More sorts of customer attributes (Service Desk)

[Ondřej Šebestík]

Hi,

Cau you help me with showing more attributes for customers in our customer portal?

Is possible to set more attributes for sorting issues?

For example some dates (due date, ...)  I can see it only in deteail view, not on customer side..

Thanks for your comments

Ondřej Šebestík

[Christopher Jaksch]

Hi @Ondřej Šebestík,

in JIRA Service Desk standard the customer will only see all visible fields - he can enter in the creation phase - defined in your service desk portal.

You could try following app https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk to show more information to the customer.

Best wishes

Chris
STAGIL