Jira Service Management

So I'm trying to create a workflow that allows us to set who the approvers are in a group so that it allows each group to raise a ticket which will notify their approver(s) which can then approve bef...

• Question
• jira-service-desk

I have multiple customers we provide systems support to.  I receive system alerts into Jira via email, and create tickets.  I have Organizations which each have their own email sending aler...

• Question
• cloud
• jira-service-desk

I cant seem to get the Incident issue type to connect to the workflow.  Am I missing a step, or is this a bug?  The Issue type - Incident is associated with the workflow, but the workflow i...

• Question
• cloud
• jira-service-desk

We have our site set up and are testing it currently. We want to have a site on our online domain (example: servicedesk.oursite.com) point to the customer portal sign in page, so our users can easily...

• Question
• jira-service-desk

Hi, we have received requests by our customers, that they don't want to opt in into each issue one of their organization opens, to receive further notifications. So i checked the configuration for ...

• Question
• jira-service-desk
• scriptrunner

Hi!  Even though my project lead is set as the default assignee for new tickets - by default a new issue is not assigned to this project lead.  I did find that in all my 'request types'...

• Question
• jira-service-desk

Website states that Atlassian Cloud apps are available in Japanese. But then adds in a separate statement that Portfolio for Jira Cloud is offered in English only. I am ...

• Question
• jira-service-desk

can any one help me I am considering purchasing Jira Service Desk on the Cloud, how long does it take to be up and running with 15 Agents , 40 Live Service issues ( change requests) with an automate...

• Question
• jira-service-desk

Hello Community, I hope you can help me.. One of our customers creates a ticket through his customer portal. When he creates it and then sends it to us, I get no notification in my Microsoft Office...

• Question
• jira-service-desk

I want to give a customer user permission to change entered tickets severity if possible. 

• Question
• customer
• jira-service-desk
• permission

Is it possible to automate export of some object type tables in csv, for example - after updating information in one object?   Or is it possible to make export of some object type in csv, for ...

• Question
• automation
• insight
• jira-service-desk

Hi Unable to embed an image that is held on MS365 (albiet the URL link to a separate page works OK). Whereas, icons / images found on google work fine. The idea is to add to the JIRA dashboards imag...

• Question
• jira-cloud
• jira-service-desk

I'd like to enable Public Signup for customer in JIRA Service Desk. So I refer https://confluence.atlassian.com/adminjiraserver/enabling-public-signup-and-captcha-938847032.html. 1. I can s...

• Question
• access
• dashboard
• jira-service-desk
• public

  We are using Service Desk cloud, and have the standard email handler set up. We have the system set to create/comment on tickets based on emails. However, if there is an existing ticke...

• Question
• jira-service-desk
• jira
• jira-administration
• jira-cloud

Is there a way that NEW tickets can be prevented / disallowed via emails BUT still allow a customer to reply to a questions sent from an issue or a notification from an issue that logs a comment in t...

• Question
• jira-service-desk

I am running the trial of Jira Service Desk, and I notice that none of the bundled test customers have contact information like telephone, office address, etc. I can't even find a way to add this inf...

• Question
• cloud
• jira-service-desk

Hi, I'm using Automation within Service Desk (not Automation for Jira) and creating a rule that adds a comment to a linked issue whenever it is transitioned. However, I'm not sure I can use smart-val...

• Question
• jira-service-desk

The Service desk widget is a pretty simple and easy way to provide support from within an application and link to confluence articles. Is there a way to get any status about how and if users ar...

• Question
• jira-cloud
• jira-service-desk
• widget

Hi! Somebody could help me, please. What is the "Delete" option of the "Share with" section of the customer portal in Jira Service Desk?  

• Question
• jira-service-desk
• jira-service-desk-cloud

Looking for a way to allow two different email addresses to trigger service desk requests (same service desk). Has anyone found a way to do so? TIA

• Question
• jira-service-desk

Hi all, Are there any chances to turn of time aggregation in SLA? Some time ago we have updated Service Desk up to version 3.10 and now in SLA I see aggregated values like 1 day, 1 month and etc. Ho...

• Question
• jira-service-desk
• sla
• time

It sounds like as silly question, but just want to know so I know NOT what to do in the future. I am setting up Jira Service Desk and testing workflows and channels.  I sent in some requests vi...

• Question
• cloud
• email
• jira-service-desk

I have one big problem: I irregularly receive emails meant for my jira service desk in general email inboxes. I need to foward these emails to the email channel of my jira service desk. The forwarde...

• Question
• jira-service-desk

Restrict customers from viewing who was added as a participant(request participant field) from the service desk project in the customer portal. 

• Question
• jira-service-desk

Hello, We have a issue created with a issue type, we worked on the ticket and moved to service completed status. After that we moved the issue type from Service Request to Information Request issue ...

• Question
• jira
• jira-core
• jira-service-desk