Community resources
Community resources
Community resources
Jira Service Management
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Hi Atlassian Community, I’m working on setting up a Jira project and I need to configure permissions related to forms. Here’s the scenario I’m dealing with: Groups: I have two groups, Grou...
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In our setup, we have various JIRA admins, most in different departments to the JSM admins, how do I prevent JIRA admins accessing JSM? I was setting up an automation and when to change Who...
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Hey! I am looking for an easy way to see when a customer has added a comment to a ticket. We have over 600 tickets in the system, and since the customer cannot tag the service agents, it is a ...
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We are setting up Jira Service Management in our organization. A concern is how we can easily allow all our staff at our organization's domain, i.e. irri.org, to write email to the designated email a...
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Hello :D I created a Service Request with automatically created subtasks. I have maybe 5. My team correctly noticed that they do not know when they can start their subtask. It would be nice to recei...
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Hi, We have script listener created for create, update and generic events and it is working. But the problem is the change to the group picker field value is not reflected in the history of the tic...
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Hello! I want to customize email notifications for customers but do not have good skills in html/css. Maybe possibly some of you have some pretty template I can use? Thank you in advance
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Ich finde keine Dokumentation über die notwendigen Berechtigungen in Jira Servicemanagement für Assets. Ich möchte per Script in einen Objekttypen schreiben. Ich verwende die URL https...
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Hello, Automated tickets are not getting generated from email channel. Getting below error in the connectivity logs. What does it mean and is there any resolution.
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Hi Community, I'm looking to remove the initial email confirmation notification in Jira Service Management (JSM) so that users receive notifications directly without the need for con...
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The whole Knowledge Base process seems be dysfunctional. Problem Clicking/Tapping a KB Article while entering a Request opens a new tab. After reading the article, you are not taken back to...
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I want to fill a free text field of a parent issue, with the key and status information of the issues linked with a relates to in that issue EXAMPLE: PARENT ISSUE (complete info) AB...
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Is there a way to attach a Form to a ticket created into another JSM?
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Buen día Alguno de ustedes sabe como crear un nuevo flujo de trabajo en jira service management? ya que actualmente solo muestra la opcion de editar uno que ya esta predeterminado. ...
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I need an automation to work this way. When the customer fills out the item on the portal, depending on the request type, it will be assigned to a specific team in JIRA, where there are 3 people with...
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Hello Jira Community, I'm looking for guidance on how to suspend access for multiple Jira Cloud users in bulk using Python. Managing user access individually can be time-consuming, especially when d...
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We are using Change in Jira Service Management Cloud. I have the workflow set up to require approval from one person within each CAB approval group. Standard change does not require approval. ...
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I've made an automation that clones an issue from our servicedesk project to the development jira project when the issuetype is changed to a bug. Now I've been trying to get it to link the two issue...
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My answer to my own question is, I feel its cost effective, affordable resources to deploy, configure, develop on demand, administrate and train the end users. I request everyone to chime in and sha...
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We need to migrate the email domain and the old one will no longer be used. My customers are tagged to the old email domain as their JIRA service management customer email login ID. They are p...
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Hi team, we are experiencing several customer satisfaction ratings (especially negative ones) where no comment is provided. Actually the comment itself is enforced already, but blanks are allowed. ...
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One of my colleagues is launching his standard agent view and the cases in the default queue are correctly displaying in the right-most pane. However, the left-side menu is displaying 'Tails' where i...
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- the project is a scrum template - the project has no sprint
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Hi, In our current ticketing system, when there are multiple tickets numbers in the subject, it always takes the last ticket number to add the email to. I would like to know what Jira service...
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Hi, Is it possible to store user-defined variables in the e-mail templates? We have an extra field solution text which we would like to store, but in the notification templates there are only a handf...
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