Community resources
Community resources
Community resources
Jira Service Management
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My company uses Jira support to collect beta-tester feedback on our software product. We have an embedded feedback widget in our application that beta-testers can use to give feedback on the product ...
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In early August, I attended the following webinar, which helped me to understand what to expect when Opsgenie goes the way of the Dodo. https://ace.atlassian.com/events/details/atlassian-atlassian-a...
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Hi, I'm setting up a company-managed cloud-based Service Desk project for the first time. There is a system automation rule that reopens closed cases when a comment is added (please see attached scr...
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A customer has submitted a form and I need to change what they selected in a dropdown list. I need to change their choice to a different option that was added as a choice in a custom field context af...
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I haven't seen this as a suggestion yet: Predictive Billing for Atlassian Cloud. Org Admins create Jira and Confluence instances that grow in user counts. How can we predict this growth? One way is...
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Taking a dive on jira assets and how it could apply to my situation. I am trying to create a simple raise a request where the end user can select and asset and select a status and have an automation ...
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Hey all! I was trying to make API calls to the set of public JSM APIs, and since I’m already familiar with using the Jira Cloud API, I found it strange that I couldn’t make the c...
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Tenho alguns projetos de ex-clientes que gostaria de apagar, mas antes gostaria de guardar essas informações para uma futura necessidade.
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I created a script a while ago which would make a quote from a Jira ticket. It was working correctly-- however, recently, when users attempt to access the attachments, they get a 403 error. &n...
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It looks like Jira recently changed the view of the Filter Results gadget on the dashboards to show tables with grids instead of without. This has now spread the columns out to the point where we can...
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Hello, Was wondering if the all Power BI Connector for Jira gives you full access to all data in JSM? Anyone out there use it and what has been your experience with it? Thank you Dave
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I need to create a Dashboard for our top leadership team, none of which are Agents in the Jira Service Management project for our helpdesk. When I include the "Service Project Report" gadget "Create...
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Hello everyone, I have some questions about using JSM as a proper service catalog, meaning storing all IT services and providing a clear interface for internal users to raise requests. How do you...
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Good afternoon Atlassian Community Any recommendation for Atlassian Partner in Spain that offers Atlassian Training in English. Either both online or onsite. Please let me know....
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Hello, Are the customer and agents (licensing info, login info, etc.) in the same Database table ? This question applies to both Cloud and DC. Thanks.
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Is there any limit to have the email domains added when you select the below option : I am going to have 300+ domains hence want to make sure its supported. Serving external customers...
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I know that it is now possible to have multiple help centres, even in the same project. Yet these help centres have the same portals with the same request forms. I was wondering whether it was possib...
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Hello! I'm trying to find some way how to get customer request name by id which have format: "it/h454jgk9-45gjggj-k56o-9gm9-5g9jgkfk". I have the Script Runner if it help. Maybe someone to know a ...
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I'm looking for a way to have customers track their requests via an embedded widget or an iFrame or something similar that can be displayed in a webpage outside of Jira.
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Something went wrong. We were unable to create a ticket. We've notified the agents for this channel. d68538e03f6240d8a4c0724cbf858caf
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Can we edit/update the existing Customer Fields in JSM, I basically want to add more options under on of the customer feilds I created in past with type Select List(Single choice) , when I ed...
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Hello, We need the functionality to allow unregistered email addresses to add comments to a ticket when replying to an ongoing email history. These email addresses should not have access to the tick...
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How can a group that is not included in the Issue Security Scheme view an issue in the customer port
In the Tebligat Tracking System project, there is a security scheme as shown in the image. However, I want to add people other than the existing users and groups in the Request Partic...
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Is there anyway to link an alert to a change ticket? When I search for the key when I go to link it does not display change keys (ticket #). Thank you Dave
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Hi Team, I am encountering an issue with managing customers in Jira Service Management. Specifically, I have a user who has used three different email addresses over time. Despite deleting this user...
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