Community resources
Community resources
Community resources
Jira Service Management
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For Organisations inside of the service management tool, you can add "Detailed" fields, Looked at the API documentation and there doesnt appear to be a way to extract these details. ...
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Hi Team, I have a problem some of account user Deactivated i wan solved this issue but i check the button Reactive it's not showing in Jira. Need advice for the solution so i can resolved this...
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I have a bunch of recurring tasks i import for annual events. One of the fields i import is "assignee". In the past, I have always been able to import this value using username. Since we switc...
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Is it possible to re-arrange the order that plug-ins appear on the JSM portal? I would like the Actions (2) plug-in (Workflow Actions for Jira Service Desk by Diviniti) to show above the Fields (1) p...
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Hi There, I have set up a slack integration to push updates to a channel when changes are made to incident tickets. The challenge I am running into is that generally the push updates a...
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We have an approval process, with just one approval level. I'm using ScriptRunner to try and capture who approved the issue so I can pass it onto a new issue that gets created after the approval proc...
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Hello, Can JSM show if a device is online or unreachable? The devices we have are pingable but would like it rolled up somewhere showing if we lose connectivity to them. Thank you Dave
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Hello. I'd like to know how to get information on the number of times a team member has either commented on a ticket or has moved a ticket forward (i.e. ticket transition). We're trying to quantify p...
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Hi Atlassian COmmunity We are having some encoding errors when uploading attachments to Jira issues so we are trying to set our Jira Datacenter sun.jnu.encoding variable to UTF-8 a...
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Wondering if anyone knows if can configure the JSM bundled ops alert interface to be more like the stand-alone opsgenie interface in opsgenie stand-alone, tags are expanded and listed directly under...
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Hi, I've been asked to make such settings in the automations: when ticket is in specific status: When moved to this status, an email is sent to the customer After 2 days, se...
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I wanted to use Team Board to get updates from the tickets that the developers have worked on for each day. And also be able to see the history of the tickets they have worked on.
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I keep applying my designated time frame under the 'Show' dropdown menu-- but it is not saving. Is there a way to save this setting that I am missing? I would prefer to not have to al...
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Hi Everyone. I'm looking for feedback from anyone that has used the Teams Cloud app in Jira Service Management. On the surface it sounds great but I can see some potential issues like people asking...
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Hi all, my question is hopefully simple to solve. I wanna map the Priority (or as Statuspage name it, "impact") from the incoming alerts to the Priority inside of opsgenie. ...
- Question
- datadog
- opsgenie
- statuspage
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As shown above I can see that the CHN has an approval in it. However I am not able to see what was actually approved. I need to be able to see that something was approved and also what was approved a...
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Hi, I am working on an email integration that generates Alerts from incoming emails. Please see the attached image. What smart value or string expression should I use for the 'Server' extra p...
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Alerts seem to be coming in as P1s through this particular workflow, and I'm not sure how/where to change that. Additionally, they are creating jira tickets through alert actions, but as P2s ( I have...
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...isabled": true, "optionId": "10000", "value": "Manhattan" }, { "disabled": false, &n...
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Hi Team, Please help on this JSM allows for fully custom SLAs that dynamically adjust based on development time, or if we need to pre-configure specific SLA time frames and manually assign them a...
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Anyone have information about the security of Atlassian Intelligence? I could not find mention or guarantees around security of data. The sources the AI would be reading can be very confidential. Ho...
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Hi, We want to use Jira Service Management with Confluence to allow different customers to see different documents. We have tried adding customers to groups in Confluence. We set permissions for di...
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Customers cant open ticket, getting an error:u don't have permission to create requests using portal
Hi, users added to project stopped being able to create tickets through portal getting this error message: u don't have permission to create requests using portal Did you have any experience fixing...
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Line "You don't often get email" is now invalid "Color value is invalid" and apperas approx 20 times
Hello, If an email arrives in Jira with the note: "You don't often get email from test@gmail.com", Jira can no longer convert it since Friday, but we haven't done an update. The following m...
- Question
- comment
- description
- jira
- jira-data-center
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I am trying to make a payment with Mastercard, but I am encountering the following error. What could be the issue? Error processing payment method Your payme...
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