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Automation Rule - Copying an Attachment from originating to new auto-created ticket

Clint Moollen

Hi,

I'm trying to copy an attachment to and auto-created link ticket. All my other required fields as well as auto-categorising rules are working.

I have a rule to also include the attachment, but the attachments are not pulling though. The rule fires with no errors. This is what I have based on some searching that I have done. added to additional fields section of the automation rules.

{ "attachment": { "copy": "{{triggerIssue.fields.attachment}}" } }

I've also attached screenshot. Can anyone assist? Thank you

Screenshot 2024-10-21 112407.png

Accepted answers

Tobias H_4ri9kf

Hi Clint!

Instead of relying on the JSON code, have you tried checking the "Attachment" box in the "Choose a field to set" dropdown and use copy from trigger issue?

Screenshot 2024-10-21 115841.png Screenshot 2024-10-21 115951.png

Best,
Tobias

Marc Koppelaar

Hi @Clint Moollen

This should be possible, but I don't think this can be done via JSON.

See JRACLOUD-78891

This states it con only be done in certain triggers or actiobns.

All comments

Tobias H_4ri9kf

Hi Clint!

Instead of relying on the JSON code, have you tried checking the "Attachment" box in the "Choose a field to set" dropdown and use copy from trigger issue?