Jira Service Management

When i do a new request as Agent, i need to set the person who is calling me... where can i configure it? 

• Question
• jira-service-desk

I wonder how many people use the built-in Speech Recognition function in JSD?  It works rather well, although I wish it would allow me to pause for breath before deciding I've finished speaking!...

• Question
• atl-gruland
• jira-service-desk

Hi All   For Jira Service Desk Cloud how might i edit the login screen, as it only shows English and doesn't show german until you log in. Also it needs additional text on that page so users k...

• Question
• cloud
• jira-service-desk
• login

jira service desk version 3.12.0 /  7.9.0 confluence version 6.8.0 i try to remote that create a space on confluence,  but it return to me a unknown error. likes this : and my app...

• Question
• confluence
• jira-administration
• jira-service-desk

Greetings, How to make the Time Spent field required when changing issue status to Resolved?, currently it's not mandatory, and yet when changing issue status to other states like "Waiting for custo...

• Question
• jira-service-desk

Error Message: Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "Connection reset" Check out our troubleshooting docs for help resolving the issue....

• Question
• jira-service-desk

I created an organization in Service Desk so that customers can share their requests with other customers in the organization. However, to do this I manually added the email addresses of the users. S...

• Question
• g-suite
• jira-service-desk
• request
• share
• user-management

I need to be able to generate ad hoc reports that return all issues/incidents w a particular value, such as location = New York....currently there seems to be no way to do this.

• Question
• jira-service-desk
• report

If a user sends an email to project1@mycompany.com, a JIRA ticket will be created in the "Project 1" project. If a user sends an email to project2@mycompany.com, a JIRA ticket will be created in the...

• Question
• email
• jira-administration
• jira-service-desk

Hello -  I have a question regarding moving JIRA Service Desk Issues from one project to another. My company uses the server version of JIRA Service Desk. We work with an IT Support company tha...

• Question
• database
• export
• import
• jira-service-desk
• move
• +1 more tag...

I've set up a help desk project, but the developers can't access or see the project. I'm an admin and project lead.  I've tried to add them individual and  as a group and neither work.&nbs...

• Question
• jira-service-desk

I have a project with strong constraints in terms of volume of number of tickets (about 1000 emails per day: 200 creation of tickets per day and 800 modifications of tickets per day, about 1200 modif...

• Question
• jira-service-desk

I have a requirement that:- 1. Once customer creates an issue, to support team one custom field should be filled automatically and that field should not be visible to customer only support team.&nbs...

• Question
• jira-service-desk

I have a requirement that:- 1. Once customer creates an issue, to support team one custom field should be filled automatically and that field should not be visible to customer only support team.&nbs...

• Question
• jira-service-desk

Hi, I have a problem with my JSD version 3.8. On the field Description, for some request type, the special character (é, è) is well displayed but on other it's replaced by "?" . I've checked my encod...

• Question
• jira-service-desk

We have several customer portals on one JSD instance. I do not want users who can see customer portal A to be able to click through and get to customer portal B by clicking the help centre link in t...

• Question
• jira-service-desk

I've set up the email request feature. I have entered a Custom Secure IMAP configuration for an email I have hosted with Zoho. I know the Zoho part works because until now I've been using a similar...

• Question
• jira-service-desk

Hi, I'm having issues setting up an email channel using a custom address. GIVEN: I select 'Email requests' from the project settings navigation bar AND: I select 'Add a custom email address' ...

• Question
• jira-service-desk

We use groups in JSD for our customers. I'd like to list the groups a customer is in on the issue screen in the JSD backend. The agent should be able to see immediately which groups a customer belong...

• Question
• jira-service-desk

Hi Experts, I am using Jira service desk where i have a custom field on the customer portal which gets data from an external database. Customers use this data to raise the requests. Now when the Db...

• Question
• jira-service-desk

We require JIRA Service Desk to be setup with High Availability and DR setup for an user base of 5000 customers and 3 agents. For this requirements if we purchase, say 10 JIRA Service Desk licenses ...

• Question
• developer
• jira-service-desk

successfully imported csv file to jira, after the completion of import functionality where should i get all the imported files in jira. 

• Question
• jira-service-desk

Greetings, I've added a few automation rules to our project to send email on issue transition and I tried to include the issue's key within the email body by using the following syntax : ${issue.key...

• Question
• jira-service-desk

Question 1 I my Jira Service Desk, I see two part to update License: Part1: Update License for Jira Service Desk Part2: Update License for Jira Core My Jira Service Desk is using Data Center. How...

• Question
• jira-service-desk

We're looking to start using Service Desk but we would like to create multiple instances on the same server, one being internal one being external.  I know there is a way to securely separate th...

• Question
• jira-service-desk