Finiding My Open tickets on customer portal is difficult.

[Sameer Salunke]

There is no easy way to find my open tickets on customer portal. I have to click on my profile avatar and then it will show created by me option. This is difficult to train/guide all my customer to find his open tickets. Is there any way or plan to implement this option?

So that customer can get link on customer portal for his open tickets.

[Angélica Luz · Accepted solution]

Hi Sameer,

Currently, the only option for customers to find the tickets that they've opened is by clicking on their profile picture, there is no direct link.
As a workaround, you can add an announcement banner informing your customers where they can find the tickets.

Regards,
Angélica

[Katarzyna]

In the latest version of Jira Service Desk Cloud on the top bar you can see a new button "Requests" next to the profile picture. I guess it's more intuitive and easier to find.