Community resources
Community resources
Community resources
Jira Service Management
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We have forms and request types on the portal that are for internal use only. Somehow, external users are submitting on the portal. We only want email communication. How do I turn off the po...
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Hi, This might be easy, but I couldn't figure it out. I would like to get notifications for tickets that I am assigned to but not get notifications for other tickets including n...
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Hello everybody and thank you for reading this. We are trying to customize the Portal View (what customers see). Currently the "Priority" is in the middle part of the screen. We want it in ...
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Hi, we use jmwe for transition issues in our service management project. for instance if all linked issues status Design Approval then main issue status changes as design approval. But here is the...
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Please advise whether a cost is associated with members that want to simply interact with the Agile Retrospective for Jira and not create them. For example, a member that is only going to add ...
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As a JIRA/Atlassian user, I'm automatically logged-in while visiting Atlassian Community, therefore its my professional/company email that is being used. Can someone help me on this please
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Hi, I’m trying to populate the asset field below with the reporter of the issue using an automation. The object consists of the following attributes: The "User" attribute is Atlass...
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Hello, Hoping someone can assist here, as I have a client who would like to change the format of the JSM Operations email. Is there a template that can be changed, or is it a standard that has to b...
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Is there any way to get the original ticket description - as entered by the customer - after an agent has changed it? When I change a ticket field the change is written to the ticket history. For so...
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Operations is quite powerful, but I'm missing something really basic. You can configure five days a week, which is great. However we want our schedule to be a little more custom apparently. 1. Each...
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Has anyone successfully modified the OpsGenie to ServiceNow integration to create an alert instead of an incident in ServiceNow? Any tips or advice? Is this possible?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, community! I've created an a automation to assign a specific user to a ticket at creation , this ticket always automatically gets a copy of a ticket linked to it. How can I set in ...
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Trying to import CSV file to change the default issue ID. Getting this error. We found 1 error in your import Missing summary: Summary is a required field in Jira. It can be the task name or...
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Hi guys, Is there a way in the same ticket to register "N" entries where some are billable and some are non-billable? Example: During the whole activity on "ticket-001", our agents register...
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Hi all! I'm trying to verify if there is any way for me to set up a conditional approval. I have a group of 12 and will need a majority approval before transitioning. I planned to use "a spec...
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Hello! We would like to create multiple teams/groups in Jira with their own email addresses so when an issue is assigned to a team/group an email notification is sent to the email address for that...
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I have very limited options (2) under my project settings, customer notifications after selecting the 'Edit' button in the action column. I can only select "Reporter" or "Customers involved". Accordi...
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Hello All, Hope you are doing well! Currently, I am planning to ignore alerts which contain SUCCEEDED term or any specific term in the Description of the Alert Rule. I can see five fiel...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi guys, I added some customs fields on the JIRA Service Desk Resolve Issue Screen, where the idea was to make the agents fulfill some important information when setting the resolution....
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When our agent desk wants to reply to the reporter it does not allow them the choice to Cc a participant. Why does Jira not allow us to Cc someone when we reply to the reporter on the ticket?
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Hey everyone, I’m adding a widget to the pages of my apps on Shopify. It’s all set up to receive messages during specific hours, and all agents are online and available. But for some...
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Hello, We are revamping our Jira portal for users to submit helpdesk tickets and are looking for a way to put information on the page without using forms or custom fields. For example, we...
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How can I switch between tab and button view (internal/customer) for comments? we have the following tab view on an instance with jira 9.12.15 / jsm 4.12.15 we would like to switch ...
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Hi All, Im wondering if there is a way to completely copy the information from a submitted form into the description field in Jira? We use a lot of forms but we also clone some to different project...
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Some of our team members prefer to use Outlook emails to add new comments to issues -- instead of just adding a comment/internal comment in Jira. When we reply to the same email thread where...
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