Community resources
Community resources
Community resources
Jira Service Management
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Hi Team, I would like to add the field "Status" in the Edit issue. However, it is not listed in the available fields. I can see a message : Can't find field? Not all fields are currentl...
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Hi Experts, I have running Jira Service Management cloud trial version. Eg domain is Jirahelpdesk. i would like to test integration between JSM and opsgenie. Thus when i tend to ...
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I've created a set of auto-responders when issues are created at certain times by using Automation from JSM. I would like to pull the name of the current on-call individual from OpsGenie. I ha...
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When typing the summary of my request on a Jira Service Management request form, we have a knowledge base article that populates when we enter key words "password" for password reset knowledge base a...
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I have a single value drop down custom field which needs a null value included in the list of drop-down options. How do I do that?
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How do I set up an email notification where a user fills out a form that is tied to a project and the information within the form gets sent over to an email address?
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Hi all, We currently embed a tool (iORAD) for clickable learning content and embed it into JIRA Service Management (Screenshot). Might be an easy questions to answer but how do i increase th...
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Recently we have been testing out the deduplication feature for repeating alerts. In principle, it’s a good idea - I don’t want many duplicate alerts telling me my virtual machines are dying when on...
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What are the plans to release a chat feature embedded into jsm
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I am trying to add 2 smart values and then divide it by 2 to set a 3rd field value. I am using the following to try and just add the 2 numbers but it isn't working: {{#=}}{{issue.Person ...
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Hi there, I've been setting up our company's Service Portal, requests, etc. Initially, we thought we'd want to make it mandatory for our customers to sign-in to use the Portal (this has benefits suc...
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DATA CENTER - JSM 5.13 and Scriptrunner Customer's Organization and Assets object attribute Company Name are exactly the same. I have a custom asset object field set up, selects by attribute Compan...
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I've already tried modifying the query to fetch the data using SQLite with something like this: printf('%02d:%02d:%02d', AVG(time_in_status) / 3600, (AVG(time_in_status) % 3600) / 60, AVG(time_in_st...
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I know how to list the assets assigned to the reporter as a drop down where the user can select one or many assets to attach to a ticket. However, I'm looking to see a list of all the assets as...
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Hello, it appears that every time I make a change to a Form, it gets automatically deleted from the requests type(s) it's embedded in. This is really annoying and doesn't make sense, becau...
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Having trouble creating a component in Jira.
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Good morning I have a question about automations. I've created an automation to open a new ticket in another project when the status changes. As for that, everything is ok. The issue occurs ...
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I have created a custom field "Created By" in JIRA Service Management. Now I want this field to appear in Customer portal so that Customer can see that who created a particular ticket
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I need to customise ticket in agent slack channel. I want the tickets to show a field but I can't figure out how. Either under or over Request type or next to reporter or next to Assignee.
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Hi everyone, We have a requirement to take two fields' values (Urgency and Impact), both of which have levels 1-4 that can be selected, and calculate the average of those two into a third field (Pri...
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Hi guys, if you open the Organization list field (in the normal jira issue view, not in die portal view), you do not see a selectable entry or “No matches” is even displayed. Only when you start to ...
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Hi Dear Community, I write today because i need your help, I try to update an Asset Attribut with a post function(Asset) with multi value. When i have only one value that works, but ...
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Hi Team, We would like to set up an automatic response from JIRA to close the incident in Opsgenie whenever the corresponding JIRA ticket is closed. Currently, when a JIRA ticket is closed, the inc...
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Hi. We have previously been using Service Management from Jira, but shiftet to another solution. That turned out to be a bad move. Now I'm trying to get back into a trial with our old domain, but t...
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Hello, Community! Cloud CI and I am venturing more into Data Center and running into a blocker with creating and linking an issue using webhook. Following the documentation on REST and have r...
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| June 18, 2025 4:57 PM PDT |