Can I change the numbering scheme of Service Desk cases?

[Winfried Goletz]

the default number scheme is "<PRJ>-xxxxx". The project name plus a number which is incremented by 1 for each new case.

If possible we want to add a prefix to that number, to better see the kind of issue.

Example:

our project is "CLLM", a bug report now gets a number like CLLM-11,
What I want to know if it's possible to add a prefix reflecting the issue type
like CLLM-B11, or for a support question CLLM-Q14

Is there any way to get such a prefix added automatically depending on the issue type?

Thank's a lot in advance

[Tarun Sapra · Accepted solution]

Hello @Winfried Goletz

This is not possible, because creating issue key is part of core JIra logic and you would need to re-write lot of core jira code in order to achieve it.

My suggestion to you is to use an custom field which holds the value you want and this custom field can be scripted field which get auto-populated based on issue key plus issueType(Support, bug etc) and thus the value of this field is based on the configuration you choose.

[Winfried Goletz]

Thank's a lot for your clear answer and also for your suggestions.