Community resources
Community resources
Community resources
Jira Service Management
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We have a custom filed ("crawl domain") with type "text field (single line)". At some point in the last 1-2 weeks, these are now all converting to links. I actually first noticed the urls had \\ in f...
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- custom-field
- jira-cloud
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I have an Atlassian account but when I try to pay for the bitbucket account it says account already exists and does not allow me to connect them.
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I noticed that the formatting of messages from the JSM Ops slackbot aren't correct. Well, there looks to have been an attempt in making them look better, but the insertion of the newline characters i...
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Hi, I implamated JSM and created project 'Support Informatique' (SI) and associeted KB succesfully from confluence. Help center research field suggest help page from the KB (confluence) correctly.&...
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We have 2 Jira instances. When a user creates a ticket in 1 instance (Ins A), the ticket details are captured in an email and emailed to another project in the other instance (Ins B). Once the tick...
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Details: Hi Atlassian Community, I'm facing an issue while configuring cascading asset fields in Jira Service Management (Cloud Premium). My goal is to have two dropdown fields, "University" and "D...
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Is the following statement true? "The 'Open requests on behalf of' field is not directly editable in Jira Service Management forms, as it is a standard field that o...
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Hi! I've set up our JSM with restricted access. Most of our issues are emailed to us, with the customer being registered. But I'm having a lot of trouble with customers that aren't registered. Th...
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Добрый день, хотим запретить удаление задач и спринтов для руководителей проекта (Project Manager) так как недавно один из руководителей случайно удалил спринт. Нам важно, что бы у руководителя проек...
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Hi, I want to create a workflow where based on the amount entered on the form by the customer. Here are the two use cases I'm trying to do: If the amount is below 500 $ for example, it will only...
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Is it possible to link a question/answer from a Form to the field used for Satisfaction? I want to trigger a Jira form and I want the answer from the from to update/edit the Satisfaction sco...
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Hi! I am trying to create jira tickets from an external page for unregistered users. I found inside de API the method POST-Create customer request but it asks me for a user id. For new use...
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Hi Team, could you please help me Based on the project role i want to hide some custom fields in view screen using script runner. These are the custom fields. Assigned teste...
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Hello, I have two request types in service desk. The first is a company wide request so everyone can have access. The second is only for certain staff members. I want to restrict it by group. I hav...
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We have option to " Import from a CSV " in Organisations under JSM project but is there any way to export these details as well.
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...urther notifications about the ticket. If the Customer doesn't confirm, he does not get the further notifications about the ticket, for example IN PROGRESS, PUBLIC COMMENTS, RESOLVED. How can I d...
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HI Experts, kindly I need to disable access to Jira customer portal for some users? how can I do this the issue that the users is from AD and as long as it is active in AD he can login to jira and ...
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Can we Add multiple announcement to a help center or portal
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This worked for all our customers yesterday but today they all gets this error when they simply tries to create a new issue: None of the customer has permission to assign issues to any Assignee and ...
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I have a long question to be placed in the agent portal, the pic below shown the effect which is not good Can the label be shown just above the text area? I tried set Description or Title, all plac...
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As Default, when a ticket is created, this is Unassigned and when we reviewed the ticket, we assigned a member of the team. When someone is assigned on the ticket, I don't want that he be able...
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Hi, we are solving issue how to communicate between 2 separate companies which are not connected and every of them use Jira service management. I explain it o...
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Hi, I am struggling to get working my automation which will update the specific custom fields in a linked ticket when other specific things in the parent ticket is updated. There is 5 customer fiel...
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やり取りしていた数件がメールリクエストでチケット化されます ３件JSMのキューに入っていました。 ①は以前私がやり取りしていたメールで私が返信していないがキューに入っていました ②は私が返信したものが入っていました ③は私は入っていなく、私が所属するメーリングリストが入っていました。 気づいたきっかけは③で返信した者にJSMから自動返信のメールが来たため気づきました この前後の作業と...
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Dear Experts, As I was told by the management team, they wanted to implemented the ways that different resolver groups can dealing with the ticket directly instead of the assignees, I tried to find ...
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