Jira Service Management

It has been requested of me to set up our outgoing emails to follow a certain criteria which is not really supported by the notification options so I am using automation. I am having trouble with som...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have 2 pie charts on one of my dashboards. Every so often, it would throw an error "Looks like we can't show you the content of this gadget due to its configuration (An error occurred while generat...

• Question
• dashboard
• jira-service-desk
• jira-service-desk-server
• server

I am trying to figure out how to create a rule when a user creates a ticket with specific words that it will go into a specific queue or Category. What is the When if then?

• Question
• jira-service-desk

Hi. Hopefully someone has an answer to this. We have a service desk project where I would like an individual to be able to be assigned a ticket (so will become a Service Desk Agent) but only be abl...

• Question
• jira-service-desk

We’ve been talking a lot about Jira Service Desk onboarding on Community recently: A is for Activate: Share your top Jira Service Desk onboarding tips for new users!, Jira Service Desk – Don’t be afr...

• Article
• agent
• collaboration
• customer
• jira-service-desk
• licence
• +2 more tags...

Hi all, I'd have two questions: Is it somehow possible to change the email address of an existing costumer? And is it possible to move a costumer to another organization and keep his already creat...

• Question
• jira-service-desk

Hello, We only have one Service Desk project for JIRA Serivce Desk. so there is only one Customer  Portal for customer to enter there requests.  So there is no need for the Help center te...

• Question
• halp
• jira-service-desk
• jira-service-desk-server
• portal
• server

Is posible to look who looks anyone page in my confluence? anonymous or logged, Can I see which is the most visited page, or the most vote page, or whatever you want...   Is possible with POST...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, I created a Service Desk Project and set the Customer permission as below screenshot "Customers my team adds to the project" and the "Browse Project Permission" as "Service Desk Customer - Porta...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

...omments   - values [x]    - public = true/false   I can obviously do it after receiving the data, but ideally I'd like it to happen as part of the query.   A...

• Question
• atl-adm
• developer
• jira-service-desk

Up to last week, everything was working great with the Service Desk The emails were comming The tickets were createdin Service Desk However, during the weekend something broke, and the emails ar...

• Question
• jira-service-desk

...e more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian p...

• Article
• jira-service-desk
• new-to-jsm

Hello,   I would like to kindly ask for information, whether after selection of CI in insight custom field could be somehow shown all or selected attributes on the ticket itself.   If c...

• Question
• addon-com.riadalabs.jira.plugins.insight
• insight
• jira-service-desk

Our JSD customer notifications are being sent from "Agent Name" <support@acme.com> where "Agent Name" depends on which agent responded.  We want to present instead as: "Acme Support" &l...

• Question
• jira-service-desk

Tengo una tarea que actualmente se encuentra cerrado, pero igual puedo agregar comentarios. Cómo deshabilitar esa opción.

• Question
• jira-service-desk

Tengo un issue que actualmente se encuentra cerrado, pero igual puedo agregar comentarios.

• Question
• jira-service-desk

Hi, I have created the portal for the customer in Jira SD. In my organization there are 250+ employees, it is time taking to create the account for them. So is there any alternative way to add c...

• Question
• jira-service-desk

On my instance, i just want to add announcement on JSD customer portal whenever a version is released, is there any way to do it programmatically? Any suggestions are welcome.  

• Question
• atl-adm
• customer-portal
• developer
• jira-service-desk

Good day, team. We are experiencing some problems with the users: they get deactivated with no particular reason. I would like to make them active, since they are still working on the project, but so...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Complete the satisfaction assessment when the Service Desk issue is completed. I hope the screen will be closed when the content evaluation is completed. However, you will stay in the browser even af...

• Question
• jira-service-desk

Hi All, I have a requirement where i need to add multiple user directories. Is it possible to manage users for JIRA service desk for different project in same JIRA server ? Please let me know if yo...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi,  I am trying to use my domain email address for the automated ticket logging using the support desk. Gmail however is displaying error that this is not a secure application. How do I ...

• Question
• jira-service-desk

I want to know how can I do something like this in jira service request ? I had 3 team in my jira : First team is just customer that can create request for second team. Second team is a team ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi I need to create a webform in the customer portal.  (Cloud) I need some ideas or suggestions to do it. thanks

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How do you set up inventory management system in Jira Service desk?

• Question
• jira-service-desk
• jira-service-desk-server
• server