Community resources
Community resources
Community resources
Jira Service Management
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We are using: Jira Service Desk Application 3.3.0-OD-1000.3857.0 What happened to the banner at the top of the Sprint page? Is it no longer supported? We want it back! Thank you.&n...
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Hello All, We are company which is using the JIRA Service Desk cloud instance: https://floservicedesk.atlassian.net We would like to change our Base URL which should not include atlassian....
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Hello, I have been taking care of our company JIRA server instance for many months now. I came across an unexplainable issue- I set up a simple automation rule Transition on comment.When I com...
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We have an approval email setup for one of our projects. The email sends but does not add the respective links we've insert via the variable templates. i.e. Hello ${recipient.name}, Th...
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- jira-service-desk
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As a Jira administrator, I am able to see View and customize option available under Project Settings> Portal Settings, for my Service desk project. But when I created a user and assigned...
- Question
- jira-service-desk
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Is there an option for Customers to Export their Issues to Excel when they log into the Portal? Is there a way to automatically notify/share the incident with other Customers in the Organization whe...
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I have a help email account at my company and I want to just forward it to my service desk. Will that work?
- Question
- jira-service-desk
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Hello, I have a similar issue to this one, where the Time to Respond SLA is configured to stop on "Comment: For Customers" but sometimes it does not stop but most of the time it does stop. I am the...
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We want to create queues for our teams (based on components and request types), and have emails sent to those teams when tickets hit their queue, but I can't figure out how to do that. This seems lik...
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Hi Everyone! I have two instances separate, a jira software and jira service desk,they are communicated when they are configured in the option "link to applications", but I need to create an...
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When a user sends an email, can Jira Service Desk automatically apply a type defined by what is in the subject field? We get a routine request for new hire creation or terminations that say in the s...
- Question
- jira-service-desk
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I am curious if I can script ticket creation based on a CSV file contents. For example, name and email address in a CSV file, description text in a standardized template. I want to create...
1,090 views 1 0 Deleted user June 12, 2018- Question
- jira-service-desk
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Is there a database query I can run for this or is there a way to build a global report that will track overall Service Desk usage and license use? Also if I can build a "master" report that shows a...
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I have replaced the logo in every place that I can think of, but the login screen for a service desk portal still has a place-filler logo. I have no idea how I changed it originally or how to c...
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No other details.
- Question
- jira-service-desk
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I want to create a community much like Atlassian for my own company through service desk?
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When i try to create an issue within the jira service desk issue(not from the portal) which is associated with a workflow configured for approvals, the approvers are not getting any notifications tha...
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How can I set one or more users to the Approvers field with a ScriptRunner behaviour? I tried setFormValue("user1") but it did not work. Here is the code. import com.atlassian.jira.componen...
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Hi all! I wanted to restore the test environment from the backup (Jira Service Desk), but everything was hanging and I had to stop/start the service. After the restart service restore faile...
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I've had a look round and there doesn't seem to be anywhere I can change the text on these buttons, I've had a look at the properties and I wondered if there was something there that would work, any ...
- Question
- jira-administration
- jira-service-desk
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Hi, All support levels are JSD agents but we have to restrict communication with customer for 1st level only. 2nd and 3rd support levels should not to communicate with customer directly. Any idea ...
732 views 3 0 Deleted user June 12, 2018 -
Hi, We have 3 service desk projects in our environment and each of these have their own associated service team. We have tried to copy the default "Service Desk" project role and assigned acce...
- Question
- jira-service-desk
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I am receiving the error The user to run automation rules is misconfigured and wanting me to select an new default event user. But I can see nothing that has changed. Welcome any thoughts -...
- Question
- jira-service-desk
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Hi, We are using Jira Cloud and would like to set-up a customized portal through ITSM jira service desk. Using issue type : service request with approval, approvers can only view the acc...
- Question
- jira-service-desk
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I want resolution field to prompt for another Field Tab if resolution is set to Done. All other options under resolution field should not prompt for another field tab. Is this possible? Please sugges...
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