Jira Service Management

Hi, I have a problem with my JSD version 3.8. On the field Description, for some request type, the special character (é, è) is well displayed but on other it's replaced by "?" . I've checked my encod...

• Question
• jira-service-desk

I had made template changes for Issue Types in service desk. How can I revert them?  

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• jira-service-desk

I have a user who used to be able to access our customer portal and no longer is. When I log in as her and navigate to the portal, I see the error 'This project isn't available'   Our customer...

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• jira-service-desk

Me sale el siguiente error cuando entro a service desk   Error al recibir peticiones. Por favor, pida a su administrador que compruebe los logs.   pueden ayudarme con alguna solución?&n...

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• jira-service-desk

Is it possible to navigate directly to the help center in Jira Service Desk? When I use the link https://<Domain Name>.atlassian.net/servicedesk/customer/portals it jusmps straight to my suppo...

• Question
• jira-service-desk

Is it possible to put Organizations in a group rather than individual users?, our customers are companies/organizations and we'd like to put them in groups like Platinum, Gold , Silver etc, so that e...

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• jira-service-desk

Hi, Following tutorial https://confluence.atlassian.com/servicedeskcloud/example-creating-an-sla-with-multiple-cycles-732528990.html, at metric conditions (e.g., Start, Stop) not able to find t...

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• jira-service-desk

Hello,  is it possible to have service desk ticket comment automatically added also to the linked issue? Thanks  Erika

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• jira-service-desk

Greetings, We group our customers into groups such as Platinum, Gold, Silver etc, also some of them are in a second group called VIP and we're trying to prioritize our service desk requests based on...

• Question
• jira-service-desk

Hi, I tested with the cloud external system import tool and using the csv file format for service_desk project type. The organization & request type fail to import. Checked the setting are...

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• jira-administration
• jira-cloud
• jira-service-desk

Question 1: I need to update License of Jiracore in Jira Service Desk. But when I update License, system show this Error:  This license is a JIRA Data Center license and is incompatible with t...

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• jira-service-desk

Hi,  I am testing the csv project import for cloud service desk and received message that project and issues imported successfully. Next, I would like to validate and check my data whether succ...

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• import
• jira-cloud
• jira-service-desk

Hello, I was about to go live with a Server to Cloud migration and hit a annoyance.   Our Server instance is configured to interact with Windows Active Directory so all of our internal use...

• Question
• jira-cloud
• jira-service-desk

Hi there, I would like to re-create this google form in the customer portal so end users can submit their information: https://goo.gl/H61BVc How would I do this? I do not find this system to be in...

• Question
• jira-administration
• jira-service-desk

We are in the process of implementing Service Desk. We have SLAs set up and working, however we can't seem to have the SLA info displayed to the user when they create a ticket. We are using the cloud...

• Question
• cloud
• jira-service-desk
• sla

We currently have some High level customers that we would want to set a tighter SLA tun around for is this possible to achieve in Service Desk? For example most of our customers we would want to set...

• Question
• jira-service-desk

Hi, I'd like to add people to groups to be "approvers" but apparently, I'm not able to see the view properties button on my workflow as below: https://confluence.atlassian.com/jirakb/how-to-limit-e...

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• jira-service-desk

Hello Atlassian team,  I'm attempting to migrate data via a CSV file and set the organization based on a single column "Organizations". If I add the organization by name, I get the follo...

• Question
• jira-service-desk

I am trying to build a request form for new server builds and I need to do a field lookup to vmware to ensure the VM name is not in use when a customer puts in a suggested server name. (forget for a ...

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• jira-service-desk

I want to enable keyboard shortcuts for customers accessing a service desk portal.  How do I turn it on?

• Question
• jira-service-desk

I 'm rolling out service desk to my customers at the moment.  One question on the customer portal : if a customer drags and drops an attachment into comment box, it automatically adds (sends com...

• Question
• jira-service-desk
• jira

I can't assign an issue to other user although I can browse their name.  I am an administrator of the project. I set permission to "anyone group" for "assignable user", "assign issues" and "br...

• Question
• jira-service-desk

Hi, Jira service desk users are unable to login into the service desk customer portal.   And there is no more option called "Service Desk Customer - Portal Access" to grant the permission acc...

• Question
• jira-service-desk

Greetings, Is it possible to send custom automatic email on issue transition to the reporter? For example, I need a custom automatic email sent when an issue transition to "Waiting for customer" st...

• Question
• jira-service-desk

Greetings,  We recently migrated our JIRA from server to cloud, updating from 7.3.6 to 7.9 before migrating. Our email template was broken before the migration, but I was hoping it might get fi...

• Question
• jira-service-desk