Community resources
Community resources
Jira Service Management
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Hello all, I would like to automatically attach an issue created from the form to a specific epic. I've done that for component including following and it worked. <input type=...
- Question
- jira-service-desk
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Dear All, How to the priority field according to another custom field (multiple values) ? Context: We will move from redmine to Jira soon. Currently, the custom field is named "Priori...
- Question
- jira-service-desk
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Is there any possible way I can create an issue same time adding watchers using the emails of the users? I could separately add watchers using the userId but I want it using the user email. ...
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The current default message in ServiceDesk when an issue is resolved is set to ${event.user.name} resolved this as ${issue.resolution}. How do I ensure the last comment (assuming this is the so...
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We have integrated our Github with our Jira Projects. Recently we started to use Jira Service Desk and we don't see that integration (not able to see our Github code link in the Service Desk tickets ...
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After installing JIRA Service Desc I have not items of the menu (Administration > Applications > Versions & licenses page) for change configuration. And I haven't options to ...
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Hi there, I have recieved feedback from two customers (different projects, same workflow, same permissions) that they are not able to use the transition "back to support" from status "waiting for cu...
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Hi all, My atlassian-jira filed rotation failed,and the size growed up 100G . Do you have the same experience and how to resolve it ? Regards, Beender.
- Question
- jira
- jira-server
- jira-service-desk
- log
- server
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Hi, I'm looking for a very simple and easy solution for managing tasks of support. I want them to have a priority of 3 levels. And the SLA should be measured in 2 ways. Time to response - task...
- Question
- jira-service-desk
- sla
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Hello, At the moment all service desk agents have the access to delete requests. How can we limit this to just our admins. We have a JIRA-Admin active directory group we can link to that field that c...
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I'm trying out the Service Desk API. I created a new demo Service Desk Project which then created some sample tickets (incidents, service requests, etc.) I can view all of these tickets. However, wh...
- Question
- api
- cloud
- jira-service-desk
- jira-service-desk-cloud
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Hi All, How to make a search for issuekey that contains certain text? For example: issue key that contains the text ABC-*. thanks.
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Hi, I have setup a customer portal for our customers and linked a confluence page to the customer portal. Now when I visit the customer portal and use the search field, I can search articles...
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Hi, We've recently come across an issue when we try to access the Customer Service Desk/Help Desk. We're randomly getting a 500 when accessing a Service Desk project from the Projects listin...
- Question
- jira
- jira-service-desk
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Hi, I use Ubuntu16.04-server, install the Jira Service Desk and Confluence, Confluence work very well, but I open Jira Service Desk very slow, I search online may be is java memory problem, I change ...
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We are using FreshDesk app at the time and testing Jira Service Desk. Would like to know if there's a way to capture customers and their companies in Jira SD. In FreshDesk you basically h...
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Hosted Service Desk. I have customers in my account i need to remove from my service desk project. I am project administrator. How do i do that?
- Question
- jira-service-desk
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I want to prevent access from any user that is not specifically named as a user. It appears to me that right now, any user sending email to the magic email address can add an issue. &nbs...
- Question
- jira-service-desk
- jira-service-desk-cloud
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A customer of ours wants to display individual Service Desk notification badges (like in the original UI) outside of Service Desk. Is it possible to grab the number of notifications by some API funct...
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I'm currently demoing Jira Service Desk (JSD) for the cloud and will be testing out the server version next week. I've organized the different products we offer as different projects through whi...
- Question
- jira-service-desk
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How can Atlassian license fees be sended on e-invoice and not on a bill-solution?
- Question
- jira-service-desk
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I need to set up a report in Jira Service Desk that allows me to see all created tickets by component The matter is that i can't add a serie for each component as i have more than 100. Do...
- Question
- jira-service-desk
- report
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Hi i am currently making an integration which should automatically generate Incidents. I do however have a problem as the client want to include Swedish characters "ÅÄÖ" in the issue. Whe...
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Hi There, We are using Jira Service Desk Cloud and I am completely new to using the service. I will be managing the IT Operations of my company and would like to redo the way which our internal user...
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I'm testing Jira Service Desk with my original e-mail as support agent and a friends e-mail as customer. As customer, I sent an e-mail for my Jira e-mail (project@company.atlassian.net) to create a r...
- Question
- jira-cloud
- jira-service-desk
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