Community resources
Community resources
Community resources
Jira Service Management
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Hey all, Has anyone found/developed a way to connect JSM with Google Calendar and automatically allow agents to send call times suggestions and book meetings directly from JIRA? Thinking even an im...
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Hi All I need your help Is it possible that the linked issue field on the Jira service desk should not fall into the hidden fields and appear as a fillable field and be mandatory?
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I want to get the details of the devices which are on a remote network by installing the discovery agent on the remote device and access the data from a device which has discovery tool
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Hi , I just want to add some more Information (Custom Fields) to the user profile .like Mobile No of Agent, Address Of the Agent , Agent Group and Agent Type etc. Thankyou.
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Projects Involved: Project A Project B When an issue is created or the value of the PO Number field is changed in Project B, I want the system to check if this PO Number value matches an...
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Hi, I want my customers to receive my comments to their ticket as replies of the same email chain, as if I was directly answering in E-mail, how can I make it so ? For now, every new comment ...
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Upgrade with Downtime: it is mentioned in the doc that downtime may be occurred for major update, How frequently do these major updates occur? Even though the schedule might not...
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I would like to create an automation rule: When the label is changed to ‘re’, it should be added to a new queue
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Upgrade with Downtime: it is mentioned in the doc that downtime may be occurred for major update, How frequently do these major updates occur? Even though the schedule might not be fixed, can yo...
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What is the correct SMART VALUE to get the SLA before and after breach? I need to convert the hours into days spent on the status.
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As a summarize of the problem is that I have two registered users configured with two different roles (one corporate and one group), when I try to make a switc...
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How
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Is there a way I can hide/restrict/remove automation button on workspace? I have few workspaces and it seems like the automation button shows on all workspace. is there a way I can remove buttons t...
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Hi all, apologies if I'm just misunderstanding how this works. But I head to Settings > System > Audit Log Under there all I see are "User created", "User Updated" items. No project changes, ...
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Is there a smart value to get the SLA, how many days that SLA run? my SLA Excluded weekend and holidays. I just need the day value from the start of the run and from current day or the SLA meet the ...
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A Standard Jira tenant needs to be switched to a Free plan, as it will no longer be in active use but must remain accessible for audit purposes. What is the best approach to achiev...
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I need to know how to add users in the approvers field.
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i try to integrate Jira Datacenter with Slack but i can not Create Issue or close this tickets via slack is it applicable to integrate SLACK with Datacenter Version ?
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Hi! I'd like all the compnay internall groups to be able to open ticket in portal fora project, but not to see any tickets of others. How is is possible to do? To which role should i add them? Wil...
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Is this the right smart value to get the difference between creation date and the date of Change status for Specific status ? {{issue.created.diff(issue.statusCategoryChangedDate).days}}...
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Can you give me advice on how you manage such access? We're sharing our JSM Server instance with our customer project (the rest all internal projects). Of course the internal projec...
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I cant get support as an org admin, all attempts fail - SD Projects and queues are failing and suppo
Hi Atlassian Support, please contact me james.culhane@agilent.com I am an Org admin and I operate, administrate and manage 5+ ServiceDesk Projects alon...
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Hi Community, I’m facing a challenge with Jira Service Management regarding how organizations are handled. We need to assign an organization to each issue for analytics purposes and easier searching...
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Hello. Wondering if there is anyone who has a simple pattern for retrieving serial numbers from printers or an extended pattern for serial numbers using device pattern to share with me? ...
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Hello, I'm trying to add a server asset type that would have multiple lines for IP addresses and Subnet address. 1 Server can have multiple IP's and Subnets. Wondering what would be the ...
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