Jira Service Management

Hi, I'm looking to use the User Filtering on User Picker Custom Fields. However it doesn't appear on my instance of JIRA. Do I have to enable it somewhere? First pic shows a screen shot of what I was...

• Question
• jira-service-desk
• developer
• jira-service-desk-server
• server

Hi, We currently struggle with emails that have signatures with embedded images in them. As each image gets added to an issue as attachment every time someone with that signature is present in a mai...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Morning! Is there a possibility to create a report of equipment that is owned by employee? For example - show all PCs, laptops, monitors owned by User. I want to see a printable report with a full ...

• Question
• insight
• jira-service-desk
• jira-service-desk-server
• server

Hello! Now when the user goes to the address of our site, he gets on the System Dashboard But we need to ensure that the user defaults to our project https://helpdesk.unitsys.ru/servicedesk ...

• Question
• jira-service-desk

We are using Jira Service Desk Cloud. For specific workflows, I want to have a file generated which captures the details of the issue. This document, or PDF, would be generated either when the issue...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm trying to configure SLA based on due date, according example: https://confluence.atlassian.com/servicedeskserver/example-creating-an-sla-based-on-due-date-956713305.html. I specified next day du...

• Question
• due-date
• jira-service-desk
• sla

Hi! I notice that our engineering & service desk Jiras share a single set of priorities. I'd like to create a separate set of priorities for Service Desk, so I can have something like "Blo...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to know if someone else is viewing/editing an incident I am working on in Jira Service Desk.

• Question
• jira-service-desk
• jira-service-desk-server
• server

More questions...my apologies! I am setting up the request types for the service desk, however, the potential tickets are being automatically assigned to the project owner.  On our Jira main pa...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Not sure when this happened (likely over the Thanksgiving break), but all of the sudden my Jira Service Desk queues are all taking up way too much horizontal space, to the point where the last column...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello! So I've ran out of ideas to try and solve this issue and hoping you talented people can offer me help! We're using Jira Service Desk in the Cloud and we had an internal staff member create ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We currently are running Jira 6.4# Server and are considering purchasing Jira Service Desk.  Is upgrading our Jira core a requirement for installing Jira Service Desk?  I've seen mixed info...

• Question
• atlassian-support
• jira-service-desk

Does anyone else have "Select A System" as a dropdown option and if so, where can I find it in Service Desk?

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello guys, this is my first time over here. Is it possible to import/add labels from Confluence KB into a Jira ticket? I want to create tickets on Jira based upon confluence KB pages, I mean, I wan...

• Question
• confluence
• jira
• jira-service-desk

How do you delete a board?

• Question
• jira-service-desk

I would like to be able to create resolution groups on the support I set up so that I dont have to switch manually requests and incidents to each user [developer or system administrator] of th...

• Question
• jira-service-desk

Would this not be a good idea if JIRA had a google translate engine built into their ticketing system? When operating SD ticketing for different clients across different countries it would be benefic...

• Question
• customer
• customer-portal
• evaluator-resources
• improvement
• jira-service-desk
• +3 more tags...

Hi everyone, I'm keen to build a search filter that helps me isolate issues that haven't changed status in the past two weeks or longer (i.e. an issue has been in a column for two weeks or more.) I...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are setting up Jira service desk server with the Email this Issue (Jeti) add-on on server and I'm having trouble with notifications and workflow transitions. Specifically, I am hoping that if an ...

• Question
• addon-com.metainf.jira.plugin.emailissue
• jira-service-desk
• jira-service-desk-server
• server

Dear all, Customer Portal default show "activity" that make view include many unimportant "Automatic response".   I want hidding those "Automatic response" or only show "comments" history f...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, currently, we have  3 developers, 3 Jira-administrator and  3 service-desk-team and all they are different one. In short, we have 9 members and we have 3 lic...

• Question
• jira-service-desk

Hello,   we want to show linked issues to the one of our user, not to all. could you please suggest me on this.

• Question
• jira-service-desk

Hi All, I am hoping someone can help me work something out. I currently support 7 organisations on my service desk each separated into their own Organisation. The issue I am having is that there is ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is it possible to configure a Service Desk Project in cloud to enable customers to create requests on behalf of others? Thanks for any ideas!

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, we recently have had feedback that our current configuration of Jira Service Desk for new Users to the Portal (Don't have an account), is confusing as the default landing page is the user "login ...

• Question
• jira-service-desk
• jira-service-desk-server
• server