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Jira Service Management
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Customer said they are not receiving the Change Password email, and they've checked their spam/junk folders. How can I initiate this procedure for them? Thank you, Roberta D.
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In one of our service management projects, we have multiple customer organizations. There is a main client customer organization, along with a few of their partners, each having their own organiza...
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{ "message": "Error retrieving ID token", "code": "FAILED_TO_GET_ID_TOKEN", "details": { "message": "An internal error has occurred.", "code": 9018 } }
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How to send Internal comments to Jira from API
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Hi Preamble We have many Jira projects and 3 helpdesks, 1 of these is used by our customer who have 5 Agents. They are moving to FreshService for their own customer support tool now but wil...
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When I use the new Internal Notes Restriction feature, my automations no longer think the comment passes {{comment.internal}}. I use "{{comment.internal}} equals False" to limit my automations to ...
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My view(dark mode picture) on the left is an overview, but all the view in jira university(light mode picture) have panning and development with board selectors. The university board is way more usef...
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Hello! Our company migrated to 10.3.1 and we're finding a lot of bugs (or configuration changes). I'm trying to setup a Slack event (Slack is already configured as integration) with Automa...
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Hello community ! I have moved in JIRA some issues from an old JIRA project to a new JSM project. And now I have this weird situation: the tickets I have moved don't have the "View reques...
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Dear all I am looking for a solution to remove a part of the description field in new requests created by email. This part is a table with several rows & columns containing images and te...
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Hello Team, We need some suggestions to create the customised JIRA Dashboards. Currently, we have created multiple filters with the date range for the December month. We...
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Hello every one. I have created a new project and now want to customize it to meet our customer-oriented needs. Unfortunately, I am unable to change any fields, even though I am the ...
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Hello, we are using a custom plugin which extends ther SD-Dialog-UI, After the update to Service Management 5.12.x our plugin isn't able anymore to handle "seclet components", becaus e they are now...
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- data-center
- jira-service-management
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Hi all, I like to monitor the outgoing mails. We are not always sure that a message in āCustomer Replyā is sent when we create a Clone of a ticket or when we manually add a customer to a tick...
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please I lost my SIM so that's why I cannot recover without verification code
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Hello, it is possible to active the client feedback when the ticket is closed , instead of the default configuration by Jira who configured when a ticket is resolved
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Hi, I am trying to find our how much do my company pays for the confluence users. Many users have more then one product and I'd like to see only the amount to see users of conflu...
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I am trying to create a filter to identify issues that took more than 7 days to resolve within the past 30 days. I attempted to use the following JQL query, but it did not produce the expected result...
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Greetings! I am looking to craft an automation within JSM to create a daily ticket for an IT task. We have certain fields that are mandatory, some of these fields are custom. What is the proper JS...
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I used to read the thumbnail id of an attachment in a Jira workitem. From couple of weeks, I am not getting thumbnailid from the response headers from above rest endpoint. Suggest an alternate to fin...
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I am not able to get user emailAddress in webhook payload after creating user in Jira, and also i tried to make api call for getting user data in this case also i didn't get user emailAddres...
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hola, necesitaria saber cual de los servicios necesito adquirir para poder usar las apis para generar incidentes desde mi aplicacion, si con Jira alcanza o necesito jira service management muchas gr...
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I have a rule that looks for a specific request type then it runs an action. I can select the request type in the drop down of the issue fields condition. When the automation runs, the r...
- 692 views 1 0 Deleted user December 31, 2024
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Hello, by using integration opsgenie and slack how to implement the following workflow: slack channel member (first tier support) raises an incident on slack by using e.g. button or command and thi...
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- opsgenie
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