Community resources
Community resources
Community resources
Jira Service Management
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In Service Desk Cloud - When my Project Lead opens an issue, he is not given the option to "share" the issue. There was a time when the button appeared when he opened the issue, but now it is gone. W...
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Hi! I am new at JIRA-plugins and have next issue: For example, service-desk plugin has domain support.companyname.com, when user opens this link, he sees custom service desk. When he clicks ...
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Can I perform arithmetic on SLA series e.g. subtract one series from an other, for example created - resolved?
- Question
- jira-service-desk
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Hello. Tell me please, what's wrong. When resolved task is sent with any attachments, users receives only task text w/o attachments.
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When new customer sends an email request to Service Desk, he gets auto-reply with URL to the task. Once customer clicks on the task, he is offered to be registered in Service Desk (put name/surname a...
- Question
- jira-service-desk
- jira-service-desk-cloud
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After some configuring of our board, we don't have "Create linked issue" button no more.
- Question
- jira-service-desk
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Hey everyone, I'm probably being a real dolt here. I've set up Jira SD and Confluence on my server and it's all working fine, but I'm having some issues with automation rules. Scenario: My remote m...
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hello, I want to create such custom filed that user first select value from the Select List and One Text box where user can write anything related to that select list value. for ex. Custom...
- Question
- jira-service-desk
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Hi, Is it possible to restrict accessibility of certain contents in Field help? For example, we wish to have Text A, B and C viewable to everyone, while having Text 1 and 2 viewable to only 2 ...
- Question
- jira-service-desk
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Hi, I would like to know if there is some way in Jira Service Desk (Cloud) to set an automation in order to auto-assing a new issue based on the categorization selected by the requester. I.e.: If th...
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We have a individual that left and I cannot update the board query to reflect a new project. I need to transfer all ownership of a board that is not shared.
762 views 5 0 Deleted user July 19, 2018- Question
- board
- jira-service-desk
- owner
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I have set up service desk rather than straight Jira to alleviate cost of accounts. For service desk I understood "customers" (in my case employees) can create a ticket via email or the service desk ...
2,191 views 7 0 Deleted user July 19, 2018 -
In the list view of issues off of the Help Center, our customer gets just a few columns to see. We have customized some fields for when they submit a request. How can I add those fields (and an...
2,414 views 3 0 Deleted user July 19, 2018 -
I am trying to forward email coming to my Google Apps email from certain domain names only to forward to JIRA service desk email. While setting up the forwarding rule, I added the JIRA Servi...
- Question
- jira-service-desk
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Hi, I signed up today for a free trial of JIRA Service Desk. After much hunting I am unable to locate how to access the product - its does not appear in my Applications dropdown and I have no idea...
- Question
- jira-service-desk
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We recently newly installed (not upgraded) Service Desk version 3.6.1 onto our JIRA instance running software version 7.4.1. I've created two sample Service Desk projects and I get 500 errors on both...
1,080 views 2 0 Deleted user July 19, 2018 -
We are having a look at the REST API reference of JIRA Service Desk and we noticed that most of the resources on Server (https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/) are marked as experim...
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Also, is there a way to view all open SLA's instead of just 7 days. - Are the Highest Priorities Weighted? - If the Time to First Response is negative does that count against the overall perce...
- Question
- jira-service-desk
- jira-software
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There is a new requirements for us to create a dashboard for the client. However, the only access they have is with Service Desk. Any chance of Service Desk having it's own dashboard?
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Hi, I read in the Service Desk documentation that agents are able to create a linked issue in a jira software project in a service desk issue. However I do not find any Jira Software Projec...
- Question
- jira-service-desk
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Hi, 1.I need to create workflows as shown below and how to do that ? Selected for Development In progress Lead Review PM Review Failed QA Ready to Deploy 2. Once i create Jira ...
- Question
- jira-service-desk
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Is it possible to expose a single Service Desk project portal on the internet in a way that guarantees that users can not access any other projects? Look-and-feel customisation is not all that great...
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Hi, Guys. I'm the admin of JIRA & Confluence application in the company. we consider to purchase Jira service desk. so nowadays We have tested features. at this moment, ou...
- Question
- jira-service-desk
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Our knowledge base is open to Anonymous users and everyone can view articles fine without having to log in. But when using Service Desk to share a knowledge base article as a comment, ...
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Atlassian is working on an updated help center. There are a ton of great things involved (fixes and new features), but I think that a lot of customers are going to be frustrated if they do not ...
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