So, I am trying to use the smart value for the ...
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Hi, team! I'm facing some questions regarding permissions in Jira Service Management. I have two service portals, both for different purposes, one of which is private and the other is open to t...
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Experiencing an issue in which multiple customers are seeing tickets from other users. What could be causing this?
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Is it possible to to make a one-time change to rotation when someone is out sick?
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The customer portal filters that users see for their generated tickets need to be improved or further customized. Is there a plugin that allows this or a way to do it? It is not possible natively.
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Greetings All, I recently discovered Smart Checklists for our Issues in JSM. So I created one and found I can save it as a Template and then import it to any issue at will. Then I wonder...
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Hi all I'm trying to automate the approval workflow to populate the approver with the 'Manager' property from Atlassian Home/Jira Profile - I've connected this attribute via my IDP (Azure). Can thi...
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Remember when AI in service management was just a futuristic concept? Well, the future is here!🚀 Our new State of AI in Service Management Report 2024 reveals that a whopping 88% of organizations ...
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I want to automate JSM administrative tasks like creation of admin user while logging for the first time in JSM instance, license addition/upgrade, asset-azure integration. There are REST APIs for o...
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Hello, I am an admin for our Jira Cloud instance, and I am experiencing an issue when trying to suggest changes to user details (e.g., full name or email address) via the "Suggest Changes" functiona...
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Hi Community! It’s Shaun with the Jira Service Management team, and we are back again with our next AMA session. We are inviting you to ask us anything about what’s new in Jira Service Management...
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I need to modify this content, in which section can I find it?
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Hey community, I'm looking for some creative solutions regarding Asset custom fields on Cloud. We a have a list of about 10 items defined as an Asset but would like to show these in a specific (n...
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Maybe a silly question, but is there a way we could list all integrations or connections used by JSM in our tenant?
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Hello, I am testing the new feature "entitlement" where I see that I can create sub-categories such as level support, versions, contract date... I am interesting in building a dashboard with thos...
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Regarding the Version custom drop down fields update when a new Version/Release created Description: We have different custom version fields for the issues, whenever we create a version it a...
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Hi, I'm trying to copy an attachment to and auto-created link ticket. All my other required fields as well as auto-categorising rules are working. I have a rule to also include the attachment...
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I would like to for an issue tobe automatically closed in the GOLIVE status if there is no feedback or response. I already created but I do not know how to test it without waiting for 14 day...
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| June 18, 2025 4:57 PM PDT |