Community resources
Community resources
Community resources
Jira Service Management
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Due to the upcoming changes on September 30th (Upcoming Changes to Opsgenie Incoming Call Integrations Assigned UK Phone Numbers) We have set up a new number with Twilio with a regulato...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Currently using Atlassian Guard to sync data over from our Azure AD. We've added Manager, Department, and Job Title to the synced fields in Entra and the information from the user's account in AD is...
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Hi! Recently we were faced with a problem in a specific use case. When we remove an organization from a service management project, the 'organizations' field of the tickets that...
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(Sorry me again....) I need to create a dynamic form. I have drop down box (say Field A) with 10 options Each option can have up to 5 different questions. I wanted to create a conditional...
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Steps to replicate:- 1. Check the Jira history and observe the final assignee. i.e. "Vipul Agarwal" (Screenshot attached" 2. Now observe the time in "New outlook" with final assignee. ...
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Hello, I would like to ask if I can send requests by email from any account of a specific email domain, without having to add the account as jira customer, as long as this account h...
- Question
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Legacy automation used to have a rule that would allow to automatically update agents about linked issue progress Automatically update agents about a linked issue's progress | Jira Servi...
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Hi, Team, I am using JSM for logging the support ticket and I have configured the the email box. I am not able receive any ticket from this email box and not able to diagnose the problem. Could yo...
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I'm successfully using Jira Cloud for Excel to export data to 1 Excel file. I would like to use this tool to create 3 or more different exports. When I open the Jira Cloud for Excel in Excel, I only ...
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I did not set this product up, the staff that did no longer is employed with our company. It seems we are limited to six users. Does that include the sales team that needs to submit a des...
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We have synced AD asset data into Jira Asset management. Now we want to make the attributes view only. We are using data centre.
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As of a few weeks ago when I go to Assets, it will default to Detail view instead of list view. Previously once i picked List View when I would come back again later, it would stay in list view...
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Hello Community! I'm looking for some thoughts and discussion for some issues we've recently encountered. Some of them may be new, some may be already resolved (or worked around) by others -...
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We have setup AD synchronization with Jira Asset Management, but we were not seeing any attributes that are updating in AD with Jira asset management with existing synched date. We have already sync...
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Hi I need to find with a post-function the value of an attribute of an asset. The structure I can see via this dump {{ issue | insightFieldValue("customfield_10131") | dump() }} is: [ { "id"...
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Hi Community, from lurker to community member: it's my first time asking here! :) My team is using a JSM project to manage presales among the whole company. The ongoing issues have to be vi...
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During my imports something went wrong. Now my object type "Kunde" shows 1006 objects. But there are no objects (no filter):
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Please welcome, we have the following situation. In Confluence we have created a database page and also a regular page where we have displayed the database object. On the client side, when vi...
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Hello Comumunity, reagrding to this article https://support.atlassian.com/jira-service-management-cloud/docs/alert-notifications/ Unfortunately I can't find any alert notifications...
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Hi all, I hope someone will be able to help me with this :) 1. How can I hide the text I've marked in pink from the main page of the portal? The text in pink is OK in the next section because ...
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Hello, I want to send an automated message to our customer within tickets do inform that we wait for an answer after 14 days for example. How i can solve this if the ticket is in e special status. ...
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hello i can not export alerts, using the menu "export CSV". the .zip is generated, but when i open it, i have the following message : "compressed folders error : the compressed folder c:\.... ...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I am having issues assigning a team as a service owner for a service in JSM. It only shows 1 team to choose from but when I search for the other team, it doesn't bring up any suggestions at al...
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I'm working on integrating a Jira Issue Collector into a React application. The integration generally works, but I've encountered a couple of issues: Duplicate Loading: The Jira Issue Collector so...
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Good afternoon, guys! In my company, we have a single Service Desk (Jira Service Management), where we deal with all types of requests in the same place, and we want to keep it this way. But as we ...
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