Community resources
Community resources
Community resources
Jira Service Management
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How to uncover closed tickets 🎟
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We Plane Zendesk to JSM migration work. our Cloud ( premium) instance. we need how it's going to be perfect we need the step by step process. for this process any add-on is available in Atlassi...
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Hi Community, we are trying to figure out how to automatically update attribute values whenever a user edits or updates an object in the Jira asset schema. 1. Set a score for two attributes ( Networ...
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I use NGINX Proxy Manager (NPM) as a reverse proxy for two Jira instances hosted on different servers. However, since both domains ( jira1.pp.com and jira2.pp.com ) are being pointed to the same NP...
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I have created a Custom Field named Phone Number and i have added it to the request form how to find the variable for it?
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I accidentally changed the status of a change from acknowledged to in progress as it is going to be performed after 2 days. I need to reverse the action like i need to change the status from in progr...
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We have 10 people in a group. Notifications are being sent out to this group through automation upon creation of requests etc. Unfortunately when we test something in sandbox, all of the 10 people ar...
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Hi there, I created a project and set myself as Administrator. I subsequently set my team member as an Administrator as well, but we have different user experiences. My team member is unable...
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We're beta-testing our platform and receiving a lot of feedback from beta-testers in the Queues section. I am keeping an eye on this portal and assigning the testers' feedback to our product manager....
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Our clients interact with our JIRA service desk purely via WhatsApp (we use the WhatsApp connector for JIRA). We want to update the generic reporter from WhatsApp connector for JIRA, to be the actual...
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Hello, I am able to create a jira issue using custom API post call, however, I cannot map request type field. in our environment, the request type field is inside a custom field as...
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These appear to be a transient error that doesn't cause a problem but I was wondering if there is a reasonable way to stop them? "CircuitBreaker 'jepp.outboundauth.token.connection' is OPEN ...
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hello my jira friends, i have 2 attachment fields in one particular form schema. when i export it to XLSX, i am greeted with what can i do with this? i've already tried appending my org's a...
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Hey guys! My team and I are trying to solve the following problem: The Sprint field does not appear in Incident type items after closing the item, making it impossible to edit. In service requ...
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I need to send the filled form of a Created Issue to the subtasks that I will create via automation. Is it possible to do this?
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Hey all, Im trying to created a weighted priority score based on user selecting questions in a multi select list. I first attempted to use a lookup table (similar to this thread) ...
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when I copy the link to connect to a new Microsoft Teams tenant it gives me the link to the sandbox. How can I get the link for Production?
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Do I need Atlassian Access? Because I see you have to pay for it before I can integrate with Azure AD (Entra ID)?
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- cloud
- opsgenie
- opsgenie-cloud
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We have the issue that a lot of e-mails of differnt sender are rejected with the reason multiple e-mail. Is there a solution except to put the sender on the SD Bulk filter whitelist? Thank you!
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I'm looking to implement tracking, measurement and reporting for different stages of the project lifecycle. Examples of to-be calcs are below. Can someone pls recommend JIRA plug-ins whic...
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We are on Jira Data Center and we are looking to copy a text field to an Asset field. We do have ScriptRunner if we need to utilize that. I tried using ScriptRunner's Copy Field Value and ...
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When a user tries to create an incident and have missed a required field on the form but hit the 'Create' button it just spins. It wants the user to fix the required field, but the 'Create' button is...
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Hello, I have two projects, but only one should be visible on portal. I made in my settings one project as hidden, but i still can see the statuses and on project i can see it is visible. How can i ...
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Hello Atlassian community! I need to track exact date and time of breached SLA and number of tickets with breached SLAs. I would like to create a monthly report based on these. I know that basic b...
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Hello Atlassian community. We have a few SLA configured for different statuses. I would like to show currently counted SLA in a queue. I know that I can't add dynamic field for a queue. Is it possi...
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