Community resources
Community resources
Community resources
Jira Service Management
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Hello! Please see screenshot. We currently have 2 project portals showing up on our portals page. We have other projects with portals that we are wanting to put here under "Featured portals". What di...
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Howdy, within an organization. Is there a way to restrict user access to files? Different divisions inside our organization have access to files from other divisions. Since we are regulated by HIPAA...
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La situación es la siguiente: Acabo de crear un proyecto de JSM tipo Gestion de asistencia gestionado por el equipo Para este proyecto edite el flujo de trabajo y por alguna razon le quite la con...
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We recently implemented a new hire hardware request in Jira. Everything works well but when a user creates this type of request, and we assign the ticket to someone, it stays in our "unassigned" que....
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Was wondering if there was a way to link JIRA service manager assets to service manager change calendar/freeze windows so we can link known items together to prevent confusion in alerts?
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Hi there, I'm trying to track total time over SLA in JIRA for our support team but I am not a JIRA admin myself and we do not have SLAs enabled on the project. Is there a way to achieve thes...
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I know the title sounds very similar to this one: Solved: Retrieving User Profile info via Jira Cloud Automa... (atlassian.com) Unfortunately this example was very specif...
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I'd like to know if by connecting Jira with Microsoft Teams, there will be any costs to be paid to Jira.
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Hi, Sinds 15 august JSM does not mail anymore. And with mail I mean the confirmation that a ticket is created and the confirmation that a ticket is resolved. I checked and the mail settings ...
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"I noticed that the 'Request Participants' field is locked on the field configuration screen in Jira. I'm an administrator, and I want to unlock or enable this field because, when a c...
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Hi, How can I change the order of transitions displayed on the screen in JIRA? I would like the 'Scope Working' status to appear at the bottom and the '2nd Meeting' transition to be at the t...
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There is a customer service management template that I would like to use. I have acccess to jira service management.
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Hallo, does have somebody experiences with a plugin solution allowing us to sync from Jira Service Management (DC) to Jira Software Cloud) We have already used IssueSync (Deviniti) in t...
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Hi, when working internally with my team in JIRA and Bitbucket, I want my display name to be my full name. However, when using Service Desk, I want the display name to be "Customer Support".&nbs...
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Hello, Recently I'm trying to copy comments via automation from (let's call it) project A (Jira SM) to project B (Jira Software). I got my first rule, that is copying issue from project A to B, it'...
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Hi I am reviewing and doing some clean ups - is there a way to audit all workflows that we have that have an approval step? Eg if may have 500 workflows but I want to know which ones (and in turn...
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Hi there, Actually I want to learn the first activation/installation date of my Jira ITSM. I couldn't find that info on Settings or Billing tabs. Regards, Okan.
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Hi, My use-case is that I need to be able to create issues via an external system with certain fields pre-filled (the most important of them being the Reporter). I do this based on the custome...
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Hi, my colleagues and myself want to connect Jira Service Management and our internal Systems. We want to send API calls from Jira Cloud to internal Systems. How are we supposed to do that...
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A team was deleted by mistake and now we need to recover it. it would be best to recover all data and setups, but only the schedule would be good enough. Is this possible.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I followed these instructions: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat-in-microsoft-teams/ I created a private team for agents and a public one for requests. I a...
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I am looking to make my teams life somewhat easier. We use JSM as a ticketing service within our business for our candidates. I am hoping there is a way to introduce AI to deal with some of ...
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I have a user picker custom field in portal form which shows all the users in the organization synced to Atlassian. However, the user list is appearing only for the project service team and no...
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When a ticket is marked as "resolved," an automatic evaluation email is sent to the "reporter." In this email, users can give 5 stars (points) or 1 star (point) and leave a comment about the ticket. ...
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Hi all, Helping one org with their Jira Cloud where one remote customer saw a ticket and didn't like some $$ details posted there, so he asked Jira Admin to remove it from comments. So commen...
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| August 5, 2025 9:59 AM PDT |