Automation Rule - Copying an Attachment from originating to new auto-created ticket

[Clint Moollen]

Hi,

I'm trying to copy an attachment to and auto-created link ticket. All my other required fields as well as auto-categorising rules are working. 

I have a rule to also include the attachment, but the attachments are not pulling though. The rule fires with no errors. This is what I have based on some searching that I have done. added to additional fields section of the automation rules.

{ "attachment": { "copy": "{{triggerIssue.fields.attachment}}" } }

I've also attached screenshot. Can anyone assist? Thank you :)

[Tobias H · Accepted solution]

Hi Clint!

Instead of relying on the JSON code, have you tried checking the "Attachment" box in the "Choose a field to set" dropdown and use copy from trigger issue?

Best,
Tobias

[Clint Moollen]

Thanks for this. Will try this and revert

[Clint Moollen]

Peeeerfect. Its works!!! Thanks Tobias.

[Tobias H]

Amazing, glad to hear that it worked! :D

[Clint Moollen]

Any way to show link/relationship (ticket) info between the original and new ticket created?

[Tobias H]

You should be able to add that in the choose field drop down.

Look for "Linked issue" and then set up the correlation that fits :)

[Marc - Devoteam · Accepted solution]

Hi @Clint Moollen 

This should be possible, but I don't think this can be done via JSON.

See JRACLOUD-78891 

This states it con only be done in certain triggers or actiobns.

[Clint Moollen]

Thanks